Probably the best fail safe go to fast food places in the Carolina’s. No matter which one you go to the quality and service is consistent and never disappointing
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Jennifer Townsend
Burgers were all undercooked, chicken nuggets were cold and soggy. Food was bad quality. Workers are rude and need to work on customer service.
Stephen Adella
Having loved the menu for over twenty years. However, the turnover on window cashiers and their personal service changes dramatically with the seasons. Only two friendly people in 2024, and early 2025. The most recent experiences have been painful with the bad communication and rude speaking ladies throwing out bias. I'll try again next year, when they lose clients, and hire more nice, trusting cashiers that pay attention. The food is good, when they bag what you requested. Good luck.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hot Dog, Burger, Onion Rings
kristi cox
Customer service is not great
JoAnne Morrison
Phenomenal milkshakes!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Onion Rings
Robert Haarsgaard
Underrated and under-appreciated… bid double burger cook out style add cheese & pickles.. Thank me later.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger, Quesadilla
Gary Knotts
Good service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries
Elliot Martin
The short you on all the sides, I got 2 chicken nuggets in my tray and 5 cheddar bites.
Karen B
delicious!! burget was fresh
Wheelchair accessibility: no dine in take out window only
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Meredith Wright
Literally worst customer service ever. Really rude and extremely ghetto. Who even argues with customers like that? Managers are the same way. Want food? Go anywhere but here.
Drive thru is horrible, didn’t give me my debit card and had to go back in line to be told come to the window to retrieve it. Got home and charged for a large dry that I never received. After working 12hr shift to say the least this is pretty disappointing.
Food: 3
Service: 1
Trey Binder
BIG SHOUTOUT TO TREY, he was there when I walked up as I usually have to wait at the walk up window not this time my main man Trey was there and took my order without any issues and the he made sure the order was done correctly even making sure it was what I asked for which was awesome. Thanks to true for everything even banging it up.
Atmosphere: 5
Food: 5
Service: 5
Andrea
The young lady working the window was extremely rude
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Burger
Brad Crumpler
I received the absolute worst service from Madison today. I’ve been coming to this Cook Out since it was opened. Have always had good experiences until today. She was rude while taking my order, she shorted me $30 for my change, then got an attitude when I said something. Never said hello, thank you or anything. After receiving my order I noticed I didn’t have any napkins. It took me a minute to get her attention, she was too busy fraternizing with her male coworkers. Finally got her attention and asked her for some napkins and ketchup, please. She looked at me like I had done something wrong and never said a word, just rolled her eyes, while handing me the napkins. Very disappointing.
Probably the best fail safe go to fast food places in the Carolina’s. No matter which one you go to the quality and service is consistent and never disappointing
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Burgers were all undercooked, chicken nuggets were cold and soggy. Food was bad quality. Workers are rude and need to work on customer service.
Having loved the menu for over twenty years. However, the turnover on window cashiers and their personal service changes dramatically with the seasons. Only two friendly people in 2024, and early 2025. The most recent experiences have been painful with the bad communication and rude speaking ladies throwing out bias. I'll try again next year, when they lose clients, and hire more nice, trusting cashiers that pay attention. The food is good, when they bag what you requested. Good luck.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hot Dog, Burger, Onion Rings
Customer service is not great
Phenomenal milkshakes!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Onion Rings
Underrated and under-appreciated… bid double burger cook out style add cheese & pickles.. Thank me later.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger, Quesadilla
Good service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries
The short you on all the sides, I got 2 chicken nuggets in my tray and 5 cheddar bites.
delicious!! burget was fresh
Wheelchair accessibility: no dine in take out window only
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Literally worst customer service ever. Really rude and extremely ghetto. Who even argues with customers like that? Managers are the same way. Want food? Go anywhere but here.
Restaurantji Recommends
Great food ...great service...
Atmosphere: 5
Food: 5
Service: 5
Drive thru is horrible, didn’t give me my debit card and had to go back in line to be told come to the window to retrieve it. Got home and charged for a large dry that I never received. After working 12hr shift to say the least this is pretty disappointing.
Food: 3
Service: 1
BIG SHOUTOUT TO TREY, he was there when I walked up as I usually have to wait at the walk up window not this time my main man Trey was there and took my order without any issues and the he made sure the order was done correctly even making sure it was what I asked for which was awesome. Thanks to true for everything even banging it up.
Atmosphere: 5
Food: 5
Service: 5
The young lady working the window was extremely rude
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Burger
I received the absolute worst service from Madison today. I’ve been coming to this Cook Out since it was opened. Have always had good experiences until today. She was rude while taking my order, she shorted me $30 for my change, then got an attitude when I said something. Never said hello, thank you or anything. After receiving my order I noticed I didn’t have any napkins. It took me a minute to get her attention, she was too busy fraternizing with her male coworkers. Finally got her attention and asked her for some napkins and ketchup, please. She looked at me like I had done something wrong and never said a word, just rolled her eyes, while handing me the napkins. Very disappointing.
Food: 5
Service: 1
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