Visiting in the AM is such a drag. Twenty minute wait for two donuts. Two employees and only one who was topping donuts. I don't see how this can be efficient when you take online orders as well. The two ladies inside were doing their best, but it's a Friday and the holidays.
025 I can not in good faith keep my 4 star review. The customer service is slow!!! I've visited in the morning before 10AM and after 7PM and it's just slow! I don't care how good the donuts are - why is is taking me 15+ minutes plus for my order to be taken and receive my order.... slow, slow, slow, slow, slow!
Food: 5
Service: 1
Lynn
Ordered online for a breakfast dozen and when I went to pick I was give the fan favorite dozen instead. Unfortunately I was picking this up for work and couldn't have them re-made and be on time. Please look over the order details before making the donuts. You're better off ordering in person. Maybe then the order wont be messed up.
Atmosphere: 4
Food: 3
Service: 3
Erica Knox
I don’t know the individual I spoke with but I made an order for some donuts at 8:45pm not realizing they closed at 9pm, i called to ask if they could atleast put them outside since they were closing and i already paid, he told me to just come knock on the door and he would happily bring them out and if it was too late he would tape the box up super good and leave them for me! He was super friendly and helpful the whole phone call and made my entire night! Duck Donuts is very lucky to have him as an employee!
Atmosphere: 5
Food: 5
Service: 5
Derek Greenwald
My wife loves this place. The donuts are amazing. We always get a duck along with our order!!
Good place to get donuts if you got a spare 30+ minutes to wait 😫
Ed B
I stop by for office donuts every now and then. Love the seasonal variety boxes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut
Michael Davis
Friday was the last workday before my university's Winter Break, so I was wanting to surprise the office with some of Duck's special donuts. I was actually confused to find only one other customer in the lobby when I entered, yet the three ladies behind the counter were furiously at work. Once I took the time to observe (and eavesdrop) it dawned on me that, in spite of just two customers physically there in the building, they were being slammed... with online orders! That knowledge put my experience into its proper perspective, and I adjusted my interactions accordingly. Rather than thinking I had just waltzed into the building to the front of the line, I imagined the line was actually flowing out onto the sidewalk and there was going to be a wait. But, the wait for a Duck Donut is worth it no matter how 'short' the line in the lobby may be. 😁 **An electronic 'menu board' that has all the orders (both in person and online) graphically represented over a floorplan of the building and parking lot could quickly convey how busy a shop is at any given moment and where each customer truely is in the line. 🤷
Recommended dishes: Maple Bacon Donuts, Maple Bacon
Sadetricia Ricks
It was a lil off this time
Shanna B
I was so impressed at how nice and patient the staff was when I stopped by minutes before closing. Thank you so much, Jackie, Omani, and Jahson for your kindness. 🍩
Atmosphere: 5
Food: 5
Service: 5
William L. Cummings III
Great for breakfast on the run, and fresh 👌 😋 😀 😎 🙌 👍 👌
this african American lightskin name nazir jashawn i guess refused to make my order because the store was closing in 30 mins , HIGHLY DISAPPOINTED AND I WAS GOING TO TIP???
Service: 1
Luke Fenton
Duck Donuts is legendary. You can't find anything else like it. Always fresh, incredible variety and everything is delicious. Friends and family will appreciate the effort it takes to bring these home. And they're great for business meetings too!
Parking: The shopping center has plenty of spaces, no worries
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donut, Maple Bacon, Duck Donuts Made-To-Order Donuts
Ray Schmid
Always a good day a duck donuts
Atmosphere: 5
Food: 5
Service: 5
Channell Brown
I'm from NYC but living in the south & north for over 4 years & I must say Dunkin donuts might as well go out of style business because these donuts right here hands down the BEST & You can customize them anyway you like & baby when I tell you I'm not a Donut person I can eat these all damn day! Brought them to NYC when I went back up & Lord did the people at my old job go Crazy! 3 dozen & they couldn't believe it
Hot fresh cake donuts. Yummy!
