Today’s visit was incredibly disappointing. We waited nearly 30 minutes just to be seated, and then another 2 hours before our food finally arrived. Our waitress only came by three times—once to take our food/drink order, to bring the drinks, and once to drop off the food. We asked for the bread to be refilled since my youngest only eats that, but we only received one basket during the entire 3-hour visit. No drink refills were ever offered as our waitress just disappeared. We had to flag down another waitress just to get boxes for our leftovers.
We ordered three steaks, all medium, but they came out well-done and COLD. We later found out, by another waitress we flagged down that they’ve been pre-cooking steaks and reheating them before serving, which explains the poor quality. We spoke with the manager, and while she did apply a small discount, it didn’t come close to making up for the experience.
cleveland David
I always enjoy the food and the choices are many. From the time I enter to the time I Leesville the employees pleasant and caring.
Atmosphere: 4
Food: 4
Service: 4
K C
Steaks were supposed to be MR one was rare and one was MW...part if order was missed and had to wait 15 more minutes for it to arrive at the table, not a very good Texas Roadhouse experience this time around
Atmosphere: 3
Food: 2
Service: 4
Fazel Chatha
Food was great. Service was below par. Hostess gave bad first impression said 10-25 mins came in after 30 asking and somehow said idk why I didn’t get a text. Wife had code on phone for free app, the server preceded to take her phone back to the register. The vibes were off to put it simply.
Atmosphere: 2
Food: 5
Service: 2
Roland Moore
The worst service ever. The waitress didn't have personality. She didn't smile or nothing. We literally had to ask for everything..
Atmosphere: 3
Food: 1
Service: 1
Alexis Cervantes
The food was 3/5. I love Texas, but this time the food wasn't like other times and the service took a little longer than usual. However, it was Sunday, so there were quite a few people. Other than that, everything was good.
Atmosphere: 4
Food: 3
Service: 3
Ahmed Al-Kanaan
The food is Cold and the steak is not as what we want and took ever to get it ..
Atmosphere: 3
Food: 1
Service: 2
cindy g
This was one of the worst visit we have ever had at any restaurant. When we were seated we were offered drinks without being informed that all the drinks were basically out. Then we placed food orders. Almost 1 hour later our food came out luke warm-cold. We mentioned it to the waitress and she just asked well what do you want. She had 2 of the meals that were cold remade. Not once did we receive refills even with asking. If this was our first experience there we would definitely not be returning.
Atmosphere: 3
Food: 1
Service: 1
Roger Brittingham
This is our regular Texas Roadhouse location. We only had to wait after arriving at 8:15 p.m. The decor is great. Our server was a new hire. She was hopefully at the beginning of her training. She was a slow learner. My wife had a steak. She ordered medium. The steak was medium-rare upon first delivery. It was sent back. The same steak she had originally cut in half came back. It had been charred on the outside, but was still medium-rare. She cut the outer edges and ate them. No-refills, until we asked after paying. Be better, or we will go to Greensboro.
Atmosphere: 5
Food: 3
Service: 2
Jayy Davis
We have been sat for over an hour and our food still isn’t brought out I loved the server but damnnnn I don’t even want the food anymore
Too many folks waiting for tables , but there was tables that was open and not being used during a popular time , makes no sense
Atmosphere: 3
Food: 4
Service: 2
Kaelie Hinesley
my mother went here tonight. her name was never out on the wait list. they never took her number to text her about a table, after an hour which was over the quoted time that the wait was supposed to be. they came back and asked about their table. they said they texted them, they never got a text. they got sat and ordered beers and food. they received the beers and a side salad. after 45/50 minutes no server has been back to check in, let her know what’s going on, nothing at all. on top of that the silverware they received was disgusting. they are very disappointed in the experience they had tonight. do not plan on being back soon.
Atmosphere: 1
Food: 1
Service: 1
Tennis Pro
We LOVE the food at Texas Roadhouse...BUT, we can't seem to get past the poor management at Brian Jordan Place.
I got the promotional email for to-go family packs last week. I filled out the order and it went through. But no confirmation email. Surely it will come.
I called yesterday. Finally got a manager on the phone to check. She put me on hold and never came back.
Showed up today for my scheduled 5:00 pm pickup. I found a line of unhappy people waiting. Everybody waiting. Waiting....waiting...waiting. So far the fastest customers have had to wait only 45 minutes past their pickup time. They're lucky to get out only 45 minutes late. Waiting....waiting....waiting.
Atmosphere: 4
Food: 5
Service: 1
William Waddell
Waited in a huge line for a pickup that was scheduled 30 minutes prior. Bad management of the pickups
Service: 1
Shannon Styer
Always good just wish service was a little quicker.
