This location was just awful. My boyfriend and I went through the drive thru, and we got completely ignored. So we left and went inside, but all the cars after us were helped. So we went up to the screens and ordered, and the workers helped 6 cars and counting before we even got our food! And then they forgot a drink, and we told them it was supposed to be a fountain drink, but she just gave us water!! This location has the worst service I've ever experienced in any retail or food service
Atmosphere: 2
Food: 3
Service: 1
Audrey Hill
Today was the worst experience I’ve had at a Taco Bell restaurant.I ordered 3 soft taco supremes, they arrived regular soft tacos.I ordered a Gordita crunch, it wasn’t even in the bag.I also ordered 2 chicken quesadillas, both with no jalapeño sauce and 1 with sour cream.BOTH had the jalapeño sauce and there was no sour cream on either. Even better NEITHER OF THEM WERE EVEN CUT!!!The worst part of it all was my experience when I arrived to the store to tell them my entire $32 order was wrong . I asked to speak to a manager, she comes to the front, asks what was wrong, I told her and her ONLY words spoken to me were her justifying why the 3 soft tacos weren’t supreme. That the printer malfunctioned and it didn’t say supreme. No “I’m sorry”, no “I hate this happened”…nothing.They remade my order, I was handed my bag without a word being said to me and I left.My order was STILL WRONG!!!I own 2 restaurants which is why I even take the time to write this. If this situation happened at one of my restaurants I would be beyond appalled and the entire team would be spoken to. I hope this matter is taken seriously because customer service is #1 in my book and should be for all restaurants.
15 bucks for 3 cheese quesadillas! I can buy 2 pizzas for that at Little Caesars!
Atmosphere: 3
Food: 3
Service: 3
Rebecca Frady
Dining room floor and tables dirty @ 11:30am. Mexican Pizza crust taste like old oil. Women's bathroom filthy. I will never go back .
Atmosphere: 1
Food: 1
Service: 3
jenna kennedy
If yall don’t actually start closing when yall supposed to like why called closed at 130
La Tortuga
Definitely an older Taco Bell they need to get up to speed and have it redone. My food was good as usual but the lobby needed to be swept and most of the tables were dirty nobody was really inside drive-thru is busy though I thought two of the workers come from outside and didn't wash their
Atmosphere: 2
Food: 5
Service: 4
David Cornelius
Updating my review, been back a few times lately and the service has been a little faster and the staff are
Atmosphere: 4
Food: 5
Service: 4
Carrie Griffin
No customer service doesn't acknowledge when you walk in. No
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Quesadilla, Taco Supreme
Cedrick Gillespie
Cashier got my order wrong twice, but they apologized and corrected the errors.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burrito Supreme
gareth crosby
Congratulations Taco Bell on bring voted number 1 healthiest fast food chain....!!! Who knew the horse meat was actually good for you???
Absolutely garbage I got 4 burrito supremes and I thought they would have more then beans and sour cream like wth yall smokin ?¿?
Atmosphere: 1
Food: 1
Service: 1
Charlene Hernandez
This is the worst TB I've ever been to, and unfortunately it's the closest to our house. There's always something wrong with my order, and the food is horrible compared to other locations. I feel bad for the employees, they always seem like they hate their jobs. I just moved from Seattle, and the employees there were always so happy and friendly. Please increase the employees' wages and give them what they deserve and need to survive in this economy. I can almost guarantee they'll want to make their food a 10/10.
Atmosphere: 3
Food: 1
Service: 2
Lynn Wedsted
Well first i'd like to say that my tacos and my husbands were soggy and not crunchy at all !! Second im missing food that i ordered and i called to say something and i can barely hear that guy that answered and i asked if i could come in tomorrow 1-25-2024 to get what i was missing and he just ignored me and it sounded as if he laid the phone down when i kept asking if he was on the phone !! The restaurant floor was sticky and dirty , service is just horrible at this location !! Drivethru is given more attention than someone placing an order at the counter so then that person has to wait 10-20 min to order and get their food !!! I am pissed that i didn't get my complete order and food was disgusting !!! Sad thing is management wont do anything to fix this !!!!!!! To much gabbing and not enough paying attention to an order , offensive language around customers as well . So what are you going to do to fix these issues ??? Is there a corporate number ?? Not a hard taco more like soggy !!! And for spending 30 dollars on food for this and didn't even get all my food is ridiculous . You call this a cheese rollup ??? Seriously !!! How do u mess up a cheese rollup ??? This store needs new employees and better management because for what a customer pays and this is how you do a person !!! ?? instead of where's the beef i shall say where's the cheese !!!
Atmosphere: 1
Food: 1
Service: 1
Raj Vij
Mexican pizza the shells were taste bad due to fried in old oil.
