I’m both a regular DoorDash driver and someone who has been a customer here before, and every single time I come to this location at night, the experience is the same: there is never anyone at the front to greet people, take orders, or even acknowledge that customers are standing there waiting. The front of the store is constantly empty, and it feels like you’re just left on your own hoping someone eventually decides to come over.
What makes it even more frustrating is that several employees clearly see me and other customers standing there, but they don’t step up to help. No “I’ll be right with you,” no “Someone will be up here shortly” just being ignored while you stand at the front for 20–30 minutes with no direction. It feels extremely unprofessional, like no one is assigned to the front at all.
Tonight was the last straw. I came in to pick up a DoorDash order and waited about 20–30 minutes before I finally managed to get someone’s attention. After I gave them the name on the order, I also asked if I could purchase a drink. I didn’t know what my partner wanted, so I quickly went back to my car and told the employee I’d be right back literally a matter of seconds.
When I came back to order the drink, I stood there another 20+ minutes with no one coming to the front again. Employees were walking around in the back, but no one ever came up to see what I needed or take my order. It just doesn’t make sense that a restaurant of this size doesn’t keep someone at the front to manage customers, especially when people are clearly waiting.
I understand restaurants get busy, but the lack of basic customer service at this location whether you’re a customer or a delivery driver is unacceptable. Until they fix the issue of staffing and actually maintaining the front of the store, this will continue to be a frustrating and unprofessional place to visit.
Brian Dyer
Ordered using app. Order arrived cold, missing items and wrong even though it was clearly stated on receipt how it was supposed to be. Tried calling the restaurant several times and no one would answer the phone.
Food: 1
Service: 1
Becky Martin
Good wings and good prices
Will Putnam jr
The best wings I ever ever had for a great deal
Atmosphere: 5
Food: 5
Service: 5
Adorable kids On Duty
I went and pickup my order of wings and fries, and no veggies nor fries. I called back I was very upset and the lady on phone did not make it any better. She forgot to mute and I heard everything. That she apologized and hung up while still talking. Very disappointed.
Service: 1
Terri Willis
Husbands wings were hard he ate 3. My cheeseburger I watched sitting under the warmer lights for a while. Then saw his plate come up then I truly knew it was mine. My burger was cold but did have a good taste. The wings weren’t even worth taking home.
The thing that said never again was the loudness. You’re screaming at each other. The waitress couldn’t even hear us and we couldn’t hear her. My husband has hearing aids and turned them off and still wasn’t happy at all. I told him to imagine being me. He said Im ready to leave and I said we’ve already ordered let’s suck it up. I thought the reviews would mention the loudness and I was surprised when no one else said anything.
Atmosphere: 1
Food: 2
Service: 4
Don
Buffalo Wild Wing needs a manager in the kitchen!!! We placed our order and 35 minutes later, one diner got his food while the other person sat here watching him eat. Fast forward 15 minutes and im still waiting for my food. The bartenders were great!! However, the kitchen sucks!!! Worst food service ever. Change the way your kitchen works or your business is going to go down hill BIG TIME!! I will not be back!!!!!
MJ Cocke
Service was horrible. Waited over 40 minutes. Food never came. But everyone else got their food. This place needs help. Don't come here if you want to wait 40 min for food. Very disappointed. Don't recommend.
Service: 1
Marc Raoul
I’ve tried Buffalo Wild Wings three times, and each visit has been an absolute nightmare. Getting seated is a chaotic ordeal—no one greets you or acknowledges you; they just walk right past like you don’t exist. It takes 15 minutes just to get someone to take your drink order, and the service only gets worse from there. Appetizers arrive after my kids’ meals, and my wings don’t show up until 20 minutes after that—by then, my kids are done eating and half-asleep, and my food’s cold. The pretzels were burnt to a crisp, practically crumbling in your hands, and the staff never brings sauce, checks for refills, or bothers to come back after dropping off your order. Then, when you’re finally ready to leave, you have to hunt someone down just to get your check. I always end up tracking down a random waitress myself and walking to the front, where I have to beg someone at the desk to check me out. It’s completely absurd and hands-down the worst service I’ve ever experienced, three times in a row.
Atmosphere: 2
Food: 2
Service: 1
Chloe Holdren
I would say this is the slowest Buffalo Wild Wings I have went to. I called in, waited 45 minutes to wait additional time for the person to be texting on their phone while I waited the additional time. I understand getting on your phone when there isn’t something to do however being selfish and making people wait on your work time is completely unacceptable. This has happened on multiple occasions, last situation, they didn’t even put my order in when I had called it. I only had to wait an additional 15 minutes. Please get it together.
