Line was so long and slow today. Got to the window and 5 employees all standing around watching a video on a persons phone. Time to put the phones away while your working..š
Judy R. Jetton
Friendly staff with consistent and efficient service. I always feel welcome as well! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Matthew Carlin
This morning I basically threw $10 in the trashānot one drink, but twoāat Starbucks locations in Cary and Holly Springs. Both times, my shaken espresso was just a cup of milk.
Iāve been coming to these locations for years, and the staff is always friendly, but the drink quality has become frustratingly inconsistentāespecially for a local college student paying high prices. More and more often, I end up forcing down a drink thatās not made right, or just throwing it away. I hate asking for remakes because I work in the service industry and know it can be irritating, but I shouldnāt have to choose between wasting my money or risking negative relations with staff.
A properly made shaken espresso has a clear visual contrast between the espresso and milk. What I received looked like a bubbly glass of milkāsomething that should be obvious before itās handed to a customer. If a drink doesnāt look like what itās supposed toāwhether thatās color, layering, or proportionsāitās a strong sign it also wonāt taste right. Thatās exactly the kind of quality check that should happen before it ever leaves the counter.
Whether itās lack of training, being too busy, or not caring, none of those are acceptable excuses. Mistakes happen, but they should be caught and corrected before the drink reaches the customer. Over the past few years, Iāve probably thrown away close to $100 in drinks, and thatās simply not okay.
Atmosphere: 4
Food: 1
Service: 4
Emma Wright
Drinks were made well and tasted good. Service was quick and friendly. The atmosphere was calm, tranquil, and clean. I like the location. ā
Atmosphere: 5
Food: 5
Service: 4
EMS Life
Great customer service and food and drinks when I have been here before.
Atmosphere: 5
Food: 5
Service: 5
D L
Great location
Atmosphere: 5
Food: 5
Service: 5
Christa S
The food drinks here are made okay. Iāve been going here for 6 years since I live across the street. I only order mobile, I can only imagine the service that people who eat in get š¤£š¤£ So I walk in to just pick up my order and the sun hits my face and immediately this skinny, black, curly haired girl with her nails done is giving me a dirty look. I have cerebral palsy so instantly Iām shy and say thank you for the drink, pick it up and turn around. I look back while Iām opening the door and this girl is mocking I guess the face I made when I walked in, making funny faces with her coworker and then look at me and laugh then get shocked Im watching them. Just really hurt my feelings. Itās a shame because I know 2 of my coworkers have stopped going to this Starbucks because of similar issues. And now I will not be going back either.. sucks
Atmosphere: 1
Food: 3
Service: 1
Neelam Khanna
I love Starbucks. Iām mocha fan and my husband loves mocha cookie crumble frappe.
Atmosphere: 5
Food: 5
Service: 5
Shells
Great drive thru experience! Very knowledgeable cashier!ššā¤ļø
Atmosphere: 5
Food: 5
Service: 5
Bob Warren
I used to like coming here but for some reason the inside of the place has dramatically shrunk since last year, leaving only a few tables. So unless youāre the type of person who enjoys your coffee standing up, or sharing a table with a complete stranger, youāll want to find someplace else.
Worst Starbucks Iāve been to. Consistently very slow. New design is terrible.
Jacqueline Person
This is my go to Starbucks - my coworkers and I order from here multiple times a week and it is also my local one on the weekends. Usually the drinks are great and service is fine. However, on this past Sunday my family and I had a terrible experience.
I ordered 4 drinks and 2 food items. Two of the drinks were identical - an iced triple shot with cherry cold foam and mocha drizzle. 3 of the drinks and the food were placed together. One of the cold foam drinks was off on its own back by the baristas. It also had maybe a centimeter of cold foam on it and the grande cup was half full. The other cold foam drink (identical order) had a 2 inch cold foam and a full cup. When asked about the difference we were told they could not add more to the sad drink and the one that looked good was made in error but they gave us it anyways. I have never not had enough foam in my drink or been told there was nothing Starbucks can do. This employee rolled her eyes multiple times and basically refused to help or make the situation right. Finally another employee came over and just said fine give them more cold foam. I know Iām paying a lot of my drinks so I wonāt complain about the cost but for the cost the ingredients should not be skimpy! Just upsetting and makes me rethink ordering from here.
