Tropical Smoothie Cafe

I have never had an experience so egregious as the experience I'm currently having with the Tropical smoothie location on Gate City blvd. I ordered online over 3 weeks ago and I go in to pick up and they made what they wanted and told me with a shoulder shrug well we don't have the ingredients. Fine I request my money back and the answer was I can't my manager is not here. I was told it would be back on my card in 3 to 4 bus days. It has been almost a month that right a month. I have called the store which goes to a voice-mail saying this mailbox is full and can not except messages. I have reported in the app several times, called corporate several times filed a complaint several times and I am just dismissed. I do not have product or my money if this is they you all treat your customers your establishment needs to be shut down. The staff that operates this establishment are beyond unprofessional, loud vulgar music blasting bonnets on their head on any giving day it is a disgrace. The uncleanness of the establishment is outrageous the health department needs to show up and bolt these doors. The owners obviously have no desire in fixing these issues just look at the numerous reviews online it shows. Same complaints over and over. At no point should I have to BEG a company who wronged me to stand upright and fix their issue. GIVE ME MY MONEY BACK NOW!!

For 2 consecutive times, I have ordered the same order from here thru GrubHub. Both times, the restaurant did not give the driver my smoothie that I paid for. The fact this has happened twice is ridiculous.

Atmosphere: 1

Food: 3

Service: 1

Had little plastic pieces in my smoothie, and if didn't taste right.

I was craving for Tropical Smoothie Cafe and this was close by. It’s the filthiest cafe I’ve ever been to. The workers look unhappy with their jobs as well. They definitely need to hire someone to clean the place .

Atmosphere: 1

Food: 1

Service: 1

I was the only one in the store and still made my order wrong.. I don’t even do reviews but this location the worst in

Atmosphere: 1

Food: 1

Service: 1

The GM Lashonda was amazing. Very professional and hospitable. She fixed my order quick and efficient with such a kind spirit while doing so. She made my experience very pleasant. The hummus veggie wrap and pomegranate plunge smoothie was delicious. My go to order.

Atmosphere: 5

Food: 5

Service: 5

I wouldn’t recommend this location. Customer service is horrible. A few days ago I came to this exact location to pick up a DoorDash order, when i walked in i wasn’t greeted or anything. The young female had a very nasty attitude (rolling her eyes, lip stuck up like she smelled something). She didn’t even have on the proper work attire, I’m sure no job allows you to wear ripped jean shorts all the way up to your butt that she had to keep pulling down so they wouldn’t rise and show her cheeks.

I decided to give this same location another chance. Horrible customer service again. This time the lady looked like she was maybe in her mid thirties, still no greeting didn’t really acknowledge me at all. I stood at the counter for a good 5 minutes until she took my order. I ended up get a Açai bowl I switched the blueberries out for pineapples. The pineapples were old you can tell by the picture look and the color of them, my strawberries were old too. Definitely wouldn’t recommend this location to anyone.

Atmosphere: 1

Food: 1

Service: 1

Fresh quick service. I got the Chicken Bacon Ranch Flatbread and by the time I turned to sit down it was ready. Great job!

Parking: Parking was ok. People going to the bank next door was the issue.

Atmosphere: 5

Food: 4

Service: 5

How I come at 8:40, 20 mins before they close and they locked the doors, not even allowing the DoorDash driver to come in, how rude is it that I come 50 mins away because this is the closest one to my house to be told I can’t be served. I’m not coming back to any of the locations in Greensboro, they all have poor service

Atmosphere: 1

Service: 1

Every time I order food from this specific location I pay for extra protein (chicken) and when I open it up its the normal portion and not extra. This location number listed online is not a working number and more like a phone line that is always off. It’s an inconvenience and inexcusable to continuously not include extra of anything that a customer pays for and no phone line so you have to drive all the way back to complain. This location is on campus and closes to me but i'm no longer using this franchise. I would rather drive further to have my food correctly made and a working number to call in case I have to call for whatever. Terrible service and lack of understanding.

Atmosphere: 4

Food: 3

Service: 3

I could have one of these smoothies every day, they are so delicious. But it's 12 miles away, so I come here when I'm close by.

Parking: It's somewhat difficult to get a parking space depending on what time of day it is

Atmosphere: 5

Food: 5

Service: 5

Employees have no respect for time. Ordered on the app ahead of time so that I didn’t have to wait. Got there, wasn’t ready yet, fine. Had to remind someone after waiting for 15 minutes plus. Someone had spill my drink that I ordered which could’ve been a customer yet they didn’t even remake it until I had to let them know. Absolutely 0 respect

Atmosphere: 1

Food: 1

Service: 1

I'm simple writing a review because last night about an hour and a half after having a Detox Island Green I started to become ill. Extreme nausea, dizziness, stomach cramps, diarrhea, headache and chills. This is the second time this location has given me mild food poisoning (first time was from a chicken salad bowl), it's obvious that some type of safety standard is not being upheld. I'm just glad it lasted a few hours honestly, could've been alot worse... ?‍? I would advice just visiting another location until they hire a new staff or update their safety standards for this store.

Atmosphere: 1

Food: 1

Service: 1

It was decent. Not the most ideal location

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Kiwi Quencher

Ordered delivery multiple times and did not receive all parts of my order. They also recycled the smoothie from a previous order that wasn't picked up. Obviously it was just juice by the time it was received. The staff was unwilling to replace the order and do not answer the phone. I will avoid this location for delivery moving forward.

Atmosphere: 1

Food: 1

Service: 1