The manager was snotty and rude. I asked for chocolate, and they didn't have it. As you know, I drove all the way here for some chocolate ice cream. And so when I asked her if they could check in the back, she gave me an attitude and refused, trying to make up an excuse. although, I'm confused why you didn't have one of the most popular ice cream flavors. One star.
Heather Saulter
I ordered a spooktacular polar pizza for my niece's birthday. When we originally called we were told we had to order online which I did. I went to pick it up today and was first told they didn't have my order. I showed my receipt and was told that my order was for yesterday and I didn't pick it up so they didn't have it. I was never notified by phone nor email that I didn't pick up my order, which seems a little odd. When I asked what I needed to do to get my niece a cake for Friday they got the shift lead who told me they didn't have that polar pizza until the 16th and there was nothing they could do because they didn't have the ice cream. I mentioned it was on the website and it gives people the option to order so perhaps the should take it down they just shrugged. When I again asked what I could do to get a cake for my niece and that I was definitely charged for my online order they finally told me I could get something else out the freezer. They never once apologized or acted like they wanted to fix the issue. I had to continuously lead them to the fact I still needed something to take home or a refund. I fully understand mistakes happen and I'm generally very understanding, but when I'm providing the staff with better customer service than I'm receiving it's a bit ridiculous.
Natalie Meeks
I ordered a two scoop sundae with hot fudge. And she had to microwave the suace which made it taste nasty, she didn't even asked if I wanted to change it to something else since the hot fudge was not melted.
Atmosphere: 4
Food: 2
Service: 4
Dj Randol
Probably just drive to a different one.
Atmosphere: 2
Food: 4
Service: 2
Sapphire LaCoss
Called and thought I got Dunkin donuts. Apologized for calling the wrong number. Then lady who answered was rude to me and informed me that I did reach Baskin Robbins. I ask for ice cream cakes she tells me they have plenty in a walk in freezer. I ask price she says they are 17-30 bucks. Go there,the girl at the front counter had no clue about a walk in freezer there was no walk in freezer and the cheapest cake was 20 bucks and the cake I got I was 40 bucks . So they lied on multiple accounts. 1st interaction with them was rude. Probably won't be going back. The cake was good however.
Frank Butterfield
Second time I've been here and got ice cream and the scoops were half of what I would call a normal scoop in comparison too any other ice cream shop I've been to. Apparently there's no standard for what a scoop is, but there's is pretty small for the price paid. See picture. Your 6$ and change will get you approximately two miniscule scoops that make their smallest cup look big.
Patrick Smith
If I could give more than 5 stars...I would! Dropped off 18 early morning and the service, food and great attitudes were going on. The guys were pleased with the great service and said it was the best dunkin they've ever been too. Thank ya'll and keep the great service and attitudes!
Roque Acfalle
Would be great if they actually posted stuff like dinning room closed before 8PM even though hours of operation state open till 9PM.
Kat OB
Normally I do not post a bad review as everyone has a bad day, but today was like if they couldn't discourage you from doing business there, they would do their best to run you off after made your purchase. First two choices they were out of, so I settled for something else. Then after waiting 15+ minutes for our order, we sat at a table and before we can finish, the girl comes right up behind me and starts sweeping under our table. After hitting my chair a few times with the broom and her standing right over top of me, I finally get up and ask her if I am in her way. She rolls her eyes, says no and then preceded to step between me and the table to finish sweeping at my husband's feet. We were the only people in the lobby, so it wasn't like she didn't have anywhere to clean that wouldn't inconvenience anyone, so why get all up on top of us? We got disgusted and left. So much for social distancing or just basic manners for that matter. I won't be back.
Poor service. Order was wrong and server argued with me before correcting order. Took half-consumed item back into facility through drive-thru window. Will not return to this location.
K S
Drove to Havelock from New Bern twice and this guy lied to me that they don't have any dairy ice cream. The first time it was in stock but he was too lazy to look. Well my luck again the second time he said nope we don't have any dairy free. Well I called and spoke to the manager and of course there's watermelon dairy free ice cream!!! Guess who wasted a drive all for nothing.
Carl Davis
I just LOVE this restaurant ❣ I exactly pass 3 other Dunkin Donut just to go to this one in Havelock, NC ❣ The staff Ms. Em, Mel, Janae, Shania, and Mr. Tyree are FAST and FRIENDLY ❣ I just LOVE the service and food that I get from there❣❣
Kassie S
Drove to Havelock from New Bern twice and this guy lied to me that they don't have any dairy ice cream. The first time it was in stock but he was too lazy to look. Well my luck again the second time he said nope we don't have any dairy free. Well I called and spoke to the manager and of course there's watermelon dairy free ice cream!!! Guess who wasted a drive all for nothing.
