The AI ordering system regularly makes mistakes when ordering lunch and dinner where it will double charge people for items, and the staff doesn't double check to make sure orders are complete before giving them to the customer.
Atmosphere: 3
Food: 4
Service: 1
Mercy Miller
The food is great 👍 the people are very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
William Clarke
The 2 young ladys working in the drive through windows,so friendly and kind and most of all SMILES keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Samantha Stephens
Something has definitely changed with this Bojangles, it's way better than before! Probably new management!!! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Tyler Broadbent
Great service and fresh food every time I stop by. Quick, friendly, and the chicken hits the spot
Atmosphere: 5
Food: 5
Service: 5
Lloyd Edsel
The three times I've been here there doesn't seem to be anyone in charge- not knocking the employees, it's a thankless job I'm sure, but managers make decent money but if there is one here they don't seem to be too interested in keeping anything organized -like AT ALL. I've seen customers wait 10 minutes just to be greeted and order taken . Always out of something waiting on it to cook. Write this while waiting on an order placed 40 minutes ago. Still not ready
Atmosphere: 1
Food: 3
Service: 1
His landscaping Lawncare
Slowwww!
Amelia Stout
Last week, I placed a mobile order, and unfortunately, it turned into total chaos. This isn’t the first time I’ve had an issue, but this experience was especially frustrating. I received my food 30 minutes after the promised time. The restaurant was out of Bo’s Bites but didn’t inform us — instead, they substituted Supremes without saying anything. We only found out there was a shortage after pointing out that our order was incorrect. No alternative was offered, which left one of my kids without a meal since Supremes are too spicy.
They were also out of tea containers but didn’t communicate that either; instead, they brought out four large teas. When we asked if they could be remade without ice — as the half gallons typically come without ice and we weren’t planning to drink them immediately — our request was refused.
Additionally, two meals were combined into a single combo box, and we were shorted a biscuit.
I’m not sure which is more disappointing — the experience I had at the Brookford location or the fact that I reached out to corporate the same day requesting follow-up and never received a single response.
Atmosphere: 1
Food: 1
Service: 1
William Steinhoff
My gourmet meal from Bojangles consisted of a smashed egg and cheese sandwich
Seems to be getting slower and slower with the service
Atmosphere: 1
Food: 2
Service: 1
Chad Towery
Had to wait to order food. Staff working were arguing with each other. Apparently no one likes doing there jobs at the restaurant. Highly recommend going somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Christopher White
Like being late getting home from work? Do you like sitting in line for an hour? Do you like getting the wrong items after sitting in line for an hour? Boy do I have the place to go for you! If it wasn’t bad enough that most bojangles seem to have no employees, an ai drive thru, terrible customer service, this one has you wait extra long to get through line.
Atmosphere: 1
Food: 1
Service: 1
Penny Bollinger
fish sandwich cold cheese even cold fries tough and cold
Atmosphere: 4
Food: 1
Service: 2
Carrie Nivens
We literally walked in, checked the sanitation score which was a 90 and turned around and walked out.
The AI ordering system regularly makes mistakes when ordering lunch and dinner where it will double charge people for items, and the staff doesn't double check to make sure orders are complete before giving them to the customer.
Atmosphere: 3
Food: 4
Service: 1
The food is great 👍 the people are very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
The 2 young ladys working in the drive through windows,so friendly and kind and most of all SMILES keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Something has definitely changed with this Bojangles, it's way better than before! Probably new management!!! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Great service and fresh food every time I stop by. Quick, friendly, and the chicken hits the spot
Atmosphere: 5
Food: 5
Service: 5
The three times I've been here there doesn't seem to be anyone in charge- not knocking the employees, it's a thankless job I'm sure, but managers make decent money but if there is one here they don't seem to be too interested in keeping anything organized -like AT ALL. I've seen customers wait 10 minutes just to be greeted and order taken . Always out of something waiting on it to cook. Write this while waiting on an order placed 40 minutes ago. Still not ready
Atmosphere: 1
Food: 3
Service: 1
Slowwww!
Last week, I placed a mobile order, and unfortunately, it turned into total chaos. This isn’t the first time I’ve had an issue, but this experience was especially frustrating. I received my food 30 minutes after the promised time. The restaurant was out of Bo’s Bites but didn’t inform us — instead, they substituted Supremes without saying anything. We only found out there was a shortage after pointing out that our order was incorrect. No alternative was offered, which left one of my kids without a meal since Supremes are too spicy.
They were also out of tea containers but didn’t communicate that either; instead, they brought out four large teas. When we asked if they could be remade without ice — as the half gallons typically come without ice and we weren’t planning to drink them immediately — our request was refused.
Additionally, two meals were combined into a single combo box, and we were shorted a biscuit.
I’m not sure which is more disappointing — the experience I had at the Brookford location or the fact that I reached out to corporate the same day requesting follow-up and never received a single response.
Atmosphere: 1
Food: 1
Service: 1
My gourmet meal from Bojangles consisted of a smashed egg and cheese sandwich
Atmosphere: 3
Food: 2
Service: 3
Great service 🐔🐔🐔🐔🐔
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Seems to be getting slower and slower with the service
Atmosphere: 1
Food: 2
Service: 1
Had to wait to order food.
Staff working were arguing with each other. Apparently no one likes doing there jobs at the restaurant.
Highly recommend going somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Like being late getting home from work? Do you like sitting in line for an hour? Do you like getting the wrong items after sitting in line for an hour? Boy do I have the place to go for you! If it wasn’t bad enough that most bojangles seem to have no employees, an ai drive thru, terrible customer service, this one has you wait extra long to get through line.
Atmosphere: 1
Food: 1
Service: 1
fish sandwich cold cheese even cold fries tough and cold
Atmosphere: 4
Food: 1
Service: 2
We literally walked in, checked the sanitation score which was a 90 and turned around and walked out.
Atmosphere: 1
Food: 1
Service: 1
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