Atmosphere: 5
Food: 4
Service: 1
Byron White
I am not a fan of writing bad reviews, but I have called this store previously to verbally express my concerns, to no avail. The food and beverages are almost always timely and fit the mold for a āgood establishment ā. However, today was my second time being treated unkindly in this particular store. The first was at the window, to which the representative did not even deliver a proper greeting- rather, they said nothing other than have a good day. To which I then said I was missing a part of my order. They again said nothing to me but looked at the nearest colleague to retrieve the remainder and didnāt say anything after handing me the rest of the order. This was the first time, before the remodel.
The second was today. I always order online in hopes that the items will be ready when I arrive. My order was ready but they have stopped placing sleeves on hot coffee but they are located close to the pickup counter facing the baristas. Not so much that I would have to uncomfortably reach but enough to be out of the way. I have retrieved one before from this location, but today I was told that I have to ask for one. I will say the representatives words were professional, but their attitude and delivery were extremely disrespectful. Almost as if customer service was not the business they were in and I donāt think I stand alone by saying true customer service is the experience-not just what Iām consuming/purchasing. Both experiences left me feeling as if I did something wrong-but I was kind, and considerate in both instances. I laughed and smiled today and said thank you to this individual for their wonderful attitude on this Good Friday. Their response, āit is a Fridayā. I refused to allow their attitude to dictate mine, and I will say this holds true in both instances. There is no debate about Starbucks prices, but I am paying 6$ for a cup of coffee, to be greeted by someone who may have been having a bad day and decided they needed to share that with me. Nevertheless, it is customer service-and the expectation is kindness even when explaining a NEW rule to an unknowing customer. Everyone has a bad day every now and again, and maybe I just caught these particular people on those days, as I do frequent Starbucks- and 2 out of 200 isnāt that bad. I guess I just donāt think I should ever have to share in someone elseās bad day when they sign up to work in customer service. Is that unreasonable? Maybe Starbucks should put the sleeves back out for the customers before someone burns their fingersšÆ. Or maybe simply remind ALL of Starbucks personnel of the duty they have as customer service representatives. Itās not their job to make my day better, but it is definitely their responsibility to not make it worse.
āTo inspire and nurture the human spirit ā one person, one cup and one neighborhood at a timeā- these interactions were the exact opposite of this mission statement.
Atmosphere: 2
Food: 4
Service: 2
Rahmy Tawfik
Ordered a venti with light ice, this is what I got, 2/3 full (if even) and still mostly ice...
Line was so long and slow today. Got to the window and 5 employees all standing around watching a video on a persons phone. Time to put the phones away while your working..š
Friendly staff with consistent and efficient service. I always feel welcome as well!
Thanks!
Atmosphere: 5
Food: 5
Service: 5
This morning I basically threw $10 in the trashānot one drink, but twoāat Starbucks locations in Cary and Holly Springs. Both times, my shaken espresso was just a cup of milk.
Iāve been coming to these locations for years, and the staff is always friendly, but the drink quality has become frustratingly inconsistentāespecially for a local college student paying high prices. More and more often, I end up forcing down a drink thatās not made right, or just throwing it away. I hate asking for remakes because I work in the service industry and know it can be irritating, but I shouldnāt have to choose between wasting my money or risking negative relations with staff.
A properly made shaken espresso has a clear visual contrast between the espresso and milk. What I received looked like a bubbly glass of milkāsomething that should be obvious before itās handed to a customer. If a drink doesnāt look like what itās supposed toāwhether thatās color, layering, or proportionsāitās a strong sign it also wonāt taste right. Thatās exactly the kind of quality check that should happen before it ever leaves the counter.
Whether itās lack of training, being too busy, or not caring, none of those are acceptable excuses. Mistakes happen, but they should be caught and corrected before the drink reaches the customer. Over the past few years, Iāve probably thrown away close to $100 in drinks, and thatās simply not okay.
Atmosphere: 4
Food: 1
Service: 4
Drinks were made well and tasted good. Service was quick and friendly. The atmosphere was calm, tranquil, and clean. I like the location. ā
Atmosphere: 5
Food: 5
Service: 4
Great customer service and food and drinks when I have been here before.
Atmosphere: 5
Food: 5
Service: 5
Great location
Atmosphere: 5
Food: 5
Service: 5
The food drinks here are made okay. Iāve been going here for 6 years since I live across the street. I only order mobile, I can only imagine the service that people who eat in get š¤£š¤£ So I walk in to just pick up my order and the sun hits my face and immediately this skinny, black, curly haired girl with her nails done is giving me a dirty look. I have cerebral palsy so instantly Iām shy and say thank you for the drink, pick it up and turn around. I look back while Iām opening the door and this girl is mocking I guess the face I made when I walked in, making funny faces with her coworker and then look at me and laugh then get shocked Im watching them. Just really hurt my feelings. Itās a shame because I know 2 of my coworkers have stopped going to this Starbucks because of similar issues. And now I will not be going back either.. sucks
Atmosphere: 1
Food: 3
Service: 1
I love Starbucks. Iām mocha fan and my husband loves mocha cookie crumble frappe.
