Pizza Hut
2421 Gum Branch Rd #100, Jacksonville
(910) 455-8700
Recent Reviews
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Pizza was fine, service was fast
Atmosphere: 4
Food: 4
Service: 5
Your delivery driver in a black truck with a license plate that starts with a VFF just cut off multiple people on gum branch and nearly caused multiple accidents doing 60 in a 45. Maybe you should control your drivers.
Atmosphere: 1
Food: 1
Service: 1
Very good food place pizza was amazing would go again thanks
Atmosphere: 5
Food: 5
Service: 5
Food sub par. Forget items in order. Don't answer phones and rude when they do. Don't buy from this location
Atmosphere: 1
Food: 1
Service: 1
Best Pizza Hut in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Straight Cut Fries
I have ordered twice from this pizza hut. They never get my order correct. I always have something missing when the delivery driver shows up. Whenever I do tell them it's wrong, they tell me they will credit my account but they never do. 😡
Atmosphere: 1
Food: 2
Service: 1
I've eaten here 4 times since they opened and I love this place. The pizza and pasta dishes are out of this world. I'm now a life long fan. Great job.
Atmosphere: 5
Food: 5
Service: 5
Ordered the super supreme pizza. Came without mushrooms and pepperoni. Looks nothing like it’s suppose to. Go somewhere else.
Added bacon to a pizza whose recipe does not include bacon ( normally, this would be awesome, but some of my family doesn’t eat bacon )
Also forgot to add ranch to the order. I’d give a higher review, but mistakes like these and your app expects a tip. You literally have to click other and type in 0$. It’s a carry out order, I’m not tipping for a carry out order. Especially when you can’t add items that are purchased or follow your own recipes.
Atmosphere: 1
Food: 1
Service: 1
We had high hopes when this Pizza Hut opened because it's closer to where we live, but unfortunatly it's a no go. Gave them 3 tries considering they were a new operation but every order was a problem. 1st order included burnt pizza, even though we ordered it lightly baked. Second order was 2 wrong pizzas, and the third order left food out of the pick-up order. The staff is uninviting so we will go slightly out of our way to Western Blvd.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Ordered pizza on the app they lost my order then told me they would remake it they then proceed to forget to remake my order until I remind them. now an hour after order they finally make something but of course not the full order and expect me to wait around until they fix it for a 3rd time. Don't waste the effort on this place still don't have the refund and no pizza
Food: 1
Service: 1
First and last visit to this new Pizza Hut on Gum Branch. Wife and I ordered via the app for carry out, picked the pizza up as soon as it was ready, drove 5 mins home to open up a pizza that appeared to have been made a few hours ago and was just sitting around. Simple tavern crust with regular pepperoni and cupped pepperoni. The cupped pepperoni tasted old and was hard as a rock. Pizza was barely warm and very noticeable that it was old and not fresh. Drove back up to show them and explain that we want a fresh pizza made. The female working the counter gets negative points for her people skills and then I hear the man on shift fussing and asking who was complaining. I very enthusiastically yelled, “Me!!” And waved my arms at him with a smile. They made us a new pizza that was 1,000,000 times more fresh and not a single sorry or explanation or how can we make this right to earn your future business. Just a silent look as she hands me the new pizza. 🤦🏻♂️ These younger kids need a lesson in etiquette badly. Never spending my hard earned money here again. Buyers beware.
Oh, and to make things even better, she didn’t even make the pizza correctly the second time!!!!!!! Only regular pepperoni and no cupped pepperoni. But I guess that would actually require attention to detail from the staff making the pizza. Oh well, such is life. Lesson learned to avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Haven't try yet but can't wait
Atmosphere: 5
Food: 5
Service: 5
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