The employees at this location seem to always have a bad attitude. Besides that, Tonight I picked up my online order and when I got home 15 minutes later I realize they did not give me any au’jus sauce for my French dip. I called to let the manager know. To me the sandwich is no good without the au’jus. The manager first of all, hung up on me twice. Then told me that I could come get it right now or I could pick it up tomorrow. They were 15 minutes from closing. I asked would they replace my sandwich tomorrow because my wife and child are home and I didn’t want to leave again at 10:45 pm. She told me that they would only give me the au’jus tomorrow but if I want another sandwich I’ll have to pay for it. Then she hung up on me again and did not answer the phone afterwards. That is terrible customer service! It’s not a French dip without the au’jus! I left my family and went to get the sauce. Upon arrival the girl tells me that she is the manager and her name is Kiara but I spoke with the other manager who is on duty and her name is Kiara. I believe this person is a was dishonest and I’m very skeptical as to why she gave me au’jus in a regular drinking cup but only after she took that cup to the back for 3 minutes and then came back and filled it with au’jus. Terrible customer service and terrible attitudes. I will never go back to this location. This wasn’t the first bad encounter with Arby’s on east fire tower road, but it was the last for me.
Atmosphere: 1
Food: 3
Service: 1
Don Carter
Great food and service
Sebastian Gilbert
Typical fast food joint. They only make the orders correct 50% of the time. Missing onion strings on both sandwiches.
Atmosphere: 3
Food: 3
Service: 3
Casey Graham
Paid 26$ for food got home and the food was not very good quality for the money. Hopefully they do better next time.
Food: 1
Markus Aurelius
Great food, awesome employees very clean
Atmosphere: 5
Food: 5
Service: 5
Carl Morris
This is not QP of brisket. No bbq sauce on it. New QP bbq brisket sandwich. Terrible
Atmosphere: 3
Food: 1
Service: 3
carlton taylor
Why did I stop in the drive thru and I was told... We aren't taking orders at this time. When asked what time they closed... The response again was ... We aren't taking orders at this time. That's unprofessional... The time was 10:23 pm.
Service: 1
Crimson Viper
Their new BBQ brisket sandwich is delicious. I would give a higher rating, but the sandwich and fries were not hot as one would expect (not cold, but not as warm to be deemed fresh.) The price is a bit too high as well. Still a delicious sandwich!
Atmosphere: 4
Food: 4
Service: 4
penny norman
As soon as you walked in the door your greated with a big smile and hi welcome...food was hot and plentiful...
I always have to pull forward and wait for cold food. I don't understand. No one is even there dining inside. My vehicle is the only one in the drive-thru.
Atmosphere: 2
Food: 3
Service: 2
Thurman Davis
I went there to get me a fish sandwich and they have me waiting like 20 minutes like if they have fish in the back I took my money and then it was hard to get a refund didn't they were like oh you want something else no I want what I want
Atmosphere: 2
Food: 4
Service: 1
From A Unique Perspective
The food is always delicious when I do come here! However, your employee that works the drive-thru with the purple hair (Envianna) needs to be gone. Her customer service was terrible. Very bad. I usually get pleasant people through the drive-thru here whenever I do come but today was a disappointment. This is true of Zaxbys and other fast food spots around Greenville as well. If you don't like your job, find another one but don't treat the customers like they are burden. The thing is too me and one other car was in line so it wasn't like it was busy.
Get better people at your establishments! However the food here is good. ❤️
Atmosphere: 2
Food: 5
Service: 2
D Shack
Went into drive-thru on 1/29/24 at around 6:30 and waited for like 20 minutes with two cars in front of us. I got to the speaker and was on hold for 5-10 minutes. A girl started taking our order then another lady cut in and said, "OUR SYSTEM IS DOWN YOU CAN'T ODER RIGHT NOW". I understand if you have issues with your system but the lady who cut in did not have to have an attitude. Why not tell the girl who was taking our order, she could have said that and not have been as rude. Super weird. Went to the 10th st location after and they were super nice.
The food isn't bad but the food isn't hot either. I ordered around 7pm.
