The Cheesecake Factory

Name: The Cheesecake Factory
Address: 8701 Townley Rd, Huntersville, North Carolina, 28078, US
Telephone: (980) 399-6197
Price range: $$
Rating: 3.3

$$ • American

Hours:
8701 Townley Rd, Huntersville
(980) 399-6197

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About Cheesecake Factory

The Cheesecake Factory offers good food and friendly service, with some standout items like the Godiva Chocolate Cheesecake. Many guests enjoy their time there, especially for the cheesecakes, which are a big hit for those with a sweet tooth. The street corn is also highly praised, and the bread is often fresh and warm. The Caesar salad is enjoyed by many, and drinks like the pineapple cherry limeade are well-liked. The atmosphere is lively yet comfortable, with a welcoming environment and attentive staff, making it a popular spot for special occasions.

Customers often find the food to be fresh and full of flavor, with large portions that satisfy. The menu has many options, so there is something for everyone. Cheesecakes remain the highlight, rich, creamy, and absolutely delicious every time. Service can be very good, with servers like Amy providing attentive and genuine care, making the dining experience memorable. Many guests appreciate helpful staff and the enjoyable desserts.

However, some dishes can still be salty or dry, and portion sizes seem to have changed. For example, shrimp scampi was sometimes dry and lacked flavor, needing extra sauce. Food quality varies, with some items like crab wantons being overcooked or undercooked, and some dishes not meeting expectations. Customer service can be inconsistent, especially when sitting outside, where noise levels are high and service might suffer, making guests feel forgotten at times. The tables are placed close together, which can add to the noise depending on nearby guests. Despite these issues, many still find the experience enjoyable and worth visiting for the friendly atmosphere, great desserts, and overall good food.