Pizza Hut
431 Western Blvd I, Jacksonville
(910) 353-2555
Recent Reviews
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This store needs better management. Staff handling trash and using cellphones without gloves, then proceeding to make people’s food. Highly do not recommend if elderly or new borns are eating here , you’ll want a strong immune system!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Boneless Wings
I have no problem with the employees. The pizza hut app is garbage. It sends food to the wrong address as well as changing it from delivery to pick up after ordering. I hate this app.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Personal Pan Pizza, Breadsticks, Boneless Wings
Ordered online and then it told me it would take almost 2 and a half hours to be delivered. So I decided to cancel it. When I called the store no one would answer. Then at almost 10:30pm (3 hours laster) the driver still shows up with the order that was canceled.
Service: 1
Pizza Hut is my favorite pizza. My visit for take out 2 nights ago will be my last visit to this specific store. For the second time in a row my on line "order ahead" was late being completed. While waiting in the store it took several minutes until anyone waited on me after arrival (no one else in front of me). Finally I was waited on and told my pizza not ready (2-3 min after scheduled time) and would be a couple more minutes. For the next 15 minutes I waited in the store with no update. I saw my pizza placed in the warmer and it was a couple of more minutes until someone came out to give it to me. I will say that this entire time the staff was occupied in the back, so I am not saying they were not working, just that they were late in getting the order ready (a big reason to order ahead of time) and no updates throughout the waiting process.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Create Your Own Pizza
I can’t speak to the atmosphere because we always order delivery, but the food is always delicious, and one of the VERY FEW times that they’ve messed up our order, they sent somebody right back out very quickly.
Food: 5
Service: 5
I placed an 70$ and 3 8 piece BUFFALO MILD WINGS. I know Damn well they weren't mild. Mild is more of a red color compared to the other flavors. I called to talked to the manager but he swears he did it his self and they were mild. But I used to be a manager for pizza hut and I know damn well they were not mild. I always heard negative things about western Blvd pizza hut. But I gave them a chance aways. What a waste of money. Smh
Atmosphere: 1
Food: 1
Service: 1
Employees are not friendly. Everytime we order they forget either one of our pizzas, sauces or both. And then act like it’s an inconvenience to send it back out when THEY messed up. Honestly the worst Pizza Hut I have been to in my entire life. Don’t recommend unless you love terrible food and terrible service
Atmosphere: 1
Food: 2
Service: 1
We placed the order online and less than a minute after we placed it. I told my girlfriend to call up there and ask if they could wait like 15 minutes before they made it because I had another stop to make. The guy said it was already in the system, I don’t know how hard it is to ask someone to just wait but whatever I get it if you’re busy. but I will say when I got in there, they were not busy there was nobody in there. I had three different employees look at me and not help me just ignored me and continue to talk to each other and I had to wait for 10 minutes until the manager came out, and gave me my food.
Atmosphere: 1
Food: 1
Service: 1
The pizza wasn't Bad & the sides were delicious! The Soda Tasted like somebody Backwashed in it though.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Cinnamon Sticks, Pepperoni Pizza
The pizza wasn't Bad & the sides were delicious! The Soda Tasted like somebody Backwashed in it though.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Cinnamon Sticks, Pepperoni Pizza
Restaurantji Recommends
How is that place still open with 2 people running it ?? It was absolutely ridiculous how long we had to wait to get our food, we were in there for 47 minutes!!!!! Over half an hour for a BABY pizza and FOUR boneless chicken , that’s all i ordered and we were stuck there for 47 minutes when we were told 15, after 10 years I noticed that they actually started to make the pizza and 4 little ass wings after half an hour ??- pissed off
Employee was distracted on phone couple of times taking pictures and such. Breadsticks and cinnamon sticks came out burnt. The icing and dipping sauce was cold. Cashier was friendly.
Atmosphere: 4
Food: 2
Service: 3
Too expensive for what it is. The staff is not very personable. The food is lackluster. Just nothing good to say
Atmosphere: 1
Food: 2
Service: 1
Good service and super fast food
Atmosphere: 5
Food: 5
Service: 5
Had multiple very low quality pizzas lately from here, one so bad that it was like it was cooked days before hand and hard as a rock. Service is usually average quality at best but always on time. Normally a big Pizza Hut fan but something’s not been right with the dough at this store repeatedly.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Backyard BBQ Chicken Pizza, Cheese Sticks, Cinnamon Sticks, Cheese Pizza
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