After leaving this location yesterday I was in a car accident right in-front of the store. After my daughter and I were checked out we walked and sat outside the store. Never expected to have my drink remade. Was not even going to ask. The kind barista offered to make me something without knowing I had just left there. It was so thoughtful of her to offer a little bit of kindness in a tough situation. Very thankful for that and a reason we love Starbucks!
Service: 5
Jan L
I have received kind customer service here before, Even when the drinks are made incorrectly. However, this last time Aiden was very rude about remaking my drink.. It definitely rubbed me the wrong way saying that there is a pattern of me having my drink remade.. When there are baristas that will absolutely make it right and there are others that burn the shots every time… Maybe there is a pattern due to the lack of training and properly pulling shots… it is a Starbucks promise to remake the drink until they get it right. However, they give me a hard time and make me feel bad for it. That is not OK… It is absolutely not OK to call out my character because I am being honest and like my coffe made correctly when I am paying that much for it
Atmosphere: 1
Food: 1
Service: 1
Cheryl Coulson
This location has the friendliest baristas I have ever come across. They have managed to create a small town coffee shop vibe in a National chain. I can’t say enough good things about them, it’s the only one I even like to go to anymore.
Atmosphere: 5
Food: 5
Service: 5
Kaleigh Jacobson
I ordered from here and got a cheese danish w/ a cake pop— I only got the cake pop. I get it before work, so it’s not like I can turn right around. Tried to call to let them know about the mistake and they just picked up the phone and immediately hung up. What a sad way to start my morning.
Atmosphere: 3
Food: 2
Service: 3
Abbsagails G
Ordered a cake pop and got a chocolate croissant. When I placed the order I said chocolate cake pop and they heard chocolate croissant. I said no chocolate cake pop. She corrected herself and I still got the croissant. Dang. I was really looking forward to the cake pop. I don’t even like these. What a shame.
April Hagrove
I have ordered here several times before but I had to use the restroom and recently the have put codes on the restroom doors. I have an autoimmune disease that causes me to use the restroom quite often or when I need to go, i need to go. I had my wallet with me and the shift supervisor refused to let me use the restroom first because I had not purchased something first. This shouldn't be necessary when you say you don't discriminate for any reason but yet you have a code on you bathroom doors and people with health issues can't have them when they are available. I was willing to buy something after but she wouldn't let me go. But I had to drive elsewhere and she lost business. Now I just won't be going to Starbucks at all. The time before I went i ordered a ham baguette, the didn't have it. Then ordered several other things they didn't have. So I orders one of the protein packs, i had to return it because it was out of date. They told me to come back tomorrow when they get a truck. So done with Starbucks. Never again.
Atmosphere: 1
Food: 1
Service: 1
Tiffanie Kellum
Every time I visit this Starbucks, the atmosphere of the employees is so heart warming and they are so nice here! I love going here for my Friday morning treats and seeing their smiling faces!
Atmosphere: 5
Food: 5
Service: 5
LittleTokyo
I just want to mention the outside of this complex. It's simply beautiful!
Atmosphere: 5
Food: 5
Service: 5
Brittany Guptill
Great place my go to starbucks
Atmosphere: 5
Food: 5
Service: 5
D K
Definitely the best Starbucks location in Jacksonville! super friendly baristas, get my drinks just right every single time ◡̈
This Starbucks is the most nicest Starbucks coffee place ever. Use the Starbucks employees I have interacted with are usually stuck up and they have an attitude. But this place everyone’s nice they treat you well. They respect you. I will keep coming here more when I move down here in the fall. Also, I recommend trying their new drinks.?
Atmosphere: 5
Food: 5
Service: 5
Ashley Hunt
This is definitely the best Starbucks in town. Great customer service and they are always fast. You can tell that this one specifically is ran more efficiently than the others. Katia is the sweetest and always makes the best shaken espressos!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Kammerer
I’ve been to too many Starbucks to count, and I’ve never been to one with employees that are this friendly! I am at the store every morning! It’s awesome when they knew you by name and they leave you awesome messages on your packaging! They are also the fastest Starbucks in town!!!
Atmosphere: 5
Food: 5
Service: 5
Amy Felix
Very Nice staff so glad there’s a starbucks next to us don’t have to drive so far anymore thanks guys for your great work!!!
