Just seeing these reviews turned me away what kind of owner answers like this takes no accountability at all I doubt they will last till the end of the year 😂
Atmosphere: 1
Service: 1
Brenda Willis
Food was good atmosphere was lacking
Atmosphere: 3
Food: 4
Service: 3
EM
Made a delivery order yesterday. Bought like 43 bucks worth of food. When it finally got here, I was excited, started sampling everything. I kid you not every single item apart from the white rice had a weird flavor that hit the tongue immediately. Like stale oil or mold or something. It even smelled weird when I went to throw it away. Stuff just didn't taste right. So I call, asking if there's something that can be done, if I can get a refund. This lady tells me I'd have to drive all of the food to the restaurant in order to get a refund. I'm disabled and don't drive, also seriously, that's crazy? It was a delivery order. Anyway I'm filing a dispute with my card issuer. I thought the bad reviews were tripping at first, or people just trying to get free food and being rude, but the food actually legitimately is awful and whatever lady is running the phone is mean and combative. I was extremely polite when I reported the issue. Zero stars if I could.
Response to owners reply- Girl why the hell would I expect you to come back and get it? Zero times ever is that part of the process. You food went down my garbage disposal. Every other restaurant out here and comprehend the process of a refund with a delivery order. Your food sucks. And the bit about the flavor being fine is just a lie cause you've got multiple reviews here telling you the same. I hung up on you because you told me I'd have to drive the food all the way back to the restaurant. Get your head checked. Go ahead and counter dispute idc my bank is great with this stuff, they will be told exactly what you did. 😠And you wouldn't even need to if you were actually making money, clearly you aren't, bc like I said your food sucks and you're mean as hell. Expecting anyone to drive food back to you after a delivery order is literally insane and not a single other restaurant out here would do that. If the food isn't satisfactory it isn't satisfactory. And yours straight up tasted unsafe to eat. Period
Atmosphere: 1
Food: 1
Service: 1
cheryl bledsoe
Girl taken order was rude and she also got my order wrong on purpose. Deliver driver did not get his tip even though I added tip when I sign the receipt. What showed in my account was not the same as receipt.This is over your attitude, not egg rolls. You were the one rude. When taken the order and complaint. You did not even let me finish my complaint when you cussed at me. I didn't use that language with you. I have been doing business with New China for over 5 yrs and this is the first time I was treated this way. So I'm sure you won't mind me taken my business some where else. All that shows in my account is my food bill.
Service: 1
Christy M
This place is disgusting. Sesame chicken tasted old the shrimp in the shrimp fried rice was hard as a rock and tasted old as well. To top it off the place smells like farts. Please do better.
Atmosphere: 1
Food: 1
Service: 1
Pete Brunovski
The food is not real good, But it is not bad, it is probably as good as you can get in Jacksonville, It's no China town, I ordered Chicken Chow Mein, and I had to ad sauce to make it taste better, once in a while it's ok.
Food: 3
Service: 3
Brayden Smith
The people were extremely rude I don't know why this place even calls itself a restaurant I was on hold for 15 minutes
Atmosphere: 1
Food: 1
Service: 1
Jamar Juniel
I was about to go here but after reading the reviews and how the owner responds I want nothing to do with this restaurant
Amy Carrell
I am actually very impressed the food was hot fresh they didn't get rude when I had a special request. This is my Chinese place even if it is across town for me it's worth it!
Atmosphere: 5
Food: 5
Service: 5
Yolanda Odoms
Walked in, place smelled horrible. Some of my food was cold . The young lady that took my order had an attitude and was very unprofessional. I used my debit card, she gave me the receipt to sign but not my card. I go next door to food lion and realized she didn’t give my card back. Nor did she make an effort to give it back. It’s all good cause I order a new debit card. Just make sure they give your debit card back! Would not recommend!
The food delivery company demonstrated a lack of professionalism when they refused to deliver my order, citing distance despite being only 16 minutes away.
Update: The owner's reply was disappointing. As a company that offers delivery services, it is imperative to uphold that commitment. It is reasonable to assume that your organization charges a delivery fee as well. The person who answered the phone did not express any regret for the inconvenience caused, and his response was simply, 'Yea, I'm not driving there tonight,' which he repeated three times.
Unpleasant customer interactions can be handled effectively by using the B.L.A.S.T approach. This involves believing the customer's perspective, actively listening to their concerns, apologizing if necessary, and working towards finding a solution. By concluding with a thank you, you can demonstrate appreciation for their feedback and create a positive closing to the interaction. It is essential to maintain a professional tone and avoid being argumentative.
Atmosphere: 3
Food: 5
Service: 1
Brandon
Food is good
Mari B
I Ordered Food Last Night (Beef And Broccoli's With Shrimp Fried Rice) The Lady Rung It Up Wrong And Was Very Rude To Me To Begin With. I Believe It Was Since It Was A Delivery And I Order The Same Thing Every Time So I Know For A Fact The Mistake Was Not On My End. Was Very Rude And The Food Was 22$ I Didnt Receive A Receipt Although I Did Sign For One Upon Delivery.
Atmosphere: 1
Food: 1
Service: 1
Ryan Austin
I've ordered from here several times. The biggest issue is the time for delivery, Every time we have ordered it takes a minimum of 1 hour and 30 minutes for the food to arrive. Today it took 2 hours and the food was cold and the driver was sure to notify us that he had change for a 100 as he was expecting a tip. If you don't mind the wait and your food arriving cold then this is the place for you.
Atmosphere: 1
Food: 3
Service: 1
Alex Wilson
Horrible food. I lived in Okinawa so I’m picky about Asian food. I just spent $50 on trash. The kitchen is nasty looking. A roach ran by me on the floor. The cashier had a bad attitude. Never again.
