Jack In The Box

The Lobby is nasty dirty

Atmosphere: 4

Food: 4

Service: 4

I went this morning around 7:40am and online they said they were open. I went to drive thru and up to their window. No one is there to take my order. If they are not ready to open, online should said close. It wasted my time...

I am a regular here and do online ordering all the time for my lunch break. I have celiacs disease which makes me allergic to gluten. I always modify my order to have no bun and it’s never been an issue before. Today I was told my order wasn’t ready, to pull to the front. When I did over 30 minutes passed and so I went inside and they handed me my order. I walk back to my car and then realize they still put bread in my order which I’m allergic to. I take it back inside and explain to them and then I hear the cook make a rude remark about “why even come here with a gluten allergy”, but not so cleanly put. This offended me deeply and made me feel unwelcome in the establishment. There’s a sweet lady who works here usually that has makeup that matches her headscarf and is so sweet. She wasn’t there today, and she is the gem in the rough and deserves a raise for putting up with her ignorant, rude, younger co-workers. I would have left a 1 star review if not for her.

Atmosphere: 1

Food: 3

Service: 2

Pretty long wait time. Didn't put any of the requested condiments in the bag

Atmosphere: 4

Food: 4

Service: 4

Me and my husband came thru the drive thru February 1st 2025 the lady who helped us her name was Amariz 1st off she was absolutely beautiful!! Very friendly lady loved her attitude she smiled the whole time great customer service experience btw love her name !!! We need more Amariz in this world ❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ultimate Cheeseburger

The new burger was not that great besides that cool place

Atmosphere: 5

Food: 3

Service: 5

Only one car in line besides us and they still got our order wrong probably won't be going back.

Atmosphere: 3

Food: 3

Service: 3

Food was not great but I don't think it's the cooks fault the quality of food from jack in the box has gone down significantly

Atmosphere: 4

Food: 3

Service: 4

Good service. Food was good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Egg Rolls

THIS IS THE FIRST TIME I HAVE EVER ATE THERE ...REALLY GOOD FOOD ...NICE EMPLOYEES ..DIFFENTLY WILL BE BACK ..IN HICKORY
THANKS FOR THE NICE SERVICE ....JUST WENT BACK TO JACK IN THE BOX
TINA AT DRIVE THRU ..WAS AWESOME AND FAST
NEVER BEEN THRU A DRIVE THRU THIS FAST IN MY LIFE AND SHE WAS ..ON POINT WITH OUR ORDER ..
THANKS ,TINA
AND OUR FOOD WAS HOT AND REALLY GOOD !

Atmosphere: 5

Food: 5

Service: 5

The cashier was trying to rush us ordering. They were not busy.
They were not pleasant at the window. Food was cold by the time we were home in 5 minutes.

Atmosphere: 2

Food: 2

Service: 2

They need more people working on a Friday night. The food was dang good and the staff were super nice!!

Atmosphere: 5

Food: 5

Service: 5

Always good at this location.

Parking: The Smash Burger was ok. First time, expected more.
Small burger with Secret Sauce very good.
2 Tacos, yum!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bacon Ultimate Cheeseburger

I work for Door Dash and this is the 3rd time I've had to cancel A customers order because they are closed when the signs and online says they are open. THIS GOES AGAINST MY COMPLETION RATING WHICH LOWERS MY PERCENTAGE RATE AND KEEPS ME FROM GETTING THE BETTER DELIVERIES. SO YES THIS EFFECTS MY PAY FOR THE NIGHT AND WASTE GAS AND TIME. I usually don't complain about much being I've worked in the food and customer service industry for long enough. This issue has persisted long enough that it should have been fixed in store and online so its not A problem for anyone.