The first employee that took my order was good and respectful. I asked for a #17 no salt, light onions and peppers add lettuce, tomato and mayonnaise. I got none of the additional ingredients. To top it off the female on the register had the worst attitude. After ringing up my order she didn’t ask if I wanted to use my points, she didn’t give me my receipt until I asked her for the fourth time. The previous times she ignored me. Then she didn’t even give me the receipt in my hand, she shoved it in the bag. This was while I was standing there with my hand out. When my food was done she walked away from the counter and another server had to hand me my food. So very unprofessional.
JESS O
Employees are not customer friendly at all. First time I've been in there so not familiar with what breads they have. When I asked what they have got an attitude. Didn't ask what I wanted on my hot sandwich just made it. On another sandwich asked for no cheese they put it on it. When I said no cheese again they just picked off with an attitude. There is 4 of us in our group got charged for 3 sandwiches and when Employee realized there was yet another sandwich he was like oh I didn't charge you for that one with a sense of we were being the inconvenience. So than had to make another transaction. And just to say this we where the only ones in there until 2 sandwiches where made than more customers came in and than they rushed us along. I know what it's like to be on that side of the counter Do better!
Devan Leabres
Always received great customer service at this location and from Jersey Mike's in general. Their friendliness and attention to detail are much appreciated, I'll definitely keep eating here.
Bear Yates
I have been eating Jersey Mike's subs for literally more than 30 years. I am always a fan of the Arlington Blvd. location. When I was a teenager I would get a sub every Saturday after a round of Frisbee golf with friends and was never disappointed. They know how to make exactly what I ask for and explain how it has to be charged because it's a specialty sub. I get the meats from 2 different subs put into 1 sandwich. I have also gotten the same sub at other Jersey Mike's locations without problems.
Unfortunately, this review is for the Firetower Road location. I used the app to order and pay for the same sub I have gotten for 30+ years. I also order the giant size because I'll eat half and save the other half for another meal. When I arrived to pick it up, I was told by the person at the register that because I had gotten the meats from 2 different sanwiches, that they cut the amount of each meat to 4 slices per meat, on a giant sub. When I asked why they had done that I was told that that's just how it was and that's how it had always been. No, it has not always been like that.
Whatever the amount is that would go on a normal sandwich is what goes on what I order. If I am paying for double the amount of something, I am paying for double the amount that should already be on it. I'm not paying extra for someone to cut it down and then tell me that what I have been getting for over 3 decades is wrong.
The only reason I'm even writing this review is because the guy that looked me in the eye and basically told me I'm an idiot wasn't even alive when I started ordering Jersey Mike's subs. Whomever the manager is or whomever is in charge of training needs to explain customer service.
Robert Hawkins
Great sandwich
John Bossick
We often stop after church with friends. Everyone is always satisfied with their choice. The staff is always friendly and helpful.
Jennifer Seibert
Love it here. Today my bread was a little stale.
David Pitts
Very good
John Fisher
The best tuna subs of any sub restaurant that I've been to.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Reg Tuna Fish
Shirley Lewis
We went to a fund raiser for Chicod School, and we're the first ones there. My two grandchildren enjoyed the experience. We did dine in.
Beyond the consistently excellent sandwiches, these wonderful people go above and beyond to make your experience a positive one. I had two kids with me, a 1.5 year old and a 5 year old, who ordered his own sandwich. The sandwich crafters patiently listened to him and asked clarifying questions to both my child and me. When we left we forgot to get our receipt (which we needed a copy of), and when I called to ask if I could get a reprinted copy, the owner asked if I wanted him to send it to me because I had to get my youngest home for a nap! Lovely people, delicious sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Mairibethe Hayes
Beyond the consistently excellent sandwiches, these wonderful people go above and beyond to make your experience a positive one. I had two kids with me, a 1.5 year old and a 5 year old, who ordered his own sandwich. The sandwich crafters patiently listened to him and asked clarifying questions to both my child and me. When we left we forgot to get our receipt (which we needed a copy of), and when I called to ask if I could get a reprinted copy, the owner asked if I wanted him to send it to me because I had to get my youngest home for a nap! Lovely people, delicious sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Clark Ensz
Nice place
Atmosphere: 5
Food: 5
Service: 5
LaShatee B
Sub was so delicious ? u
Atmosphere: 5
Food: 5
Service: 5
Arthur Fratus
Jersey Mike’s have good subs, but I feel they are a little pricey.
