This location has ongoing problems, and unfortunately they never seem to get resolved. I’ve had multiple issues here, starting with the Jack in the Box app. One time I was charged twice and the order never went through. I did eventually get my money back, but I never received my food. When I tried to get help in-store, the staff seemed completely clueless and treated it like it was my problem to figure out. Another time, I placed an online order about 10 minutes before arriving. When I got there, the staff claimed they never received the order and basically accused me of lying—even after I showed them the confirmation. It took an extremely long time just to get them to even attempt to help or look into the issue. The staff comes across as untrained and unprofessional, and there’s always some kind of issue. This is especially disappointing because it’s the closest Jack in the Box to me, and I’d really like to be able to rely on it. Jack in the Box as a company really needs to address the app issues and make sure employees are properly trained to handle online orders and customer service.
Service was friendly with a smile and the food was hot and tasty and the cookie dough milkshake with whipped cream and a cherry was amazing!
Atmosphere: 5
Food: 5
Service: 5
Jeff Preece
Grade B food
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Tiny Tacos
[4SX] Jay4X
Got takeout from here and it ended up taking almost an hour and a half and when it finally did make it’s what out it was practically thrown in the bag then after calling to try and possibly speak to a manager the phone was unavailable this used to be a frequent stop but not after this incident
Atmosphere: 1
Food: 1
Service: 1
Lori Lynch-Senter
My son ate a bacon cheeseburger from there last night (1/25/25) around 6pm. Within an hour he was very sick and literally spent the night in the bathroom. Food poisoning is absolutely not acceptable.
Tammy Washington
Item ordered no longer on menu
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Darla Craig
Parking: Shakes are good
Kid-friendliness: Most the time
Atmosphere: 3
Food: 2
Service: 3
Kayleigh Blumke
I love this location, but recently after I get off of work around 6:15 I head there and the drive through screen is messed up and no one is talking or anything, and I also pass it on the way to work so I stop there around 9:20-30 and they are always not doing drive through either, and there have been times I have seen multiple employees just standing by the trash cans or in one car, but the food is AMAZING, especially the jalapeño poppers!
Atmosphere: 3
Food: 5
Service: 3
Livingroom
Fresh made hot and good. This jack in box has been a winner.
I go here often, as my gold & silver store is right down the street. Always fast, always fresh, service is always great (in the mornings when i go). The eggrolls are AMAZING!!!
Atmosphere: 5
Food: 5
Service: 5
Kiara Mottas
Nighttime munchies ? I'm vacationing here in NC, and wow, this is awesome! We need one in Florida. Rush! ?
Atmosphere: 5
Food: 5
Service: 5
Connie Robertson
Make great coffee drinks and love their mini tacos. Can't beat the price
Food: 4
Service: 5
Andrew Guthrie
Burgers and chicken pita were great. Second time ever eating at one so not a lot to say about the experience but what I had was great.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Jack, Fries, Burger
Ronald Tyner
Just had a Great Burger, Bacon Cheese And it was Delicious. Also got a order of Mini Tacos and was Pleased with this Total Order. Fast and Courteous, the Young man at the Drive through was Great. Last time I was at Jack in the Box was 1976 Winter Haven Florida. After a night of partying The Jack was always open and Never disappointed any of us. Thanks To the Crew at the Hickory Hwy.321 Jack in the Box???
This location has ongoing problems, and unfortunately they never seem to get resolved.
I’ve had multiple issues here, starting with the Jack in the Box app. One time I was charged twice and the order never went through. I did eventually get my money back, but I never received my food. When I tried to get help in-store, the staff seemed completely clueless and treated it like it was my problem to figure out.
Another time, I placed an online order about 10 minutes before arriving. When I got there, the staff claimed they never received the order and basically accused me of lying—even after I showed them the confirmation. It took an extremely long time just to get them to even attempt to help or look into the issue.
The staff comes across as untrained and unprofessional, and there’s always some kind of issue. This is especially disappointing because it’s the closest Jack in the Box to me, and I’d really like to be able to rely on it.
Jack in the Box as a company really needs to address the app issues and make sure employees are properly trained to handle online orders and customer service.
Atmosphere: 1
Food: 1
Service: 1
I love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos 2, Sourdough Jack, Fries, Burger
Service was friendly with a smile and the food was hot and tasty and the cookie dough milkshake with whipped cream and a cherry was amazing!
Atmosphere: 5
Food: 5
Service: 5
Grade B food
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Tiny Tacos
Got takeout from here and it ended up taking almost an hour and a half and when it finally did make it’s what out it was practically thrown in the bag then after calling to try and possibly speak to a manager the phone was unavailable this used to be a frequent stop but not after this incident
Atmosphere: 1
Food: 1
Service: 1
My son ate a bacon cheeseburger from there last night (1/25/25) around 6pm. Within an hour he was very sick and literally spent the night in the bathroom. Food poisoning is absolutely not acceptable.
Item ordered no longer on menu
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Parking: Shakes are good
Kid-friendliness: Most the time
Atmosphere: 3
Food: 2
Service: 3
I love this location, but recently after I get off of work around 6:15 I head there and the drive through screen is messed up and no one is talking or anything, and I also pass it on the way to work so I stop there around 9:20-30 and they are always not doing drive through either, and there have been times I have seen multiple employees just standing by the trash cans or in one car, but the food is AMAZING, especially the jalapeño poppers!
Atmosphere: 3
Food: 5
Service: 3
Fresh made hot and good. This jack in box has been a winner.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I go here often, as my gold & silver store is right down the street. Always fast, always fresh, service is always great (in the mornings when i go). The eggrolls are AMAZING!!!
Atmosphere: 5
Food: 5
Service: 5
Nighttime munchies ? I'm vacationing here in NC, and wow, this is awesome! We need one in Florida. Rush! ?
Atmosphere: 5
Food: 5
Service: 5
Make great coffee drinks and love their mini tacos. Can't beat the price
Food: 4
Service: 5
Burgers and chicken pita were great. Second time ever eating at one so not a lot to say about the experience but what I had was great.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Jack, Fries, Burger
Just had a Great Burger, Bacon Cheese And it was Delicious. Also got a order of Mini Tacos and was Pleased with this Total Order. Fast and Courteous, the Young man at the Drive through was Great. Last time I was at Jack in the Box was 1976 Winter Haven Florida. After a night of partying The Jack was always open and Never disappointed any of us. Thanks To the Crew at the Hickory Hwy.321 Jack in the Box???
Recommended dishes: Burger, Tiny Tacos
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