Been waiting almost 20 minutes. When I ordered there were less than 10 people in the store ( they were already eating) and next to no cars in the drive thru. I got an incorrect order. Your employees take their break at the counter (where people order) while they eat drink and socialize. Brush up on customer service skills with these young people because it’s beyond POOR!
Atmosphere: 1
Food: 2
Service: 1
Emily Y
Just really disappointed. The burger was cold, cheese not melted, bacon barely cooked, and it’s just thrown together so messily it’s like no one even cared. Fast food costs too much nowadays for employees to give you your order like this
Food: 2
Jesus Villagomez
Smh . Had me waiting in drive through line , while they kept taking the other drive through orders
Service: 1
T Tolbert
Great service! Good food! I will definitely be back with my family. Thanks!! 😊
Atmosphere: 5
Food: 5
Service: 5
Traci Jones
Burgers are not good at all!! Food was cold, not even warm after 20 minute wait to get to the window. Service was extremely slow, first and last time eating there. High Point should have save that spot and kept the BB&T ATM machine right there!!
Food: 1
Service: 1
Kelly Brown
Waited almost 30 minutes for food. A simple order of fries and a burger. Unorganized and slow. Food was cold by the time I finally received it.
Atmosphere: 1
Food: 1
Service: 1
Heather Lundy
I set in front of speaker for 20 mins line not moving. This place sucks not to mention the two other times I have tried to eat there. Can’t get your food right.
Atmosphere: 1
Food: 1
Service: 1
ronda moore
CURRENTLY IN THE DRIVE-THRU‼️
I’ve been sitting in the Whataburger drive-through for over 10 minutes with no greeting and no acknowledgment. They have two drive-through lanes, but the employee only serviced one while the other line piled up. When someone finally took my order, the attitude was unnecessary and unprofessional.
If the staff doesn’t want to deal with the consistent flow of traffic, they shouldn’t be working in customer service. The service here was slow, disorganized, and disappointing from start to finish.
Atmosphere: 1
Food: 3
Service: 1
rusty shackelford
The slowest thing in fast food that I've ever experienced. They were kind enough to bring my food out as soon as it was ready but I was still trapped in the Drive-Thru line for 25 minutes because the car is in front of me weren't moving and the cars behind me were trapped behind me et cetera et cetera. They've only been open for about a month so I'm hoping it's just needing more practice to compete with the seven or eight other options I have in the area because the food really is decent
Atmosphere: 3
Food: 4
Service: 2
Trenease Graves
The burger's fire! Whataburger's got a classic cheeseburger that's hard to beat. Juicy patty, melty cheese, and all the fixins' on a toasted bun. One to wish they would change is to use red onions instead of the chopped white onions! Red onions are a game changer!
Everything was beyond my expectations. Great staff. Great management.
Atmosphere: 5
Food: 5
Service: 5
Robbie Dale Carter
First off, the self ordering kiosk was very glitchy and delayed. Then I waited 30+ minutes for 1 burger and fries, I got the burger only at first and asked where are my fries then those took another 10 minutes, I also couldn’t ever get the attention of the one and only person working the front counter at the time to get my drink cup. While waiting for my food, a series of at least 4 people came asking about their milk shakes, which I had also ordered one, that’s when they revealed they were out of milk shake mix but the back never told the front line person. Then the person running the counter went to the back to get a manager out of the office and they never came, then the manager who was working on the wrap station finally hopped in with the frontline person to help her and to do refunds on milk shakes, while I was waiting on that multiple people came in tried ordering and ended up just leaving. Once I finally got my refund, I finally got my drink cup after multiple times of asking. Then I discovered my burger was lukewarm and fries were cold.
Atmosphere: 1
Food: 2
Service: 1
Emmet Pittman
Cold tasteless burger cold fries waited 30 min in line
Atmosphere: 3
Food: 2
Service: 3
Jaida Harris
Good establishment fast workers
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Howard
A good burger, but nowhere as good as 5 guys. Had to go inside because drive through was so narrow. Ordered food and drinks then there were no straws and only unsweet tea at fountain drink self service area. Our waitress was awesome though so we were happy overall!