Atmosphere: 5
Food: 5
Service: 5
Great drive thru experience! Very knowledgeable cashier!ššā¤ļø
Atmosphere: 5
Food: 5
Service: 5
I used to like coming here but for some reason the inside of the place has dramatically shrunk since last year, leaving only a few tables. So unless youāre the type of person who enjoys your coffee standing up, or sharing a table with a complete stranger, youāll want to find someplace else.
Restaurantji Recommends
Superb.
Atmosphere: 4
Food: 5
Service: 5
Worst Starbucks Iāve been to. Consistently very slow. New design is terrible.
This is my go to Starbucks - my coworkers and I order from here multiple times a week and it is also my local one on the weekends. Usually the drinks are great and service is fine. However, on this past Sunday my family and I had a terrible experience.
I ordered 4 drinks and 2 food items. Two of the drinks were identical - an iced triple shot with cherry cold foam and mocha drizzle. 3 of the drinks and the food were placed together. One of the cold foam drinks was off on its own back by the baristas. It also had maybe a centimeter of cold foam on it and the grande cup was half full. The other cold foam drink (identical order) had a 2 inch cold foam and a full cup. When asked about the difference we were told they could not add more to the sad drink and the one that looked good was made in error but they gave us it anyways. I have never not had enough foam in my drink or been told there was nothing Starbucks can do. This employee rolled her eyes multiple times and basically refused to help or make the situation right. Finally another employee came over and just said fine give them more cold foam. I know Iām paying a lot of my drinks so I wonāt complain about the cost but for the cost the ingredients should not be skimpy! Just upsetting and makes me rethink ordering from here.
Atmosphere: 5
Food: 4
Service: 1
I am not a fan of writing bad reviews, but I have called this store previously to verbally express my concerns, to no avail.
The food and beverages are almost always timely and fit the mold for a āgood establishment ā. However, today was my second time being treated unkindly in this particular store. The first was at the window, to which the representative did not even deliver a proper greeting- rather, they said nothing other than have a good day. To which I then said I was missing a part of my order. They again said nothing to me but looked at the nearest colleague to retrieve the remainder and didnāt say anything after handing me the rest of the order.
This was the first time, before the remodel.
The second was today. I always order online in hopes that the items will be ready when I arrive. My order was ready but they have stopped placing sleeves on hot coffee but they are located close to the pickup counter facing the baristas. Not so much that I would have to uncomfortably reach but enough to be out of the way. I have retrieved one before from this location, but today I was told that I have to ask for one.
I will say the representatives words were professional, but their attitude and delivery were extremely disrespectful. Almost as if customer service was not the business they were in and I donāt think I stand alone by saying true customer service is the experience-not just what Iām consuming/purchasing.
Both experiences left me feeling as if I did something wrong-but I was kind, and considerate in both instances. I laughed and smiled today and said thank you to this individual for their wonderful attitude on this Good Friday. Their response, āit is a Fridayā. I refused to allow their attitude to dictate mine, and I will say this holds true in both instances.
There is no debate about Starbucks prices, but I am paying 6$ for a cup of coffee, to be greeted by someone who may have been having a bad day and decided they needed to share that with me. Nevertheless, it is customer service-and the expectation is kindness even when explaining a NEW rule to an unknowing customer.
Everyone has a bad day every now and again, and maybe I just caught these particular people on those days, as I do frequent Starbucks- and 2 out of 200 isnāt that bad.
I guess I just donāt think I should ever have to share in someone elseās bad day when they sign up to work in customer service. Is that unreasonable? Maybe Starbucks should put the sleeves back out for the customers before someone burns their fingersšÆ. Or maybe simply remind ALL of Starbucks personnel of the duty they have as customer service representatives. Itās not their job to make my day better, but it is definitely their responsibility to not make it worse.
āTo inspire and nurture the human spirit ā one person, one cup and one neighborhood at a timeā- these interactions were the exact opposite of this mission statement.
Atmosphere: 2
Food: 4
Service: 2
Ordered a venti with light ice, this is what I got, 2/3 full (if even) and still mostly ice...
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