Sure! Here’s a professionally written, medium-length review you can post on Google, Yelp, or another review platform. It keeps things honest but fair:
⸻
⭐️⭐️ Panda Express Review – Needs Serious Improvement in Service & Preparedness
I typically enjoy Panda Express, but this location really missed the mark. The service was painfully slow, and it was clear the staff was overwhelmed and unable to keep up with the crowd. During my visit, multiple menu items were out of stock, and customers—including myself—were left waiting 20 to 30 minutes just to get a basic order.
Lines stretched out the door, and people were clearly frustrated. Some even left without ordering because the wait time was just too long. It seemed like poor planning or staffing was the root of the issue because the team looked short-handed and stressed.
Panda Express is known for fast, reliable service and consistent food availability—but that was not the case here. I hope management takes a hard look at staffing levels, food prep, and overall efficiency. This location has potential, but it needs serious adjustments to meet even basic customer expectations.
Not sure I’ll be back anytime soon unless I hear things have improved.
Lissette A
This location is so disorganized. Manager only cares about the book and has no common sense. Online orders can be done on the back behind the cashier, however no one will give it to you until all the instore customers are helped. All you have to do is turn around and call out names. More than one person should be able to do this
Iris Ryan
As a manager i will say the manager on duty tonight definitely needs some work and didn't handle the situation how i believe a manager should, but the building and parking lot were full + they seemed short staffed and every other employee on the floor was working so hard! i didn't get names but especially the tall gentleman and the short girl with dark hair that were on the front line even with rude customers yelling and complaining at them tonight they did a outstanding job!
Noria Luv
Honestly, everybody in this review section is very entitled. I have a friend who works at another establishment in Winston Salem and I can definitely say they are all packed to the brim with people after lunch. There’s 20+ items on the table at one time that all need to be made as they are ordered. You mean to tell me the people in this comment section are unhappy about a wait time like it the individuals at the front of the desk fault, my question is why is there only 2 stoves for 30 items. I asked one time and how long it takes to make one item and I was told 5-6 minutes… you mean to tell me each item takes 5-6 minutes and these people over here complaining about a wait time??? People are way too entitled at Panda Express and these reviews show it. I absolutely loved the customer service in the establishment, I was able to get the name of 2 individuals, Sam and John, they are absolutely the reason why my review is what it is. They tried their hardest to keep up with a 30 customer establishment including me. I was greeted apon walking in, and able to get my food. Even though it was a wait I understood. Those workers up front and in the back do not stop moving, and it’s something that shouldn’t be undermined.
Ashlyn B
me and my boyfriend came here last night and ordered one plate, one bowl. after our order was placed the man who took them down for us was named john and he wrote the order and pushed our plates to the side, and spent 25 minutes of leaving it there while working on people’s food who had just gotten there as well as already checking them out, when our orders were taken way beforehand. after another lady picked up our empty plates and asked john who’s they were, they looked at us and and pointed, exchanging recognition that it was ours, then proceeded to laugh and shrug about it while me and my partner watched. they then put the plates back to the side and continued working on other orders, who also came in far after us, for another 15 minutes, obvious they disregarded our orders. we were on a quick schedule and had to leave, so we left without our food because it should not take over 40 minutes to make some orders when all the food we asked for was cooked and made on display the entire time! this is by far the worst location i’ve ever stopped at.
Robin Bixler
Went through the drive through and waited for 45 minutes just to place the order. Then they parked us to wait on our food after we paid and waited another 15 minutes. On the plus side the gutter running the window was friendly and our order was made fresh.
Freeda goman
Does it really take 30 min to make one plate 😂
Louis Wise
It's a busy place at prime time. If you are getting food to go, best to order ahead.
Rick
5/29/25 no reason why customers have to wait 30 minutes in line because they want to fill online orders first. Girl in the front doint it all. No help.
F A
The worst Panda Express store I've ever been to. Couldn't tell if there is a store issue or an employee issue but arrived before 8:30 and the kitchen was already cleaned up. Closing is at 10pm for dine in and 10:30pm for drive thru... there were only 3 entrees to choose from and barely any fried rice. We walked right out after seeing their sad display. There must have been a change of operation hours that no one else knows about...
This is the 4th time this happens to me In this Panda Express. I like the food but the service is terrible. I’ve placed orders online thinking that it’s just going to be grab and go since the food is already cooked but EVERY time I spend minimum 30-40 minutes waiting to be called. I have been giving them the benefit of the doubt that’s the reason why I’ve kept coming but today was just too much! I placed the order online again and I have been waiting for a whole hour to pick up! I am writing this review while in line. Not coming back ever again!!
Atmosphere: 1
Food: 2
Service: 1
Curtis Pennington
Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Chow Mein
Noah Waters
Despite being busy they work very efficiently and always have refills ready for the entrees when they run low. Gemma filled my gf and i’s bigger plates to the brim, definitely worth the money, she was amazing!
Atmosphere: 5
Food: 5
Service: 5
A Bair
Went at around 7:30pm tonight, shout out to Jemma! She was giving out amazing portion sizes and was so sweet! So yummy as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beijing Beef
Justin S
Something similar I have noticed about ALL Panda's is that you get less food in your plates or bowls if you order online or go through the drive thru.
