Bruster's Real Ice Cream

Service was very unfriendly and rude to me. 👎

Just went to Brusters in Indian Trail, and the experience was horrible. I am hard of hearing and have hearing aids and explained that to the young girl. I asked her to repeat herself. She expressed frustration with me and started sighing and becoming exasperated. I told her that I was coming to the window so I could hear her. She pushed another another girl to come to the window so she would not have to deal with a deaf person. I asked if the manager was there and asked the new girl to tell the manager that I expect good customer service and not someone showing frustration with those who can't hear well. The ice cream that was sent out was sloppy leaking everywhere and was liquid. This Brusters has always been a good Brusters until today. In the past I have always tipped the max amount, but not today. I am disappointed that they do not teach how to give good customer service to their employees.

Excellent!

Ordered two turtle sundaes and both had no nuts or whipped cream or hot fudge. Very disappointed. Third container of strawberry ice cream didn’t come with order!

Cashier asking for tip via drive through SMH

They don't have any of the flavors that are listed on the website 🙄 so annoying.

Atmosphere: 3

Food: 3

Service: 3

I've gone to this Bruster's location since I was a kid. Amazing ice cream spot with classic options AND plenty of dairy free and sugar free options. Highly recommend 🍦

How i come to the store to purchase a seasonal ice cream flavor and they gon tell me not today its out then i proceed to order online and it IS available. Had she said “ it’s exclusive to online orders” then i would understand. Manager get your employees they messing up yalls sales.

Food: 5

Service: 1

I go this this place, because I get chocolate ice cream and Sammy gets chocolate ice cream as well. We went there with Princeton. Princeton got vanilla ice cream. We sit on the table.

Atmosphere: 5

Food: 5

Service: 5

I think it’s crazy that it can be 100 degrees outside AND you’ve already purchased $15 of icecream and they won’t give you a cup of water. The teens working are inattentive and left people waiting at the window while they all chatted inside. Poor customer service if you ask me.

Service: 1

Nice for a small date night. Service is friendly and portions are good.

Atmosphere: 5

Food: 5

Service: 5

They stopped making the vanilla cake batter.

Food: 1

Service: 1

The late open hours is a rescue of missing childhood. Non-diary one was better than I thought!

Atmosphere: 5

Food: 4

Service: 3

The late open hours is a rescue of missing childhood. Non-diary one was better than I thought!

Atmosphere: 5

Food: 4

Service: 3

(This location has a drive-thru!)

The ice cream is good; a lot of sugar goes into it, but it’s so fluffy and fresh tasting. I asked one of the employees a while back if they knew when the White Chocolate Oreo was returning and she replied, “I don’t know, I’m new” and just stared back at me … meanwhile there were easily 5+ people inside; the correct response would have been “I’m new, but let me ask someone for you.” A learning opportunity. The staff is young, most likely a lot of first-job candidates that just need a little more guidance. Most of them are good overall and the drive thru line is quick and prompt. The labor market is unreal at the moment and staffing is not the task it was a while back, so I get it.

Their waffle cones and the dinosaur cookies from the Dino Sundae are really good, too.

Brusters has always been back/forth on tipping (a while back tipping was their form of wages), but an employee confirmed this past month that they get wages now, so the tipping is just extra. So all card payments are given a clipboard asking for a signature with a tip line on them, just a heads up.

We average $20ish for two adults and two kids. I’ve never struggled to park / never left because of a line nor wait time.

Parking: Free parking lot; it shares some parking with other places but has a majority for itself.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Dirt Sundae, Dino Sundae