Marco's Pizza
14035 E Independence Blvd, Indian Trail
(704) 288-5000
Recent Reviews
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Great place for a đ
Atmosphere: 5
Food: 5
Service: 5
I am beyond disappointed in this service. I had a pizza party box ordered and delivered to my grandma (sheâs 86 and doesnât drive). I tried canceling it multiple times and even tried calling. It wasnât working. The delivery time went from 30-40 mins to nearly an hour and a half and then when they canceled it they still charged me the $50 for the pizza box that was never delivered to my grandma. I called and they said they wouldnât refund me even though it was their lack of customer service and their app that wasnât even letting me cancel the order in time. I am beyond frustrated and never will trust having them deliver to my grandma again. I try to do something nice because she is too far for me to bring her dinner and they just keep the pizza, charge me $50 and say itâs policy. I guess itâs policy for them not to answer the phone or their app to work, then just keep the money.
Service: 1
A small miscommunication on the name however BEST PIZZA around & Manager Mikeâs CUSTOMER SERVICE is beyond belief!!! They are lucky 2 have him @ this location! Been in retail a long time & his customer service skills & overall presentation is truly TOP NOTCH!!! Great EXPERIENCE after all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All Meat Pizza
Great fresh pizza subs and wings. Great staff
Atmosphere: 5
Food: 5
Service: 5
Great for a chain
Atmosphere: 3
Food: 5
Service: 3
Very GOOOO..!! Pizza!!! ?
Will is awesome. Thank you!
Atmosphere: 5
Food: 5
Service: 5
So I went Monday for customer appreciation day and got to order as many 1-topping medium pizzas for $1.99 and let me tell you!!!
Even tho the place was packed out and there was a line/wait (however, what do you expect for unlimited 1-topping medium pizzas for basically 2 bucks?) they rocked it. My pizzas came out fresh, the staff was friendly and was very hardworking. The pizzas was on point, presentation was there and the taste, I can say is by far my favorite when it comes to a chain pizza spot. I actually went back about two days later and my pizza was out within 10 minutes pipping hot and fresh. Which was actually a lot faster than the other pizza spots that I've been to. This is my now go to spot for pizza!!
If you went Monday July 22,24 for customer appreciation day and you had to wait, please don't let that discourage you, I would suggest to try them on a normal day to get the full actual experience..
Atmosphere: 5
Food: 5
Service: 5
I placed an order online at 5:15pm for 2 medium pizzas. I was told estimated time of completion would be 5:25pm. When I arrived at 5:30pm I was asked to pay and then told to wait because my order wasnât ready, âbut would be up in 5-10 minutes.â At 5:50pm I asked for an update and was told âthere are 50 orders ahead of you so itâs going to be a whileâ. Why wasnât that shared when I was asked to pay? I then asked for a refund and it took more than 10 minutes for the clerk to figure out how to cancel my order and provide a refund. I am still not certain that I received a refund as the receipt that I was provided only showed that the order was voided. This is a terrible breakdown of customer service. I wouldnât recommend this place to anyone until they have new management. I certainly wonât be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Each pizza looks different. Some have a larger crust, some have a funny shape, and sauces are often forgotten but the deals are good. If they were more consistent Iâd go more often.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
This was one of the best pizzas ever, with prompt service and friendly staff
Every time I've ordered from here pizza has been good. One of the best in the area as far as chains go
Food is always great, and the employees are always so nice
Dietary restrictions: Pizza bowl is great for carb watchers
Atmosphere: 5
Food: 5
Service: 5
Never had a bad pizza yet. Always delicious and orders have always been correct. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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