This location was just awful. My boyfriend and I went through the drive thru, and we got completely ignored. So we left and went inside, but all the cars after us were helped. So we went up to the screens and ordered, and the workers helped 6 cars and counting before we even got our food! And then they forgot a drink, and we told them it was supposed to be a fountain drink, but she just gave us water!! This location has the worst service I've ever experienced in any retail or food service
Atmosphere: 2
Food: 3
Service: 1
Today was the worst experience I’ve had at a Taco Bell restaurant.I ordered 3 soft taco supremes, they arrived regular soft tacos.I ordered a Gordita crunch, it wasn’t even in the bag.I also ordered 2 chicken quesadillas, both with no jalapeño sauce and 1 with sour cream.BOTH had the jalapeño sauce and there was no sour cream on either. Even better NEITHER OF THEM WERE EVEN CUT!!!The worst part of it all was my experience when I arrived to the store to tell them my entire $32 order was wrong . I asked to speak to a manager, she comes to the front, asks what was wrong, I told her and her ONLY words spoken to me were her justifying why the 3 soft tacos weren’t supreme. That the printer malfunctioned and it didn’t say supreme. No “I’m sorry”, no “I hate this happened”…nothing.They remade my order, I was handed my bag without a word being said to me and I left.My order was STILL WRONG!!!I own 2 restaurants which is why I even take the time to write this. If this situation happened at one of my restaurants I would be beyond appalled and the entire team would be spoken to. I hope this matter is taken seriously because customer service is #1 in my book and should be for all restaurants.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla, Soft Taco, Doritos Cheesy Gordita Crunch
15 bucks for 3 cheese quesadillas! I can buy 2 pizzas for that at Little Caesars!
Atmosphere: 3
Food: 3
Service: 3
Dining room floor and tables dirty @ 11:30am. Mexican Pizza crust taste like old oil. Women's bathroom filthy. I will never go back .
Atmosphere: 1
Food: 1
Service: 3
If yall don’t actually start closing when yall supposed to like why called closed at 130
Definitely an older Taco Bell they need to get up to speed and have it redone. My food was good as usual but the lobby needed to be swept and most of the tables were dirty nobody was really inside drive-thru is busy though I thought two of the workers come from outside and didn't wash their
Atmosphere: 2
Food: 5
Service: 4
Updating my review, been back a few times lately and the service has been a little faster and the staff are
Atmosphere: 4
Food: 5
Service: 4
No customer service doesn't acknowledge when you walk in. No
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Quesadilla, Taco Supreme
Cashier got my order wrong twice, but they apologized and corrected the errors.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burrito Supreme
Congratulations Taco Bell on bring voted number 1 healthiest fast food chain....!!! Who knew the horse meat was actually good for you???
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely garbage I got 4 burrito supremes and I thought they would have more then beans and sour cream like wth yall smokin ?¿?
Atmosphere: 1
Food: 1
Service: 1
This is the worst TB I've ever been to, and unfortunately it's the closest to our house. There's always something wrong with my order, and the food is horrible compared to other locations. I feel bad for the employees, they always seem like they hate their jobs. I just moved from Seattle, and the employees there were always so happy and friendly. Please increase the employees' wages and give them what they deserve and need to survive in this economy. I can almost guarantee they'll want to make their food a 10/10.
Atmosphere: 3
Food: 1
Service: 2
Well first i'd like to say that my tacos and my husbands were soggy and not crunchy at all !! Second im missing food that i ordered and i called to say something and i can barely hear that guy that answered and i asked if i could come in tomorrow 1-25-2024 to get what i was missing and he just ignored me and it sounded as if he laid the phone down when i kept asking if he was on the phone !! The restaurant floor was sticky and dirty , service is just horrible at this location !! Drivethru is given more attention than someone placing an order at the counter so then that person has to wait 10-20 min to order and get their food !!! I am pissed that i didn't get my complete order and food was disgusting !!! Sad thing is management wont do anything to fix this !!!!!!! To much gabbing and not enough paying attention to an order , offensive language around customers as well . So what are you going to do to fix these issues ??? Is there a corporate number ?? Not a hard taco more like soggy !!! And for spending 30 dollars on food for this and didn't even get all my food is ridiculous . You call this a cheese rollup ??? Seriously !!! How do u mess up a cheese rollup ??? This store needs new employees and better management because for what a customer pays and this is how you do a person !!! ?? instead of where's the beef i shall say where's the cheese !!!
Atmosphere: 1
Food: 1
Service: 1
Mexican pizza the shells were taste bad due to fried in old oil.
Food: 2
Service: 3
It's taco bell what can one expect...
Atmosphere: 2
Food: 2
Service: 3