Sure! Here’s a professionally written, medium-length review you can post on Google, Yelp, or another review platform. It keeps things honest but fair:
⸻
⭐️⭐️ Panda Express Review – Needs Serious Improvement in Service & Preparedness
I typically enjoy Panda Express, but this location really missed the mark. The service was painfully slow, and it was clear the staff was overwhelmed and unable to keep up with the crowd. During my visit, multiple menu items were out of stock, and customers—including myself—were left waiting 20 to 30 minutes just to get a basic order.
Lines stretched out the door, and people were clearly frustrated. Some even left without ordering because the wait time was just too long. It seemed like poor planning or staffing was the root of the issue because the team looked short-handed and stressed.
Panda Express is known for fast, reliable service and consistent food availability—but that was not the case here. I hope management takes a hard look at staffing levels, food prep, and overall efficiency. This location has potential, but it needs serious adjustments to meet even basic customer expectations.
Not sure I’ll be back anytime soon unless I hear things have improved.
This location is so disorganized. Manager only cares about the book and has no common sense. Online orders can be done on the back behind the cashier, however no one will give it to you until all the instore customers are helped. All you have to do is turn around and call out names. More than one person should be able to do this
As a manager i will say the manager on duty tonight definitely needs some work and didn't handle the situation how i believe a manager should, but the building and parking lot were full + they seemed short staffed and every other employee on the floor was working so hard! i didn't get names but especially the tall gentleman and the short girl with dark hair that were on the front line even with rude customers yelling and complaining at them tonight they did a outstanding job!
Honestly, everybody in this review section is very entitled. I have a friend who works at another establishment in Winston Salem and I can definitely say they are all packed to the brim with people after lunch. There’s 20+ items on the table at one time that all need to be made as they are ordered. You mean to tell me the people in this comment section are unhappy about a wait time like it the individuals at the front of the desk fault, my question is why is there only 2 stoves for 30 items. I asked one time and how long it takes to make one item and I was told 5-6 minutes… you mean to tell me each item takes 5-6 minutes and these people over here complaining about a wait time??? People are way too entitled at Panda Express and these reviews show it. I absolutely loved the customer service in the establishment, I was able to get the name of 2 individuals, Sam and John, they are absolutely the reason why my review is what it is. They tried their hardest to keep up with a 30 customer establishment including me. I was greeted apon walking in, and able to get my food. Even though it was a wait I understood. Those workers up front and in the back do not stop moving, and it’s something that shouldn’t be undermined.
me and my boyfriend came here last night and ordered one plate, one bowl. after our order was placed the man who took them down for us was named john and he wrote the order and pushed our plates to the side, and spent 25 minutes of leaving it there while working on people’s food who had just gotten there as well as already checking them out, when our orders were taken way beforehand. after another lady picked up our empty plates and asked john who’s they were, they looked at us and and pointed, exchanging recognition that it was ours, then proceeded to laugh and shrug about it while me and my partner watched. they then put the plates back to the side and continued working on other orders, who also came in far after us, for another 15 minutes, obvious they disregarded our orders. we were on a quick schedule and had to leave, so we left without our food because it should not take over 40 minutes to make some orders when all the food we asked for was cooked and made on display the entire time! this is by far the worst location i’ve ever stopped at.
Went through the drive through and waited for 45 minutes just to place the order. Then they parked us to wait on our food after we paid and waited another 15 minutes. On the plus side the gutter running the window was friendly and our order was made fresh.
Does it really take 30 min to make one plate 😂
It's a busy place at prime time. If you are getting food to go, best to order ahead.
5/29/25 no reason why customers have to wait 30 minutes in line because they want to fill online orders first. Girl in the front doint it all. No help.
The worst Panda Express store I've ever been to. Couldn't tell if there is a store issue or an employee issue but arrived before 8:30 and the kitchen was already cleaned up. Closing is at 10pm for dine in and 10:30pm for drive thru... there were only 3 entrees to choose from and barely any fried rice. We walked right out after seeing their sad display. There must have been a change of operation hours that no one else knows about...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is the 4th time this happens to me
In this Panda Express. I like the food but the service is terrible. I’ve placed orders online thinking that it’s just going to be grab and go since the food is already cooked but EVERY time I spend minimum 30-40 minutes waiting to be called.
I have been giving them the benefit of the doubt that’s the reason why I’ve kept coming but today was just too much! I placed the order online again and I have been waiting for a whole hour to pick up!
I am writing this review while in line.
Not coming back ever again!!
Atmosphere: 1
Food: 2
Service: 1
Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Chow Mein
Despite being busy they work very efficiently and always have refills ready for the entrees when they run low. Gemma filled my gf and i’s bigger plates to the brim, definitely worth the money, she was amazing!
Atmosphere: 5
Food: 5
Service: 5
Went at around 7:30pm tonight, shout out to Jemma! She was giving out amazing portion sizes and was so sweet! So yummy as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beijing Beef
Something similar I have noticed about ALL Panda's is that you get less food in your plates or bowls if you order online or go through the drive thru.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chicken Egg Roll, Plate, Chow Mein
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