Let me start by saying Burrito Shak is literally my favorite food and I eat here at least 4 times a week. So it makes sense that my family gets me a gift card, I have only been able to use it once. The first time was fine, the second time it declined it and I had to pay out of pocket, it was a line so after the manager who is extremely sweet tried, I just paid. Today I tried and I know I have 12.41 on the card, same manager tried and STILL declined. So again I had to pay out of pocket. Why offer gift cards if they don’t work. Just frustrating. Notice I am also the same person who raved about you guys remembering my order and the service is amazing. Just super irritating I have had to come out of pocket twice when I have a gift card. I think I’ll take a break from burrito shak
Atmosphere: 5
Food: 5
Service: 3
Ilyana Fettes
Great service, accommodating while my kiddos took their time ordering their food. Kanna, Annie and Azai were awesome!
Atmosphere: 5
Food: 5
Service: 5
Heaven Ubongen
Food is amazing , Azai helped create a great atmosphere. Overall great experience
Atmosphere: 5
Food: 5
Service: 5
Cameron Smith
We bought some burrito shak merch, Azai and the rest of the staff were very friendly. They even checked the back for extra available sizes.
Atmosphere: 5
Service: 5
urijah
great place to eat!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Ferguson
The food is always good when I come here. Annie, Azai, and the other staff were really nice.
Atmosphere: 5
Food: 5
Service: 5
Ann Ybarra
The service here is outstanding. Love this place. I eat here atleast 4 times a week. 😉 Alexandria helped me out today and was so nice and professional and bubbly fun. Love the staff.
Atmosphere: 5
Food: 5
Service: 5
Brandon Kurz
Special shoutout to Azai, Jasmine, Nehemiah (sorry if I misspelled your names) for their hard work and positive attitude. I came in during a rush on top of a crazy amount of DoorDash orders and they still created me with enthusiasm. They are beasts at multitasking eg taking orders, greeting customers, keeping the prep area clean and filled. Just some things I noticed from my food service experience.
Atmosphere: 5
Food: 5
Service: 5
Stormi Archer
Azai & Jasmine were amazing, hospitable, and lovely servers. Definitely coming back for more great food and service!
Thank you to Jasmine and Azai for making my experience amazing!!
Atmosphere: 5
Food: 5
Service: 5
Gene
Azai provided exceptional customer service today in Jacksonville. Our food was good as always and the super friendly service just made our experience better than normal. Thank you
Elias Sanchez
The wife brought to the burrito shak it was my first time but, she had been raving about the food and service. And she was right to rave-the food was awesome and the service by Azai, Jen and Jasmine was amazing. I will be back!
Atmosphere: 5
Food: 5
Service: 5
Greyson Shock
Shout out to Azai, Jas, and Dom for exceptional service!
Hunter was the best!!
Atmosphere: 5
Food: 5
Service: 5
Let me start by saying Burrito Shak is literally my favorite food and I eat here at least 4 times a week. So it makes sense that my family gets me a gift card, I have only been able to use it once. The first time was fine, the second time it declined it and I had to pay out of pocket, it was a line so after the manager who is extremely sweet tried, I just paid. Today I tried and I know I have 12.41 on the card, same manager tried and STILL declined. So again I had to pay out of pocket. Why offer gift cards if they don’t work. Just frustrating. Notice I am also the same person who raved about you guys remembering my order and the service is amazing. Just super irritating I have had to come out of pocket twice when I have a gift card. I think I’ll take a break from burrito shak
Atmosphere: 5
Food: 5
Service: 3
Great service, accommodating while my kiddos took their time ordering their food. Kanna, Annie and Azai were awesome!
Atmosphere: 5
Food: 5
Service: 5
Food is amazing , Azai helped create a great atmosphere. Overall great experience
Atmosphere: 5
Food: 5
Service: 5
We bought some burrito shak merch, Azai and the rest of the staff were very friendly. They even checked the back for extra available sizes.
Atmosphere: 5
Service: 5
great place to eat!
Atmosphere: 5
Food: 5
Service: 5
The food is always good when I come here. Annie, Azai, and the other staff were really nice.
Atmosphere: 5
Food: 5
Service: 5
The service here is outstanding. Love this place. I eat here atleast 4 times a week. 😉
Alexandria helped me out today and was so nice and professional and bubbly fun. Love the staff.
Atmosphere: 5
Food: 5
Service: 5
Special shoutout to Azai, Jasmine, Nehemiah (sorry if I misspelled your names) for their hard work and positive attitude. I came in during a rush on top of a crazy amount of DoorDash orders and they still created me with enthusiasm. They are beasts at multitasking eg taking orders, greeting customers, keeping the prep area clean and filled. Just some things I noticed from my food service experience.
Atmosphere: 5
Food: 5
Service: 5
Azai & Jasmine were amazing, hospitable, and lovely servers. Definitely coming back for more great food and service!
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Love it! Azai and Jasmine are great!!
Atmosphere: 5
Food: 5
Service: 5
Thank you to Jasmine and Azai for making my experience amazing!!
Atmosphere: 5
Food: 5
Service: 5
Azai provided exceptional customer service today in Jacksonville. Our food was good as always and the super friendly service just made our experience better than normal. Thank you
The wife brought to the burrito shak it was my first time but, she had been raving about the food and service. And she was right to rave-the food was awesome and the service by Azai, Jen and Jasmine was amazing. I will be back!
Atmosphere: 5
Food: 5
Service: 5
Shout out to Azai, Jas, and Dom for exceptional service!
Atmosphere: 5
Food: 5
Service: 5
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