I didn’t even eat here. Walked in and there was no service at all. When the hostess showed up she was super rude and they were under staffed to boot on a Friday. I’ve had better times on the toilet 🤣…would not recommend this place
Atmosphere: 1
Service: 1
Chris Smith
The bacon hatch Chile burger was amazing, but our waitress barely showed. She was actually sitting in the booth behind us for over 10 minutes before she visited our table the first time. She must have heard us complaining and talking about going to Chili's.
The menu had some sort of sticky sauce on it which should have been a clue to bolt. I love this place but & never had this poor of service here.
Atmosphere: 4
Food: 4
Service: 2
Kim Rios
The last 2 times we’ve been here the service has been atrocious. The first time we just chocked it up to a bad visit, but the second time you can tell there’s a genuine problem with how this place is ran. Our first visit our waitress forgot my boyfriends drink he ordered… 3 times. They brought mine and we kept asking about his and she kept saying “oh yeah they are making it now!” He didn’t get it until 45 minutes later and our meal was basically done so he had to gulp it down. Second time we had a different server (but the server from the first time was the one to seat us, she walked past a table threw menus down and kept speed walking past us) we stood puzzled for a second and we’re like okay… I guess were sitting here? Our actual server started off nice until we needed refills on soda. She came over twice, looked directly at our cups, and walked off. I was giving her the benefit of the doubt at first like maybe she is getting them but no, we had to call her over and ask for them and she looked confused and questioned “you both want them?” (Both our glasses were empty???) yeah, we do. Again at this point, our meal was almost over anyway so it was pointless to get a refill then anyways. Safe to say we will not be coming back for a long time, until this location gets staff that actually gives a damn.
Atmosphere: 3
Food: 4
Service: 1
David Clark
This place went from a favorite to trash. Food was cold and tasted like we were eating food from lunch at 6:45pm. The staff seemed like it was a hangout instead of a place to work. Very disappointed and we won’t be back
Atmosphere: 2
Food: 1
Service: 3
Adele Auton
Went in on a Wednesday night, had to wait 5 mins to even be seated. Then was sat on the bar side. No one ever came to even greet us or take our drink order. Several workers walked by us but no one stopped to wait on us. We waited for over 15 mins to try and give them the benefit and f doubt, and they were not busy either. So we left and will not be back. My question is where in the world was the manager and why weren’t they on the floor helping?
I’m both a regular DoorDash driver and someone who has been a customer here before, and every single time I come to this location at night, the experience is the same: there is never anyone at the front to greet people, take orders, or even acknowledge that customers are standing there waiting. The front of the store is constantly empty, and it feels like you’re just left on your own hoping someone eventually decides to come over.
What makes it even more frustrating is that several employees clearly see me and other customers standing there, but they don’t step up to help. No “I’ll be right with you,” no “Someone will be up here shortly” just being ignored while you stand at the front for 20–30 minutes with no direction. It feels extremely unprofessional, like no one is assigned to the front at all.
Tonight was the last straw. I came in to pick up a DoorDash order and waited about 20–30 minutes before I finally managed to get someone’s attention. After I gave them the name on the order, I also asked if I could purchase a drink. I didn’t know what my partner wanted, so I quickly went back to my car and told the employee I’d be right back literally a matter of seconds.
When I came back to order the drink, I stood there another 20+ minutes with no one coming to the front again. Employees were walking around in the back, but no one ever came up to see what I needed or take my order. It just doesn’t make sense that a restaurant of this size doesn’t keep someone at the front to manage customers, especially when people are clearly waiting.
I understand restaurants get busy, but the lack of basic customer service at this location whether you’re a customer or a delivery driver is unacceptable. Until they fix the issue of staffing and actually maintaining the front of the store, this will continue to be a frustrating and unprofessional place to visit.
Ordered using app. Order arrived cold, missing items and wrong even though it was clearly stated on receipt how it was supposed to be. Tried calling the restaurant several times and no one would answer the phone.
Food: 1
Service: 1
Good wings and good prices
The best wings I ever ever had for a great deal
Atmosphere: 5
Food: 5
Service: 5
I went and pickup my order of wings and fries, and no veggies nor fries. I called back I was very upset and the lady on phone did not make it any better. She forgot to mute and I heard everything. That she apologized and hung up while still talking. Very disappointed.
Service: 1
Husbands wings were hard he ate 3. My cheeseburger I watched sitting under the warmer lights for a while. Then saw his plate come up then I truly knew it was mine. My burger was cold but did have a good taste. The wings weren’t even worth taking home.
