Worst Crumbl experience ever today, at the Hickory location. You never expect to pay for cookies for them not to be cooked completely. In the center of the Cheesecake cookie was raw dough. Not cool. Do better crumbl.
Valeria Aguilera
Awesome place super nice vibe great cookies!
Hayden Alejo
AMAZING
savanah smith
LOVE THIS PLACE
damien jenkins
Uh Never ate here but I need my crumbs it’s my birthday im tryna get a free cookie
Nikonya Godwin
I placed an online order and arrived at the store for pickup as instructed. Upon arrival, I was told it would be ready soon. After waiting for a while, I noticed staff prioritizing walk-in customers and kiosk users while I continued to wait without any update.
Eventually, I requested to cancel the order and asked for a refund of $65.13. However, the next day, I noticed my credit card had been charged twice, totaling $130.26. When I contacted the store to resolve the issue, I was informed there was nothing they could do immediately and was advised to either wait or dispute the charges with my credit card company.
I asked how a duplicate charge like this could occur without a clear path for resolution, and unfortunately, the call was ended without taking my contact information. I called back and spoke to another associate who again said I would need to wait a few days and check with my bank, despite the double charge being clearly visible on my credit card statement not bank.
This experience has been incredibly frustrating, and I hope the store reviews its customer service and refund process to prevent this from happening to others. I was told by on the first call...this happens sometimes and customers submit a dispute.
UPDATE on this review: The "owner" commented on this review and said to contact: crumbl.com/contact to help resolve. When you go to this site, it says contact the store, which I stated I did in the review above. The only resolving to this issue is to continue calling the store....or contact Crumbl Corporate.
Delicious cookies and the customer service has always been phenomenal
molly black
great cookies
Michael Treadway
Definitely a place to visit when you have a craving for a cookie! Lots of options to choose from, and a very friendly staff ready to help. The options change weekly, but always are a hit!
Amazing!!!
AMAZING!!! AMAZING!!!!!!!!!!!
Love crumble cookie
Great service and cookies
Worst Crumbl experience ever today, at the Hickory location. You never expect to pay for cookies for them not to be cooked completely. In the center of the Cheesecake cookie was raw dough. Not cool. Do better crumbl.
Awesome place super nice vibe great cookies!
AMAZING
LOVE THIS PLACE
Uh Never ate here but I need my crumbs it’s my birthday im tryna get a free cookie
I placed an online order and arrived at the store for pickup as instructed. Upon arrival, I was told it would be ready soon. After waiting for a while, I noticed staff prioritizing walk-in customers and kiosk users while I continued to wait without any update.
Eventually, I requested to cancel the order and asked for a refund of $65.13. However, the next day, I noticed my credit card had been charged twice, totaling $130.26. When I contacted the store to resolve the issue, I was informed there was nothing they could do immediately and was advised to either wait or dispute the charges with my credit card company.
I asked how a duplicate charge like this could occur without a clear path for resolution, and unfortunately, the call was ended without taking my contact information. I called back and spoke to another associate who again said I would need to wait a few days and check with my bank, despite the double charge being clearly visible on my credit card statement not bank.
This experience has been incredibly frustrating, and I hope the store reviews its customer service and refund process to prevent this from happening to others. I was told by on the first call...this happens sometimes and customers submit a dispute.
UPDATE on this review: The "owner" commented on this review and said to contact: crumbl.com/contact to help resolve. When you go to this site, it says contact the store, which I stated I did in the review above. The only resolving to this issue is to continue calling the store....or contact Crumbl Corporate.
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Amazing
Absolutely love Crumbl Cookies 🍪 😋 😍
Delicious cookies and the customer service has always been phenomenal
great cookies
Definitely a place to visit when you have a craving for a cookie! Lots of options to choose from, and a very friendly staff ready to help. The options change weekly, but always are a hit!
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