Wendy's
1260 16th St NE, Hickory
(828) 327-0196
Recent Reviews
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Dawson has exceptional customer service! He is so knowledgeable of all questions I asked and made me feel like a valued customer. He greeted me with a smile on his face, he definitely needs a raise! I come there all the time and every time he’s there my experience is amazing. Give this handsome young man employee of the month. He definitely deserves and I will be returning just to see him!
Atmosphere: 5
Food: 4
Service: 5
Slow as they can be
Atmosphere: 1
Food: 1
Service: 1
Wish I could zero star it, but I generally have issues at this Wendy’s. My fault for continuing to come back. I, just today, had the manager actively taking a face to face order using cash from somebody in line, look at me and tell me that orders were kiosk only. My fault for only having cash, but she literally just lied to me because she’s actively taking this man’s order. Definitely didn’t look kiosk only to me. I’ve waited too long for my food, been charged wrong before, had my orders wrong before, and just dealt with general rude behavior and attitudes from people such as a “Britany”, who got an attitude with me because she wasn’t listening to my order and had me repeat myself 3 times, literally. I try not to be rude and rarely leave any negative reviews etc on places, but just save yourself some time. This specific location is awful and not worth it.
Make sure you check your food before pulling off they'll give you ice cold fries smh
Atmosphere: 3
Food: 1
Service: 3
Heads up! This location does not accept cash.
Atmosphere: 1
Service: 1
Well I know the sandwiches are small and pricey but cutting half a patty and arranging it to look whole is pretty down sorry. I ordered the 2 Jr bacon combo and both sandwiches were done that way. I think that's shady and cheap considering the price I won't order that again.
Food: 1
Service: 2
Ordered a plain sandwich. Pulled up to window and the two enployees were gossiping. Needless to say order was wrong. So sick of paying double for the wrong food.
Atmosphere: 2
Food: 2
Service: 2
Worst service ever!! The woman on shift tonight was rude and had an attitude in her voice on the mic when my pregnant wife was trying to order. When we get to the window took her about five minutes to open the window when she was doing nothing when she did come to the window she just held out the card thing and then handed me my wife’s drink then basically throw the back at me then walked away without when giving me the rest of my order. The other lady had to give me my drinks. Never will I come here again.
Atmosphere: 1
Food: 1
Service: 1
The food was ok, other than the overcooked fries and burger. Still edible though. The cashier was friendly.
Atmosphere: 3
Food: 3
Service: 4
I ordered a sandwich with extra lettuce. It came with no lettuce. I called the store and asked the manager why the last 2 visits I asked for the same thing and got exactly the opposite. She said there was a shortage and tough luck. I asked why I wasn't informed when I ordered the sandwich inside the restaurant, as I may have wanted to amend my order. She said I'll tell the cashier but nothing I can do for you. The customer service is non existent in this store. A little effort can go a long way.
Atmosphere: 2
Food: 1
Restaurantji Recommends
Slowest fast food ever. Ridiculous wait times and the woman manager in there is horrible too Y’all need to get it together. Do yall not have no pride??? Look at the reviews !!!! Yall don’t really need to be open to the public.
Constantly gets your order wrong
Atmosphere: 3
Food: 4
Service: 2
Patty is so rude and disgusting. I was told she’s the MANAGER???? this is very concerning and needs to be dealt with immediately.
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst wendys I've ever been to the bathroom smellent like a dead body had no toilet paper nor paper towels the guy i ordered from acted like he was on a drug of some sort and he messed up my order about 5 times in a 3 min period and after ordering 3 different times we walked out
Atmosphere: 2
Food: 1
Service: 1
Slowest drive thru in the business
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