The thing that said never again was the loudness. You’re screaming at each other. The waitress couldn’t even hear us and we couldn’t hear her. My husband has hearing aids and turned them off and still wasn’t happy at all. I told him to imagine being me. He said Im ready to leave and I said we’ve already ordered let’s suck it up. I thought the reviews would mention the loudness and I was surprised when no one else said anything.
Atmosphere: 1
Food: 2
Service: 4
Buffalo Wild Wing needs a manager in the kitchen!!! We placed our order and 35 minutes later, one diner got his food while the other person sat here watching him eat. Fast forward 15 minutes and im still waiting for my food. The bartenders were great!! However, the kitchen sucks!!! Worst food service ever. Change the way your kitchen works or your business is going to go down hill BIG TIME!! I will not be back!!!!!
Service was horrible. Waited over 40 minutes. Food never came. But everyone else got their food. This place needs help. Don't come here if you want to wait 40 min for food. Very disappointed. Don't recommend.
Service: 1
I’ve tried Buffalo Wild Wings three times, and each visit has been an absolute nightmare. Getting seated is a chaotic ordeal—no one greets you or acknowledges you; they just walk right past like you don’t exist. It takes 15 minutes just to get someone to take your drink order, and the service only gets worse from there. Appetizers arrive after my kids’ meals, and my wings don’t show up until 20 minutes after that—by then, my kids are done eating and half-asleep, and my food’s cold. The pretzels were burnt to a crisp, practically crumbling in your hands, and the staff never brings sauce, checks for refills, or bothers to come back after dropping off your order. Then, when you’re finally ready to leave, you have to hunt someone down just to get your check. I always end up tracking down a random waitress myself and walking to the front, where I have to beg someone at the desk to check me out. It’s completely absurd and hands-down the worst service I’ve ever experienced, three times in a row.
Atmosphere: 2
Food: 2
Service: 1
I would say this is the slowest Buffalo Wild Wings I have went to. I called in, waited 45 minutes to wait additional time for the person to be texting on their phone while I waited the additional time. I understand getting on your phone when there isn’t something to do however being selfish and making people wait on your work time is completely unacceptable. This has happened on multiple occasions, last situation, they didn’t even put my order in when I had called it. I only had to wait an additional 15 minutes. Please get it together.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I didn’t even eat here. Walked in and there was no service at all. When the hostess showed up she was super rude and they were under staffed to boot on a Friday. I’ve had better times on the toilet 🤣…would not recommend this place
Atmosphere: 1
Service: 1
The bacon hatch Chile burger was amazing, but our waitress barely showed. She was actually sitting in the booth behind us for over 10 minutes before she visited our table the first time. She must have heard us complaining and talking about going to Chili's.
The menu had some sort of sticky sauce on it which should have been a clue to bolt. I love this place but & never had this poor of service here.
Atmosphere: 4
Food: 4
Service: 2
The last 2 times we’ve been here the service has been atrocious. The first time we just chocked it up to a bad visit, but the second time you can tell there’s a genuine problem with how this place is ran. Our first visit our waitress forgot my boyfriends drink he ordered… 3 times. They brought mine and we kept asking about his and she kept saying “oh yeah they are making it now!” He didn’t get it until 45 minutes later and our meal was basically done so he had to gulp it down. Second time we had a different server (but the server from the first time was the one to seat us, she walked past a table threw menus down and kept speed walking past us) we stood puzzled for a second and we’re like okay… I guess were sitting here? Our actual server started off nice until we needed refills on soda. She came over twice, looked directly at our cups, and walked off. I was giving her the benefit of the doubt at first like maybe she is getting them but no, we had to call her over and ask for them and she looked confused and questioned “you both want them?” (Both our glasses were empty???) yeah, we do. Again at this point, our meal was almost over anyway so it was pointless to get a refill then anyways. Safe to say we will not be coming back for a long time, until this location gets staff that actually gives a damn.
Atmosphere: 3
Food: 4
Service: 1
This place went from a favorite to trash. Food was cold and tasted like we were eating food from lunch at 6:45pm. The staff seemed like it was a hangout instead of a place to work. Very disappointed and we won’t be back
Atmosphere: 2
Food: 1
Service: 3
Went in on a Wednesday night, had to wait 5 mins to even be seated. Then was sat on the bar side. No one ever came to even greet us or take our drink order. Several workers walked by us but no one stopped to wait on us. We waited for over 15 mins to try and give them the benefit and f doubt, and they were not busy either. So we left and will not be back. My question is where in the world was the manager and why weren’t they on the floor helping?
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