Been waiting almost 20 minutes. When I ordered there were less than 10 people in the store ( they were already eating) and next to no cars in the drive thru. I got an incorrect order. Your employees take their break at the counter (where people order) while they eat drink and socialize. Brush up on customer service skills with these young people because it’s beyond POOR!
Atmosphere: 1
Food: 2
Service: 1
Just really disappointed. The burger was cold, cheese not melted, bacon barely cooked, and it’s just thrown together so messily it’s like no one even cared. Fast food costs too much nowadays for employees to give you your order like this
Food: 2
Smh . Had me waiting in drive through line , while they kept taking the other drive through orders
Service: 1
Great service! Good food! I will definitely be back with my family. Thanks!! 😊
Atmosphere: 5
Food: 5
Service: 5
Burgers are not good at all!! Food was cold, not even warm after 20 minute wait to get to the window. Service was extremely slow, first and last time eating there. High Point should have save that spot and kept the BB&T ATM machine right there!!
Food: 1
Service: 1
Waited almost 30 minutes for food. A simple order of fries and a burger. Unorganized and slow. Food was cold by the time I finally received it.
Atmosphere: 1
Food: 1
Service: 1
I set in front of speaker for 20 mins line not moving. This place sucks not to mention the two other times I have tried to eat there. Can’t get your food right.
Atmosphere: 1
Food: 1
Service: 1
CURRENTLY IN THE DRIVE-THRU‼️
I’ve been sitting in the Whataburger drive-through for over 10 minutes with no greeting and no acknowledgment. They have two drive-through lanes, but the employee only serviced one while the other line piled up. When someone finally took my order, the attitude was unnecessary and unprofessional.
If the staff doesn’t want to deal with the consistent flow of traffic, they shouldn’t be working in customer service. The service here was slow, disorganized, and disappointing from start to finish.
Atmosphere: 1
Food: 3
Service: 1
The slowest thing in fast food that I've ever experienced. They were kind enough to bring my food out as soon as it was ready but I was still trapped in the Drive-Thru line for 25 minutes because the car is in front of me weren't moving and the cars behind me were trapped behind me et cetera et cetera. They've only been open for about a month so I'm hoping it's just needing more practice to compete with the seven or eight other options I have in the area because the food really is decent
Atmosphere: 3
Food: 4
Service: 2
The burger's fire! Whataburger's got a classic cheeseburger that's hard to beat. Juicy patty, melty cheese, and all the fixins' on a toasted bun. One to wish they would change is to use red onions instead of the chopped white onions! Red onions are a game changer!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything was beyond my expectations. Great staff. Great management.
Atmosphere: 5
Food: 5
Service: 5
First off, the self ordering kiosk was very glitchy and delayed. Then I waited 30+ minutes for 1 burger and fries, I got the burger only at first and asked where are my fries then those took another 10 minutes, I also couldn’t ever get the attention of the one and only person working the front counter at the time to get my drink cup. While waiting for my food, a series of at least 4 people came asking about their milk shakes, which I had also ordered one, that’s when they revealed they were out of milk shake mix but the back never told the front line person. Then the person running the counter went to the back to get a manager out of the office and they never came, then the manager who was working on the wrap station finally hopped in with the frontline person to help her and to do refunds on milk shakes, while I was waiting on that multiple people came in tried ordering and ended up just leaving. Once I finally got my refund, I finally got my drink cup after multiple times of asking. Then I discovered my burger was lukewarm and fries were cold.
Atmosphere: 1
Food: 2
Service: 1
Cold tasteless burger cold fries waited 30 min in line
Atmosphere: 3
Food: 2
Service: 3
Good establishment fast workers
Atmosphere: 5
Food: 5
Service: 5
A good burger, but nowhere as good as 5 guys.
Had to go inside because drive through was so narrow.
Ordered food and drinks then there were no straws and only unsweet tea at fountain drink self service area.
Our waitress was awesome though so we were happy overall!
Atmosphere: 2
Food: 3
Service: 4
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