After leaving this location yesterday I was in a car accident right in-front of the store. After my daughter and I were checked out we walked and sat outside the store. Never expected to have my drink remade. Was not even going to ask. The kind barista offered to make me something without knowing I had just left there. It was so thoughtful of her to offer a little bit of kindness in a tough situation. Very thankful for that and a reason we love Starbucks!
Service: 5
I have received kind customer service here before, Even when the drinks are made incorrectly. However, this last time Aiden was very rude about remaking my drink.. It definitely rubbed me the wrong way saying that there is a pattern of me having my drink remade.. When there are baristas that will absolutely make it right and there are others that burn the shots every time… Maybe there is a pattern due to the lack of training and properly pulling shots… it is a Starbucks promise to remake the drink until they get it right. However, they give me a hard time and make me feel bad for it. That is not OK… It is absolutely not OK to call out my character because I am being honest and like my coffe made correctly when I am paying that much for it
Atmosphere: 1
Food: 1
Service: 1
This location has the friendliest baristas I have ever come across. They have managed to create a small town coffee shop vibe in a National chain. I can’t say enough good things about them, it’s the only one I even like to go to anymore.
Atmosphere: 5
Food: 5
Service: 5
I ordered from here and got a cheese danish w/ a cake pop— I only got the cake pop. I get it before work, so it’s not like I can turn right around. Tried to call to let them know about the mistake and they just picked up the phone and immediately hung up. What a sad way to start my morning.
Atmosphere: 3
Food: 2
Service: 3
Ordered a cake pop and got a chocolate croissant. When I placed the order I said chocolate cake pop and they heard chocolate croissant. I said no chocolate cake pop. She corrected herself and I still got the croissant. Dang. I was really looking forward to the cake pop. I don’t even like these. What a shame.
I have ordered here several times before but I had to use the restroom and recently the have put codes on the restroom doors. I have an autoimmune disease that causes me to use the restroom quite often or when I need to go, i need to go. I had my wallet with me and the shift supervisor refused to let me use the restroom first because I had not purchased something first. This shouldn't be necessary when you say you don't discriminate for any reason but yet you have a code on you bathroom doors and people with health issues can't have them when they are available. I was willing to buy something after but she wouldn't let me go. But I had to drive elsewhere and she lost business. Now I just won't be going to Starbucks at all. The time before I went i ordered a ham baguette, the didn't have it. Then ordered several other things they didn't have. So I orders one of the protein packs, i had to return it because it was out of date. They told me to come back tomorrow when they get a truck. So done with Starbucks. Never again.
Atmosphere: 1
Food: 1
Service: 1
Every time I visit this Starbucks, the atmosphere of the employees is so heart warming and they are so nice here! I love going here for my Friday morning treats and seeing their smiling faces!
Atmosphere: 5
Food: 5
Service: 5
I just want to mention the outside of this complex. It's simply beautiful!
Atmosphere: 5
Food: 5
Service: 5
Great place my go to starbucks
Atmosphere: 5
Food: 5
Service: 5
Definitely the best Starbucks location in Jacksonville! super friendly baristas, get my drinks just right every single time ◡̈
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This Starbucks is the most nicest Starbucks coffee place ever. Use the Starbucks employees I have interacted with are usually stuck up and they have an attitude. But this place everyone’s nice they treat you well. They respect you. I will keep coming here more when I move down here in the fall. Also, I recommend trying their new drinks.?
Atmosphere: 5
Food: 5
Service: 5
This is definitely the best Starbucks in town. Great customer service and they are always fast. You can tell that this one specifically is ran more efficiently than the others. Katia is the sweetest and always makes the best shaken espressos!
Atmosphere: 5
Food: 5
Service: 5
I’ve been to too many Starbucks to count, and I’ve never been to one with employees that are this friendly! I am at the store every morning! It’s awesome when they knew you by name and they leave you awesome messages on your packaging! They are also the fastest Starbucks in town!!!
Atmosphere: 5
Food: 5
Service: 5
Very Nice staff so glad there’s a starbucks next to us don’t have to drive so far anymore thanks guys for your great work!!!
Atmosphere: 5
Food: 5
Service: 5
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