The first employee that took my order was good and respectful. I asked for a #17 no salt, light onions and peppers add lettuce, tomato and mayonnaise. I got none of the additional ingredients. To top it off the female on the register had the worst attitude. After ringing up my order she didn’t ask if I wanted to use my points, she didn’t give me my receipt until I asked her for the fourth time. The previous times she ignored me. Then she didn’t even give me the receipt in my hand, she shoved it in the bag. This was while I was standing there with my hand out. When my food was done she walked away from the counter and another server had to hand me my food. So very unprofessional.
Employees are not customer friendly at all. First time I've been in there so not familiar with what breads they have. When I asked what they have got an attitude. Didn't ask what I wanted on my hot sandwich just made it. On another sandwich asked for no cheese they put it on it. When I said no cheese again they just picked off with an attitude. There is 4 of us in our group got charged for 3 sandwiches and when Employee realized there was yet another sandwich he was like oh I didn't charge you for that one with a sense of we were being the inconvenience. So than had to make another transaction. And just to say this we where the only ones in there until 2 sandwiches where made than more customers came in and than they rushed us along. I know what it's like to be on that side of the counter Do better!
Always received great customer service at this location and from Jersey Mike's in general. Their friendliness and attention to detail are much appreciated, I'll definitely keep eating here.
I have been eating Jersey Mike's subs for literally more than 30 years. I am always a fan of the Arlington Blvd. location. When I was a teenager I would get a sub every Saturday after a round of Frisbee golf with friends and was never disappointed. They know how to make exactly what I ask for and explain how it has to be charged because it's a specialty sub. I get the meats from 2 different subs put into 1 sandwich. I have also gotten the same sub at other Jersey Mike's locations without problems.
Unfortunately, this review is for the Firetower Road location. I used the app to order and pay for the same sub I have gotten for 30+ years. I also order the giant size because I'll eat half and save the other half for another meal. When I arrived to pick it up, I was told by the person at the register that because I had gotten the meats from 2 different sanwiches, that they cut the amount of each meat to 4 slices per meat, on a giant sub. When I asked why they had done that I was told that that's just how it was and that's how it had always been. No, it has not always been like that.
Whatever the amount is that would go on a normal sandwich is what goes on what I order. If I am paying for double the amount of something, I am paying for double the amount that should already be on it. I'm not paying extra for someone to cut it down and then tell me that what I have been getting for over 3 decades is wrong.
The only reason I'm even writing this review is because the guy that looked me in the eye and basically told me I'm an idiot wasn't even alive when I started ordering Jersey Mike's subs. Whomever the manager is or whomever is in charge of training needs to explain customer service.
Great sandwich
We often stop after church with friends. Everyone is always satisfied with their choice. The staff is always friendly and helpful.
Love it here. Today my bread was a little stale.
Very good
The best tuna subs of any sub restaurant that I've been to.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Reg Tuna Fish
We went to a fund raiser for Chicod School, and we're the first ones there.
My two grandchildren
enjoyed the experience.
We did dine in.
Restaurantji Recommends
Beyond the consistently excellent sandwiches, these wonderful people go above and beyond to make your experience a positive one. I had two kids with me, a 1.5 year old and a 5 year old, who ordered his own sandwich. The sandwich crafters patiently listened to him and asked clarifying questions to both my child and me. When we left we forgot to get our receipt (which we needed a copy of), and when I called to ask if I could get a reprinted copy, the owner asked if I wanted him to send it to me because I had to get my youngest home for a nap! Lovely people, delicious sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Beyond the consistently excellent sandwiches, these wonderful people go above and beyond to make your experience a positive one. I had two kids with me, a 1.5 year old and a 5 year old, who ordered his own sandwich. The sandwich crafters patiently listened to him and asked clarifying questions to both my child and me. When we left we forgot to get our receipt (which we needed a copy of), and when I called to ask if I could get a reprinted copy, the owner asked if I wanted him to send it to me because I had to get my youngest home for a nap! Lovely people, delicious sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Nice place
Atmosphere: 5
Food: 5
Service: 5
Sub was so delicious ? u
Atmosphere: 5
Food: 5
Service: 5
Jersey Mike’s have good subs, but I feel they are a little pricey.
Atmosphere: 4
Food: 4
Service: 4
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