Chipotle Mexican Grill

1345 Western Blvd, Jacksonville
(910) 353-2509

Recent Reviews

Sort by
Jay Quezada

To start off, the staff was absolutely rude. I was told to “speak up” with a major attitude because an employee had their AirPods in imagine telling a paying customer.

The employee further down the line was just as bad: rushed, unfriendly, and literally slung my food around. Since when is a burrito supposed to be rolled into a ball?

To top it all off, I sat down to eat and my food was completely cold and I mean COLD. This was hands down one of the worst Chipotle experiences I’ve ever had.

Whoever the general manager is at this location seriously needs to reevaluate their staff and hire people who actually want to work and treat customers with respect

Atmosphere: 1

Food: 1

Service: 1

Yvette Ramirez

I saw an employee while EATING using the pans they use to serve food to push trash down because it was too full instead of taking the trash out. Disgusting 🤢!! Beware of this place!!

Atmosphere: 1

Food: 1

Service: 1

Brittney Picklesimer

Food was cold, tables and floor were dirty there were no napkins. The trash was overflowing on the floor. Serving size of meat was very minimal and when you ask for more they charge you.

Atmosphere: 1

Food: 2

Service: 1

Angie H

Tables were dirty, food was luke warm, staff had no smiles. Not my best Chipotle experience.

Atmosphere: 3

Food: 3

Service: 3

Christopher Sanchezc

Clean, fast, and tasty food.

Atmosphere: 5

Food: 5

Service: 5

Anon Ymous

Worst Chipotle I've ever been to. Food was improperly cooked, the staff (except 1) were useless, extremely dirty tables, trash over flowing, multiple fountain drinks were empty.

Sad excuse for a Chipotle, me management needed.

Atmosphere: 1

Food: 2

Service: 1

Miranda Tidwell

The workers were extremely rude. Sighed when I asked for side of queso then threw it In the bag and slid the bag across the counter to me. It was 10:20pm and as I was paying, 3 people walked in to which another worker said “I’m not doing this tonight” loudly for everyone to hear.

Food: 4

Service: 1

Jenny Brunick Ice

I thought I ordered the fajitas & they brought me fajitas burritos. I didn't complain because it was good either way... the waiter brought me what I had ordered...

Atmosphere: 5

Food: 5

Service: 5

Diego Destugues

Typical chipotle experience. Seemed a little stingy on rice and protein. One of the smaller bowls Ive had. Probably could've just asked for more though tbh.

Atmosphere: 5

Food: 4

Service: 4

Lauren Foutz

WORST chipotle location. The workers are extremely rude and constantly messing up orders. They overcharged multiple times and I still ended up paying for what was missing. So sad that it is this terrible, do better!

Atmosphere: 1

Food: 1

Service: 1

Rob Whitney

LOVE this place!
Always friendly and food is great!

Atmosphere: 5

Food: 5

Service: 5

Antonio Frevola

Worst customer service I've experienced in awhile

Atmosphere: 2

Food: 4

Service: 1

Daniel

Always the best food!!

Janay T (Naynay)

Always fast in and out. Good food good portion

Atmosphere: 5

Food: 5

Service: 5

Bre K

Coming from Sofla, this location has got to be the best. Staff was friendly, not only to us but to each other. Food was made to perfection.

Atmosphere: 5

Food: 5

Service: 5

Loading...