Today’s visit was incredibly disappointing. We waited nearly 30 minutes just to be seated, and then another 2 hours before our food finally arrived. Our waitress only came by three times—once to take our food/drink order, to bring the drinks, and once to drop off the food. We asked for the bread to be refilled since my youngest only eats that, but we only received one basket during the entire 3-hour visit. No drink refills were ever offered as our waitress just disappeared. We had to flag down another waitress just to get boxes for our leftovers. We ordered three steaks, all medium, but they came out well-done and COLD. We later found out, by another waitress we flagged down that they’ve been pre-cooking steaks and reheating them before serving, which explains the poor quality. We spoke with the manager, and while she did apply a small discount, it didn’t come close to making up for the experience.
I always enjoy the food and the choices are many. From the time I enter to the time I Leesville the employees pleasant and caring.
Atmosphere: 4
Food: 4
Service: 4
Steaks were supposed to be MR one was rare and one was MW...part if order was missed and had to wait 15 more minutes for it to arrive at the table, not a very good Texas Roadhouse experience this time around
Atmosphere: 3
Food: 2
Service: 4
Food was great. Service was below par. Hostess gave bad first impression said 10-25 mins came in after 30 asking and somehow said idk why I didn’t get a text. Wife had code on phone for free app, the server preceded to take her phone back to the register. The vibes were off to put it simply.
Atmosphere: 2
Food: 5
Service: 2
The worst service ever. The waitress didn't have personality. She didn't smile or nothing. We literally had to ask for everything..
Atmosphere: 3
Food: 1
Service: 1
The food was 3/5. I love Texas, but this time the food wasn't like other times and the service took a little longer than usual. However, it was Sunday, so there were quite a few people. Other than that, everything was good.
Atmosphere: 4
Food: 3
Service: 3
The food is Cold and the steak is not as what we want and took ever to get it ..
Atmosphere: 3
Food: 1
Service: 2
This was one of the worst visit we have ever had at any restaurant. When we were seated we were offered drinks without being informed that all the drinks were basically out. Then we placed food orders. Almost 1 hour later our food came out luke warm-cold. We mentioned it to the waitress and she just asked well what do you want. She had 2 of the meals that were cold remade. Not once did we receive refills even with asking. If this was our first experience there we would definitely not be returning.
Atmosphere: 3
Food: 1
Service: 1
This is our regular Texas Roadhouse location. We only had to wait after arriving at 8:15 p.m. The decor is great. Our server was a new hire. She was hopefully at the beginning of her training. She was a slow learner. My wife had a steak. She ordered medium. The steak was medium-rare upon first delivery. It was sent back. The same steak she had originally cut in half came back. It had been charred on the outside, but was still medium-rare. She cut the outer edges and ate them. No-refills, until we asked after paying. Be better, or we will go to Greensboro.
Atmosphere: 5
Food: 3
Service: 2
We have been sat for over an hour and our food still isn’t brought out
I loved the server but damnnnn I don’t even want the food anymore
Atmosphere: 5
Service: 3
Restaurantji Recommends
Too many folks waiting for tables , but there was tables that was open and not being used during a popular time , makes no sense
Atmosphere: 3
Food: 4
Service: 2
my mother went here tonight. her name was never out on the wait list. they never took her number to text her about a table, after an hour which was over the quoted time that the wait was supposed to be. they came back and asked about their table. they said they texted them, they never got a text. they got sat and ordered beers and food. they received the beers and a side salad. after 45/50 minutes no server has been back to check in, let her know what’s going on, nothing at all. on top of that the silverware they received was disgusting. they are very disappointed in the experience they had tonight. do not plan on being back soon.
Atmosphere: 1
Food: 1
Service: 1
We LOVE the food at Texas Roadhouse...BUT, we can't seem to get past the poor management at Brian Jordan Place.
I got the promotional email for to-go family packs last week. I filled out the order and it went through. But no confirmation email. Surely it will come.
I called yesterday. Finally got a manager on the phone to check. She put me on hold and never came back.
Showed up today for my scheduled 5:00 pm pickup. I found a line of unhappy people waiting. Everybody waiting. Waiting....waiting...waiting. So far the fastest customers have had to wait only 45 minutes past their pickup time. They're lucky to get out only 45 minutes late. Waiting....waiting....waiting.
Atmosphere: 4
Food: 5
Service: 1
Waited in a huge line for a pickup that was scheduled 30 minutes prior. Bad management of the pickups
Service: 1
Always good just wish service was a little quicker.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Cactus Blossom, Baked Potato
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