Came in to get a sub and the lady behind the counter was very rude and condescending, I walked in and neither person behind the counter greeted me, asked if I had a pick up order, nothing just blankly staring at me like their heads are full of rocks. Then the cashier says "only doing online orders, thats why theres a sign on the door" mind you which is a piece of copy paper thats typed, isn't even noticeable when you're just trying to get in and out. She needs better manners and training, otherwise get out of customer service! 😁 there used to be great workers there but, most likely will find myself driving across town.
Atmosphere: 1
Food: 5
Service: 1
Tracee Bailey
Firehouse Subs has always been one of my favorite restaurants. So when I relocated and saw that it was one here in my neighborhood I was overjoyed! I would stop by almost weekly to grab me and my family a few of there delicious subs! After about a year or so you could see that there was a huge decline in the quality of food, customer service and cleaning! My orders were consistently wrong and even had times were I was overcharged! The floor were always strictly, they were always out of chips, and steak, meatballs etc. I ended up starting to try new restaurants. I recently just started coming back to this location a couple months ago due to the change in management! It is like Night and Day! The restaurant is always clean, restocked and even has a few new items on the menu. Everytime I come there are multiple customers and workers. I’m greeted from the moment I end the door and truly given the upmost respect, and excellent customer service. Shout to the manager Mrs. Sherri who’s hard work and dedication to her job has clear made this location a success again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Sub, Chips
sherri ivery
We need for a large Jamaican jerk combo my food was hot and delicious the girls were friendly in the store in the store was very clean
Brent Phenicie
Super great people who make a great sub!! Always friendly and sandwich always ready! Make you feel special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Millage Owens
Nasty and gross never have I ever been to a firehouse this bad. Someone needs to investigate this place seriously
Atmosphere: 1
Food: 1
Service: 1
Lilly Shepard
Food was phenomenal
Atmosphere: 5
Food: 5
Service: 5
Srila Surapaneni
Vegetarian options: Veggie Sub
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero Sub
sife life
12/23/24 WORSE experience Ive ever had at an establishment, woman was extremely unprofessional, and the usual suspect causing issues. Came into pickup my online order I placed and was notified was ready, arrived to nothing but a complete circus where some woman inside started shouting at me the moment I entered saying “CAN YOU NOT READ THE SIGN” which she implied stated she had closed an hour early? If that was the case why is the door still unlocked and why are you allowing people to place orders online when you have supposedly closed already? She then went on to say how the place has no bread or meat and that shes not making my order, I asked her where can I get my money back and she told me to DEAL with it online.I went online through the app for 4 days disputing and filing a complaint where all I got was automated responses from bots apologizing and that someone would reach out to me within 72 hrs. No one did, no one has and I have been forced to dispute it with my bank because you people are to incompetent and seem to love hiring incompetent people at this location.
Ordered online, sandwhich was ready when I got in and was delecious. Chicken breast and provolone from firehouse for the win!!
Atmosphere: 5
Food: 5
Service: 5
Ethan Knoles
When I walked in the door I was greeting by a wonderful smile that brightened up my day. Scott was very nice and my sandwich was good too!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian
Jimmicka Campbell
Wonderful place to get a good hot sub
Atmosphere: 5
Food: 5
Service: 5
Jaysen Rodriguez
I am writing this review to let management know that I don't appreciate being ask to put a tip on my order before my food is even made. Once you pay, the machine ask you for a tip and if you put no you still have to trust the employees to make your sandwich and to be honest that makes me very uncomfortable. I feel like I have to put a tip or being uncomfortable. I rather not go there anymore because the sandwiches are quite expensive and I am expected to tip on top of that. I don't feel I am responsible to subsided your employees salaries if I am already paying a high price for the food.
Came in to get a sub and the lady behind the counter was very rude and condescending, I walked in and neither person behind the counter greeted me, asked if I had a pick up order, nothing just blankly staring at me like their heads are full of rocks. Then the cashier says "only doing online orders, thats why theres a sign on the door" mind you which is a piece of copy paper thats typed, isn't even noticeable when you're just trying to get in and out. She needs better manners and training, otherwise get out of customer service! 😁 there used to be great workers there but, most likely will find myself driving across town.
Atmosphere: 1
Food: 5
Service: 1
Firehouse Subs has always been one of my favorite restaurants. So when I relocated and saw that it was one here in my neighborhood I was overjoyed! I would stop by almost weekly to grab me and my family a few of there delicious subs! After about a year or so you could see that there was a huge decline in the quality of food, customer service and cleaning! My orders were consistently wrong and even had times were I was overcharged! The floor were always strictly, they were always out of chips, and steak, meatballs etc. I ended up starting to try new restaurants. I recently just started coming back to this location a couple months ago due to the change in management! It is like Night and Day! The restaurant is always clean, restocked and even has a few new items on the menu. Everytime I come there are multiple customers and workers. I’m greeted from the moment I end the door and truly given the upmost respect, and excellent customer service. Shout to the manager Mrs. Sherri who’s hard work and dedication to her job has clear made this location a success again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Sub, Chips
We need for a large Jamaican jerk combo my food was hot and delicious the girls were friendly in the store in the store was very clean
Super great people who make a great sub!! Always friendly and sandwich always ready! Make you feel special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Nasty and gross never have I ever been to a firehouse this bad. Someone needs to investigate this place seriously
Atmosphere: 1
Food: 1
Service: 1
Food was phenomenal
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Veggie Sub
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero Sub
12/23/24 WORSE experience Ive ever had at an establishment, woman was extremely unprofessional, and the usual suspect causing issues. Came into pickup my online order I placed and was notified was ready, arrived to nothing but a complete circus where some woman inside started shouting at me the moment I entered saying “CAN YOU NOT READ THE SIGN” which she implied stated she had closed an hour early? If that was the case why is the door still unlocked and why are you allowing people to place orders online when you have supposedly closed already? She then went on to say how the place has no bread or meat and that shes not making my order, I asked her where can I get my money back and she told me to DEAL with it online.I went online through the app for 4 days disputing and filing a complaint where all I got was automated responses from bots apologizing and that someone would reach out to me within 72 hrs. No one did, no one has and I have been forced to dispute it with my bank because you people are to incompetent and seem to love hiring incompetent people at this location.
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Slow and unprofessional
Service: 1
Restaurantji Recommends
The food was delicious
Parking: Parking was easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Ordered online, sandwhich was ready when I got in and was delecious. Chicken breast and provolone from firehouse for the win!!
Atmosphere: 5
Food: 5
Service: 5
When I walked in the door I was greeting by a wonderful smile that brightened up my day. Scott was very nice and my sandwich was good too!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian
Wonderful place to get a good hot sub
Atmosphere: 5
Food: 5
Service: 5
I am writing this review to let management know that I don't appreciate being ask to put a tip on my order before my food is even made. Once you pay, the machine ask you for a tip and if you put no you still have to trust the employees to make your sandwich and to be honest that makes me very uncomfortable. I feel like I have to put a tip or being uncomfortable. I rather not go there anymore because the sandwiches are quite expensive and I am expected to tip on top of that. I don't feel I am responsible to subsided your employees salaries if I am already paying a high price for the food.
Atmosphere: 3
Food: 3
Service: 3
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