Visiting in the AM is such a drag. Twenty minute wait for two donuts. Two employees and only one who was topping donuts. I don't see how this can be efficient when you take online orders as well. The two ladies inside were doing their best, but it's a Friday and the holidays.
025
I can not in good faith keep my 4 star review. The customer service is slow!!! I've visited in the morning before 10AM and after 7PM and it's just slow! I don't care how good the donuts are - why is is taking me 15+ minutes plus for my order to be taken and receive my order.... slow, slow, slow, slow, slow!
Food: 5
Service: 1
Ordered online for a breakfast dozen and when I went to pick I was give the fan favorite dozen instead. Unfortunately I was picking this up for work and couldn't have them re-made and be on time. Please look over the order details before making the donuts. You're better off ordering in person. Maybe then the order wont be messed up.
Atmosphere: 4
Food: 3
Service: 3
I don’t know the individual I spoke with but I made an order for some donuts at 8:45pm not realizing they closed at 9pm, i called to ask if they could atleast put them outside since they were closing and i already paid, he told me to just come knock on the door and he would happily bring them out and if it was too late he would tape the box up super good and leave them for me! He was super friendly and helpful the whole phone call and made my entire night! Duck Donuts is very lucky to have him as an employee!
Atmosphere: 5
Food: 5
Service: 5
My wife loves this place. The donuts are amazing. We always get a duck along with our order!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Assorted Donuts, Maple Bacon, Duck Donuts Made-To-Order Donuts
Good place to get donuts if you got a spare 30+ minutes to wait 😫
I stop by for office donuts every now and then. Love the seasonal variety boxes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut
Friday was the last workday before my university's Winter Break, so I was wanting to surprise the office with some of Duck's special donuts. I was actually confused to find only one other customer in the lobby when I entered, yet the three ladies behind the counter were furiously at work. Once I took the time to observe (and eavesdrop) it dawned on me that, in spite of just two customers physically there in the building, they were being slammed... with online orders! That knowledge put my experience into its proper perspective, and I adjusted my interactions accordingly. Rather than thinking I had just waltzed into the building to the front of the line, I imagined the line was actually flowing out onto the sidewalk and there was going to be a wait. But, the wait for a Duck Donut is worth it no matter how 'short' the line in the lobby may be. 😁
**An electronic 'menu board' that has all the orders (both in person and online) graphically represented over a floorplan of the building and parking lot could quickly convey how busy a shop is at any given moment and where each customer truely is in the line. 🤷
Recommended dishes: Maple Bacon Donuts, Maple Bacon
It was a lil off this time
I was so impressed at how nice and patient the staff was when I stopped by minutes before closing. Thank you so much, Jackie, Omani, and Jahson for your kindness. 🍩
Atmosphere: 5
Food: 5
Service: 5
Great for breakfast on the run, and fresh 👌 😋 😀 😎 🙌 👍 👌
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
this african American lightskin name nazir jashawn i guess refused to make my order because the store was closing in 30 mins , HIGHLY DISAPPOINTED AND I WAS GOING TO TIP???
Service: 1
Duck Donuts is legendary. You can't find anything else like it. Always fresh, incredible variety and everything is delicious. Friends and family will appreciate the effort it takes to bring these home. And they're great for business meetings too!
Parking: The shopping center has plenty of spaces, no worries
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donut, Maple Bacon, Duck Donuts Made-To-Order Donuts
Always a good day a duck donuts
Atmosphere: 5
Food: 5
Service: 5
I'm from NYC but living in the south & north for over 4 years & I must say Dunkin donuts might as well go out of style business because these donuts right here hands down the BEST & You can customize them anyway you like & baby when I tell you I'm not a Donut person I can eat these all damn day! Brought them to NYC when I went back up & Lord did the people at my old job go Crazy! 3 dozen & they couldn't believe it
Atmosphere: 5
Food: 5
Service: 5
Duck Donuts deserve every dollar they get!
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