Just seeing these reviews turned me away what kind of owner answers like this takes no accountability at all I doubt they will last till the end of the year 😂
Atmosphere: 1
Service: 1
Food was good atmosphere was lacking
Atmosphere: 3
Food: 4
Service: 3
Made a delivery order yesterday. Bought like 43 bucks worth of food. When it finally got here, I was excited, started sampling everything. I kid you not every single item apart from the white rice had a weird flavor that hit the tongue immediately. Like stale oil or mold or something. It even smelled weird when I went to throw it away. Stuff just didn't taste right. So I call, asking if there's something that can be done, if I can get a refund. This lady tells me I'd have to drive all of the food to the restaurant in order to get a refund. I'm disabled and don't drive, also seriously, that's crazy? It was a delivery order. Anyway I'm filing a dispute with my card issuer. I thought the bad reviews were tripping at first, or people just trying to get free food and being rude, but the food actually legitimately is awful and whatever lady is running the phone is mean and combative. I was extremely polite when I reported the issue. Zero stars if I could.
Response to owners reply- Girl why the hell would I expect you to come back and get it? Zero times ever is that part of the process. You food went down my garbage disposal. Every other restaurant out here and comprehend the process of a refund with a delivery order. Your food sucks. And the bit about the flavor being fine is just a lie cause you've got multiple reviews here telling you the same. I hung up on you because you told me I'd have to drive the food all the way back to the restaurant. Get your head checked. Go ahead and counter dispute idc my bank is great with this stuff, they will be told exactly what you did. 😠And you wouldn't even need to if you were actually making money, clearly you aren't, bc like I said your food sucks and you're mean as hell. Expecting anyone to drive food back to you after a delivery order is literally insane and not a single other restaurant out here would do that. If the food isn't satisfactory it isn't satisfactory. And yours straight up tasted unsafe to eat. Period
Atmosphere: 1
Food: 1
Service: 1
Girl taken order was rude and she also got my order wrong on purpose. Deliver driver did not get his tip even though I added tip when I sign the receipt. What showed in my account was not the same as receipt.This is over your attitude, not egg rolls. You were the one rude. When taken the order and complaint. You did not even let me finish my complaint when you cussed at me. I didn't use that language with you. I have been doing business with New China for over 5 yrs and this is the first time I was treated this way. So I'm sure you won't mind me taken my business some where else. All that shows in my account is my food bill.
Service: 1
This place is disgusting. Sesame chicken tasted old the shrimp in the shrimp fried rice was hard as a rock and tasted old as well. To top it off the place smells like farts. Please do better.
Atmosphere: 1
Food: 1
Service: 1
The food is not real good, But it is not bad, it is probably as good as you can get in Jacksonville, It's no China town, I ordered Chicken Chow Mein, and I had to ad sauce to make it taste better, once in a while it's ok.
Food: 3
Service: 3
The people were extremely rude I don't know why this place even calls itself a restaurant I was on hold for 15 minutes
Atmosphere: 1
Food: 1
Service: 1
I was about to go here but after reading the reviews and how the owner responds I want nothing to do with this restaurant
I am actually very impressed the food was hot fresh they didn't get rude when I had a special request. This is my Chinese place even if it is across town for me it's worth it!
Atmosphere: 5
Food: 5
Service: 5
Walked in, place smelled horrible. Some of my food was cold . The young lady that took my order had an attitude and was very unprofessional. I used my debit card, she gave me the receipt to sign but not my card. I go next door to food lion and realized she didn’t give my card back. Nor did she make an effort to give it back. It’s all good cause I order a new debit card. Just make sure they give your debit card back! Would not recommend!
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The food delivery company demonstrated a lack of professionalism when they refused to deliver my order, citing distance despite being only 16 minutes away.
Update: The owner's reply was disappointing. As a company that offers delivery services, it is imperative to uphold that commitment. It is reasonable to assume that your organization charges a delivery fee as well. The person who answered the phone did not express any regret for the inconvenience caused, and his response was simply, 'Yea, I'm not driving there tonight,' which he repeated three times.
Unpleasant customer interactions can be handled effectively by using the B.L.A.S.T approach. This involves believing the customer's perspective, actively listening to their concerns, apologizing if necessary, and working towards finding a solution. By concluding with a thank you, you can demonstrate appreciation for their feedback and create a positive closing to the interaction. It is essential to maintain a professional tone and avoid being argumentative.
Atmosphere: 3
Food: 5
Service: 1
Food is good
I Ordered Food Last Night (Beef And Broccoli's With Shrimp Fried Rice) The Lady Rung It Up Wrong And Was Very Rude To Me To Begin With. I Believe It Was Since It Was A Delivery And I Order The Same Thing Every Time So I Know For A Fact The Mistake Was Not On My End. Was Very Rude And The Food Was 22$ I Didnt Receive A Receipt Although I Did Sign For One Upon Delivery.
Atmosphere: 1
Food: 1
Service: 1
I've ordered from here several times. The biggest issue is the time for delivery, Every time we have ordered it takes a minimum of 1 hour and 30 minutes for the food to arrive. Today it took 2 hours and the food was cold and the driver was sure to notify us that he had change for a 100 as he was expecting a tip. If you don't mind the wait and your food arriving cold then this is the place for you.
Atmosphere: 1
Food: 3
Service: 1
Horrible food. I lived in Okinawa so I’m picky about Asian food. I just spent $50 on trash. The kitchen is nasty looking. A roach ran by me on the floor. The cashier had a bad attitude. Never again.
Atmosphere: 2
Food: 1
Service: 2
Loading...