Recommended dishes: Potato Cakes, Half Pound Roast Beef, French Dip, Classic Roast Beef, Kids Meal, Curly Fries Small, Jalapeno Bites
The employees at this location seem to always have a bad attitude. Besides that, Tonight I picked up my online order and when I got home 15 minutes later I realize they did not give me any au’jus sauce for my French dip. I called to let the manager know. To me the sandwich is no good without the au’jus. The manager first of all, hung up on me twice. Then told me that I could come get it right now or I could pick it up tomorrow. They were 15 minutes from closing. I asked would they replace my sandwich tomorrow because my wife and child are home and I didn’t want to leave again at 10:45 pm. She told me that they would only give me the au’jus tomorrow but if I want another sandwich I’ll have to pay for it. Then she hung up on me again and did not answer the phone afterwards. That is terrible customer service! It’s not a French dip without the au’jus! I left my family and went to get the sauce. Upon arrival the girl tells me that she is the manager and her name is Kiara but I spoke with the other manager who is on duty and her name is Kiara. I believe this person is a was dishonest and I’m very skeptical as to why she gave me au’jus in a regular drinking cup but only after she took that cup to the back for 3 minutes and then came back and filled it with au’jus. Terrible customer service and terrible attitudes. I will never go back to this location. This wasn’t the first bad encounter with Arby’s on east fire tower road, but it was the last for me.
Atmosphere: 1
Food: 3
Service: 1
Great food and service
Typical fast food joint. They only make the orders correct 50% of the time. Missing onion strings on both sandwiches.
Atmosphere: 3
Food: 3
Service: 3
Paid 26$ for food got home and the food was not very good quality for the money. Hopefully they do better next time.
Food: 1
Great food, awesome employees very clean
Atmosphere: 5
Food: 5
Service: 5
This is not QP of brisket. No bbq sauce on it. New QP bbq brisket sandwich. Terrible
Atmosphere: 3
Food: 1
Service: 3
Why did I stop in the drive thru and I was told... We aren't taking orders at this time. When asked what time they closed... The response again was ... We aren't taking orders at this time. That's unprofessional... The time was 10:23 pm.
Service: 1
Their new BBQ brisket sandwich is delicious. I would give a higher rating, but the sandwich and fries were not hot as one would expect (not cold, but not as warm to be deemed fresh.) The price is a bit too high as well. Still a delicious sandwich!
Atmosphere: 4
Food: 4
Service: 4
As soon as you walked in the door your greated with a big smile and hi welcome...food was hot and plentiful...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
Take out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Reuben
I always have to pull forward and wait for cold food. I don't understand. No one is even there dining inside. My vehicle is the only one in the drive-thru.
Atmosphere: 2
Food: 3
Service: 2
I went there to get me a fish sandwich and they have me waiting like 20 minutes like if they have fish in the back I took my money and then it was hard to get a refund didn't they were like oh you want something else no I want what I want
Atmosphere: 2
Food: 4
Service: 1
The food is always delicious when I do come here! However, your employee that works the drive-thru with the purple hair (Envianna) needs to be gone. Her customer service was terrible. Very bad. I usually get pleasant people through the drive-thru here whenever I do come but today was a disappointment. This is true of Zaxbys and other fast food spots around Greenville as well. If you don't like your job, find another one but don't treat the customers like they are burden. The thing is too me and one other car was in line so it wasn't like it was busy.
Get better people at your establishments! However the food here is good. ❤️
Atmosphere: 2
Food: 5
Service: 2
Went into drive-thru on 1/29/24 at around 6:30 and waited for like 20 minutes with two cars in front of us. I got to the speaker and was on hold for 5-10 minutes. A girl started taking our order then another lady cut in and said, "OUR SYSTEM IS DOWN YOU CAN'T ODER RIGHT NOW". I understand if you have issues with your system but the lady who cut in did not have to have an attitude. Why not tell the girl who was taking our order, she could have said that and not have been as rude. Super weird. Went to the 10th st location after and they were super nice.
Atmosphere: 1
Food: 1
Service: 1
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