Cold Stone Creamery
Building L3, Western Blvd #1250, Jacksonville
(910) 989-2653
Recent Reviews
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Had the Fallin for Latte milkshake it was made beautifully nu Kris
I've only been here twice but it's clean and really good! The servers are also really nice. If you're getting ice cream in October though, don't get the black ice cream. It's yummy! It tastes like birthday cake ice cream. HOWEVER there is so much food coloring it's bound to make sensitive stomachs upset and my poop was dyed blue for a week. 🤣
6 teens in the back with no one else in line and they all just stood there talking. No one acknowledged my existence for 3 minutes so I walked out. Will never be back. Hire actual workers
Cold stone is not good they always have a messy environment the prices change 24/7 on the same orders. If you want a cleaner place go to viva gelato they are clean, don’t scoop with there hands with people see at cold stone sometimes. Viva gelato they actually clean properly, the girls that work are super friendly and sweet I’ve had a great experience and everyone else has. Compare the reviews here to viva gelato, viva gelato has so much better reviews and offer non dairy and gluten in different flavors for the kids and Adults that are. Viva gelato is a much more non expensive as cold stone and actually can be decent humans the costumer service is absolutely amazing. COLD STONE CROSS CONTAMINATES THE ICE CREAN AND THERE IS PAPER IS THE ICE CREAM
If you guys want a place where it’s actually clean and very nice please try Viva Gelato. It’s new , very clean, and very delicious stuff! Amazing staff work there and everyone is so sweet and caring. Decent sized scoops too! They offer dairy free and gluten free. Many different flavors too and they change them out every once n awhile so you can have a variety.
Staff was friendly and able to get in and out quickly.
The worst experience i ever had in here. Them price being ridiculous. They were made the price by the employee. Everytime i were here was a different price on the same order
Cold stone is the perfect sweet treat for me! Best ice cream in town🍦🍨
Order Oreo Overload.....get a little bit of chocolate and like half an Oreo.
Julie took amazing care of us on my girls' first ever visit. I have not been to a Cold Stone in years, and it's just as delicious as I remember. Julie was quick with our orders, very personable, and it was very easy to make our selections.
I had a mix of lemon and raspberry sorbet, and my girls had the signature creations Oreo Overload, Chocolate Devotion (with silk chocolate almond milk) and Birthday remix. And now they want to come back for each of their birthdays.
Thank you!!!
Restaurantji Recommends
The service was good and so was the ice cream. I have visited twice in the past month and it need a good cleaning. Windows are dirty. Outside tables, chairs and area is is nasty. New umbrella, but table and chairs need a good scrub.
I ordered the strawberry blonde signature and it was made terribly it was runny and messy and nothing like the picture.I asked for an exchange or a refund and I was declined. I then came back again and asked for them to remake it and they declined me and told me I should put my icecream in the freezer when it was given to me already melted and disgusting. If purchasing anything here make sure you know what you want before you go because you can not get it remade exchanged or refunded… terrible customer service and business ethic.The least they could do for a eight almost ten dollar scoop of ice cream is treat their customers with more respect and at least offer to remake if their was an error or mistake on their end especially if the customer is unhappy.They literally had no alternative option which is ridiculous.
Great customer service from Conor
Cold Stone is the perfect place to grab a sweet treat! The store is always super clean, and the staff is really friendly and respectful. No matter what size you order, they give you a generous portion, which makes it totally worth it. The ice cream is rich and creamy, and there are so many mix-ins to choose from. Whether you’re in the mood for something classic or want to create your own unique flavor, you can’t go wrong. The service is fast, and even when it’s busy, the employees keep things moving smoothly. Definitely a go-to spot for amazing ice cream!
I had to make a stop for a sweet treat, so I decided to get some yummy ice cream, when I arrived I some new limited time offer of lucky charms ice cream which was very delectable, My Wiiiffeeee decided to get some mint ice cream with brownie and chocolate syrup, which on this occasion didn’t that good she think there was something off about the chocolate syrup, but over all a good experience
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