Papa Johns Pizza
16235 Statesville Rd, Huntersville
(704) 896-7272
Recent Reviews
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This place is demolished. It no longer exists!
Permanently closed!!
Atmosphere: 1
Food: 1
Service: 1
Place is permanently closed :(
All signage is off the building. The street sign is gone too. Not sure if this is temporary or permanent. When the number is called, it says this location is closed. In the app, it says it is temporality closed.
Store is closed do not order from
This has to be the worst Papa John’s EVER. Their pizzas are sporadically EXTREMELY LATE with no notice. Then tonight I ordered pizza for my kids, waited the 50 min it said to expect for delivery time, and did the “Papa Tracker” to see if it was close. It said “YOUR ORDER HAS BEEN CANCELLED.” Seriously??? What if I had left my kids alone with a babysitter?? You just cancel the order with no notice after I have been waiting almost an hour?? Our family is officially DONE with Papa John’s after being loyal to that chain for 15 years, and I’ll be sure to tell all of our friends not to order from here if they expect to actually receive food to feed their family. This place doesn’t deserve to be in business with all of their repeated mistakes.
Atmosphere: 1
Food: 1
Service: 1
Hey uhhh….this location closed I’m pretty sure so…
Atmosphere: 1
Food: 5
Service: 1
I endured an exasperating wait of over 2 hours and 10 minutes today, despite being initially told it would only take 45 minutes. I arrived at the store 45 minutes post-ordering, anticipating some delay due to the usual evening rush. However, the situation escalated as I faced an additional 45-minute wait in the store, during which no staff member could provide a clear update on my order's status. My tracker frustratingly remained stuck on 'making' even 1.5 hours after placing the order.Fed up, I requested a cancellation, but was met with a chaotic scene. Staff members aimlessly wandered in and out, vaguely assuring me they would 'take care' of it. After persistently asking for 30 minutes, a staff member finally asked me to jot down my name and order on a piece of paper that seemed to be carelessly tossed among other items. Exasperated, I left the premises, not before capturing a few photographs of the disarray.During my agonizing 2+ hour wait, I observed numerous DoorDash orders being promptly fulfilled, some placed mere moments before. This blatant disregard for customers like myself, who had been waiting for 2 to 3 hours since ordering online, is utterly unacceptable. The store's refusal to cancel my order added insult to injury, resulting in a loss of over $25 and a total wait time of 2.5 hours. It's imperative for corporate to investigate this store's practices, particularly their apparent prioritization of larger orders while blatantly neglecting smaller ones.
Atmosphere: 1
Food: 1
Service: 1
Not sure it's worth it. My order was supposed to be ready at 6. At 6:15 it hadn't even gone in the oven. Other places give it to you free if it's late.
Atmosphere: 3
Food: 3
Service: 3
The pizza is not good. I ordered wings and had all drumsticks.The delivery driver was very nice!!
Food: 1
Restaurantji Recommends
Bad customer service. They delivered the pizza to the wrong house and hung up on me when I told them I had found the food at my neighbors house; they did not apologize for the mistake.
Atmosphere: 1
Food: 3
Service: 1
Food was great,butt it took over 35 minutes to get.when I ordered I was the only customer in the store.
Atmosphere: 3
Food: 5
Service: 1
My Favorite Pizza Chain.
Atmosphere: 4
Food: 4
Service: 4
Yum! Heart pizza.
Food: 4
Service: 5
If the soft bigotry of low expectations is your thing then this is the pizza for you.
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