The manager was snotty and rude. I asked for chocolate, and they didn't have it. As you know, I drove all the way here for some chocolate ice cream. And so when I asked her if they could check in the back, she gave me an attitude and refused, trying to make up an excuse. although, I'm confused why you didn't have one of the most popular ice cream flavors. One star.
I ordered a spooktacular polar pizza for my niece's birthday. When we originally called we were told we had to order online which I did. I went to pick it up today and was first told they didn't have my order. I showed my receipt and was told that my order was for yesterday and I didn't pick it up so they didn't have it. I was never notified by phone nor email that I didn't pick up my order, which seems a little odd. When I asked what I needed to do to get my niece a cake for Friday they got the shift lead who told me they didn't have that polar pizza until the 16th and there was nothing they could do because they didn't have the ice cream. I mentioned it was on the website and it gives people the option to order so perhaps the should take it down they just shrugged. When I again asked what I could do to get a cake for my niece and that I was definitely charged for my online order they finally told me I could get something else out the freezer. They never once apologized or acted like they wanted to fix the issue. I had to continuously lead them to the fact I still needed something to take home or a refund. I fully understand mistakes happen and I'm generally very understanding, but when I'm providing the staff with better customer service than I'm receiving it's a bit ridiculous.
I ordered a two scoop sundae with hot fudge. And she had to microwave the suace which made it taste nasty, she didn't even asked if I wanted to change it to something else since the hot fudge was not melted.
Atmosphere: 4
Food: 2
Service: 4
Probably just drive to a different one.
Atmosphere: 2
Food: 4
Service: 2
Called and thought I got Dunkin donuts. Apologized for calling the wrong number. Then lady who answered was rude to me and informed me that I did reach Baskin Robbins. I ask for ice cream cakes she tells me they have plenty in a walk in freezer. I ask price she says they are 17-30 bucks. Go there,the girl at the front counter had no clue about a walk in freezer there was no walk in freezer and the cheapest cake was 20 bucks and the cake I got I was 40 bucks . So they lied on multiple accounts. 1st interaction with them was rude. Probably won't be going back. The cake was good however.
Second time I've been here and got ice cream and the scoops were half of what I would call a normal scoop in comparison too any other ice cream shop I've been to. Apparently there's no standard for what a scoop is, but there's is pretty small for the price paid. See picture. Your 6$ and change will get you approximately two miniscule scoops that make their smallest cup look big.
If I could give more than 5 stars...I would! Dropped off 18 early morning and the service, food and great attitudes were going on. The guys were pleased with the great service and said it was the best dunkin they've ever been too. Thank ya'll and keep the great service and attitudes!
Would be great if they actually posted stuff like dinning room closed before 8PM even though hours of operation state open till 9PM.
Normally I do not post a bad review as everyone has a bad day, but today was like if they couldn't discourage you from doing business there, they would do their best to run you off after made your purchase. First two choices they were out of, so I settled for something else. Then after waiting 15+ minutes for our order, we sat at a table and before we can finish, the girl comes right up behind me and starts sweeping under our table. After hitting my chair a few times with the broom and her standing right over top of me, I finally get up and ask her if I am in her way. She rolls her eyes, says no and then preceded to step between me and the table to finish sweeping at my husband's feet. We were the only people in the lobby, so it wasn't like she didn't have anywhere to clean that wouldn't inconvenience anyone, so why get all up on top of us? We got disgusted and left. So much for social distancing or just basic manners for that matter. I won't be back.
Staff was courteous, some items didn't have.
Restaurantji Recommends
The staff are wonderful!
Poor service. Order was wrong and server argued with me before correcting order. Took half-consumed item back into facility through drive-thru window. Will not return to this location.
Drove to Havelock from New Bern twice and this guy lied to me that they don't have any dairy ice cream. The first time it was in stock but he was too lazy to look. Well my luck again the second time he said nope we don't have any dairy free. Well I called and spoke to the manager and of course there's watermelon dairy free ice cream!!! Guess who wasted a drive all for nothing.
I just LOVE this restaurant ❣ I exactly pass 3 other Dunkin Donut just to go to this one in Havelock, NC ❣ The staff Ms. Em, Mel, Janae, Shania, and Mr. Tyree are FAST and FRIENDLY ❣ I just LOVE the service and food that I get from there❣❣
Drove to Havelock from New Bern twice and this guy lied to me that they don't have any dairy ice cream. The first time it was in stock but he was too lazy to look. Well my luck again the second time he said nope we don't have any dairy free. Well I called and spoke to the manager and of course there's watermelon dairy free ice cream!!! Guess who wasted a drive all for nothing.
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