I called in to order a pizza. The girl answering the phone didn’t know what they had. I called back 3 times. Then went to my local pizza shop with nothing on order. I cancel my pizza and the manger yelled at me saying I called back 12 times not knowing what I wanted. I told him the girl at the counter was not properly trained for her job let alone did not know all of the pizza places in the area and what they offer when I called a different pizza place. They knew exactly what I wanted and said we don’t offer that you need to call Romes. It’s poor customer service and poor management training. I do not recommend anybody use this establishment. I worked in hospitality for years. I’ve worked in hotels for years and I used to give people very good directions and explain to things around town. The fact that you’re dealing with customers people may call your shop and not know what they want, but it’s your job to know the location of the area that where you work and what is offered around your area Yes people make mistakes but is the customer service representative which is what she is she should know her job and know it well the fact that she can only dictate to what they’ve told her is relying on the manager to give her a better education understand what they offer and what they’re able to do Not just agree with the customer to make the sale which is what she did and why I’m pissed you don’t just agree to somebody and offer them something. They’re not expecting because you’re trying to make a sale even if you have to be professional and redirect them to a different location that’s just proper customer service and proper manners which he does not possess I don’t recommend anybody go to the shop, especially how after the manager of the company treated me Extremely poor. Very Big disappointment for High Point. I would expect the city to be a little better than most. It needs to pick up its classification of people and stop hiring people from the south side of High Point.
Service: 1
Shawn Smith
Pizza was dry, while lacking any flavorl.
Atmosphere: 3
Food: 2
Service: 4
Elizabeth Vazquez
Absolutely love this place! The pizza is the closest I have found to authentic New York pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Meat Lovers Pizza, Sub, Fries, Sausage Pepper and Onion Sub, Great Pizza and Philly Cheese Steak Sub, Garlic Knots, Fried Mushrooms, NY-Style Pizza, 2 Slices of Pepperoni Pizza & 2 Slices of Sausage, Party Pizza, New York Style Pizza
Heather Johnson
Came in and ordered. The lady at the register was rude. After we ordered she said I will put this order in as to go. We said no we would like to eat here. The lady then said we close at 8. I dont want any trouble so I will put it as here. We said we will take it to go. She could have been nicer and told us the closing time before ordering. Three meatballs for $5 rip off and they were so rude
Atmosphere: 2
Food: 3
Service: 1
Eric Stennett
Great food and great service. Slices are really big!
Atmosphere: 5
Food: 5
Service: 5
Tommy (Bullet)
The authenticity in the flavor and and taste of Italian here is absolutely on point??✔️
Food: 5
Service: 5
Recommended dishes: Strombolis
Kelly Jones
Placed order online. They did not even start making my order until I arrived at the store! Not convenient at all!!
Atmosphere: 1
Food: 3
Service: 1
Thomas (Bullet)
The authenticity in the flavor and and taste of Italian here is absolutely on point??✔️
Food: 5
Service: 5
Recommended dishes: Strombolis
Wendell Ingram
Well, I like to be honest. Pizza Hut is my favorite pizza place, but when my friends told me about Mario's pizza ?. I had to try it, and hands ✋? down, the pizza was off the chain. I was very impressed ?? 10 ?
Always love this place! One of the best NY style pizzerias around. Grabbed a couple of 24" pies for my wife's 40th Bday party, and they had it ready in no time. Service was fast and super friendly. Will always come back for these giant pizzas, Stromboli, and subs!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Grilled Chicken, Strombolis, Italian Sub, Spicy Chillo Boneless Wings, Garlic Cheesy Bread, Meatball Parmigiana Sub, Great Pizza and Philly Cheese Steak Sub, Garlic Knots, Fried Mushrooms
David Jennings
Pizzas always
Atmosphere: 5
Food: 5
Service: 5
Raymond Lagas
Couldn't understand the kid at the counter because he wouldn't speak up. the entire dining area was packed and he thought it appropriate to softly speak? Had to get boneless wings because traditional wings are astronomically priced.6 wings for $12 plus tax. And they honestly are soggy every time, 2 dollers per wing?!? Nuts. Boneless are fine besides half of them being old and cold and you could tell because the other half were steaming on the inside. Giving customers half fresh food is wild as well. 3 dollars extra for fresh basil and it's "under the cheese" he said. Hahaha the dude used dried basil and springled a total amount of three basil leaves on top of the dough after the oil. So not only did I call to get this corrected but the guy insisted and would not reimburse my three ducking dollars they charge for Basil
Atmosphere: 3
Food: 3
Service: 1
RODERICK JACKSON
Great place to eat
Kid-friendliness: Great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Michael Smith
You don’t know good pizza until you’ve had Mario’s. The
I called in to order a pizza. The girl answering the phone didn’t know what they had. I called back 3 times. Then went to my local pizza shop with nothing on order. I cancel my pizza and the manger yelled at me saying I called back 12 times not knowing what I wanted. I told him the girl at the counter was not properly trained for her job let alone did not know all of the pizza places in the area and what they offer when I called a different pizza place. They knew exactly what I wanted and said we don’t offer that you need to call Romes. It’s poor customer service and poor management training. I do not recommend anybody use this establishment. I worked in hospitality for years. I’ve worked in hotels for years and I used to give people very good directions and explain to things around town. The fact that you’re dealing with customers people may call your shop and not know what they want, but it’s your job to know the location of the area that where you work and what is offered around your area Yes people make mistakes but is the customer service representative which is what she is she should know her job and know it well the fact that she can only dictate to what they’ve told her is relying on the manager to give her a better education understand what they offer and what they’re able to do Not just agree with the customer to make the sale which is what she did and why I’m pissed you don’t just agree to somebody and offer them something. They’re not expecting because you’re trying to make a sale even if you have to be professional and redirect them to a different location that’s just proper customer service and proper manners which he does not possess I don’t recommend anybody go to the shop, especially how after the manager of the company treated me Extremely poor. Very Big disappointment for High Point. I would expect the city to be a little better than most. It needs to pick up its classification of people and stop hiring people from the south side of High Point.
Service: 1
Pizza was dry, while lacking any flavorl.
Atmosphere: 3
Food: 2
Service: 4
Absolutely love this place! The pizza is the closest I have found to authentic New York pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Meat Lovers Pizza, Sub, Fries, Sausage Pepper and Onion Sub, Great Pizza and Philly Cheese Steak Sub, Garlic Knots, Fried Mushrooms, NY-Style Pizza, 2 Slices of Pepperoni Pizza & 2 Slices of Sausage, Party Pizza, New York Style Pizza
Came in and ordered. The lady at the register was rude. After we ordered she said I will put this order in as to go. We said no we would like to eat here. The lady then said we close at 8. I dont want any trouble so I will put it as here. We said we will take it to go. She could have been nicer and told us the closing time before ordering.
Three meatballs for $5 rip off and they were so rude
Atmosphere: 2
Food: 3
Service: 1
Great food and great service. Slices are really big!
Atmosphere: 5
Food: 5
Service: 5
The authenticity in the flavor and and taste of Italian here is absolutely on point??✔️
Food: 5
Service: 5
Recommended dishes: Strombolis
Placed order online. They did not even start making my order until I arrived at the store! Not convenient at all!!
Atmosphere: 1
Food: 3
Service: 1
The authenticity in the flavor and and taste of Italian here is absolutely on point??✔️
Food: 5
Service: 5
Recommended dishes: Strombolis
Well, I like to be honest. Pizza Hut is my favorite pizza place, but when my friends told me about Mario's pizza ?. I had to try it, and hands ✋? down, the pizza was off the chain. I was very impressed ?? 10 ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: NY-Style Pizza
Wouldn't deliver to someone dying of cancer
Restaurantji Recommends
Always love this place! One of the best NY style pizzerias around. Grabbed a couple of 24" pies for my wife's 40th Bday party, and they had it ready in no time. Service was fast and super friendly. Will always come back for these giant pizzas, Stromboli, and subs!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Grilled Chicken, Strombolis, Italian Sub, Spicy Chillo Boneless Wings, Garlic Cheesy Bread, Meatball Parmigiana Sub, Great Pizza and Philly Cheese Steak Sub, Garlic Knots, Fried Mushrooms
Pizzas always
Atmosphere: 5
Food: 5
Service: 5
Couldn't understand the kid at the counter because he wouldn't speak up. the entire dining area was packed and he thought it appropriate to softly speak? Had to get boneless wings because traditional wings are astronomically priced.6 wings for $12 plus tax. And they honestly are soggy every time, 2 dollers per wing?!? Nuts. Boneless are fine besides half of them being old and cold and you could tell because the other half were steaming on the inside. Giving customers half fresh food is wild as well. 3 dollars extra for fresh basil and it's "under the cheese" he said. Hahaha the dude used dried basil and springled a total amount of three basil leaves on top of the dough after the oil. So not only did I call to get this corrected but the guy insisted and would not reimburse my three ducking dollars they charge for Basil
Atmosphere: 3
Food: 3
Service: 1
Great place to eat
Kid-friendliness: Great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
You don’t know good pizza until you’ve had Mario’s. The
Atmosphere: 4
Food: 5
Service: 5
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