Subway

109 1/2 Western Blvd, Jacksonville
(910) 577-7999

Recent Reviews

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Timia Grant

I ordered a footlong sandwich and received it with hair in it. I called this location to let them know and was told I had to bring it back in order to get it remade or received a refund. I let them know I live 20 minutes away but they told me there’s nothing they could do unless i came back. So now i have to drive 20 minutes back to this location for them to refund me for their nasty food handling practices . DON’T EAT HERE!

Atmosphere: 1

Food: 1

Service: 1

Perry Hill

Seen cockroaches on the wall. Nasty housekeeping actually trash on the workstation from Wendy’s and cleaning used paper towels. Will never go back to this location.

Atmosphere: 1

Food: 1

Garrett Goodyear

Firstly, I'd like to give a shout out to the young man that made our food tonight, ANDREW! Dude was on top of his game and his customer service went above and beyond any other fast food service employees! Such a great attitude and personality. He was so courteous and respectful which is something you don't see very often these days... especially if you go in closer to closing time. We have a large family of (7) and Andrew did everything by himself with an uplifting attitude and quickly! He definitely deserves a raise, promotion, and whatever else you need to do to keep him employed with your store!
He did everything by himself, not because he was the only one working at the time, but because the other employee, HUNTER, was too worried about his phone and getting off early instead of helping with the customers or anything else for that matter! Hunter does NOT need to be working there as he clearly doesn't want to be there. He straight up told the other guy (Andrew) that he was leaving early, right in front of us! Yes! He decided on his own that he would leave early without helping Andrew with the customers or any other closing procedures for the night. Just a complete lack of awareness, dependability, and respect.
Andrew, if you see this, please don't ever lose that attitude and personality of yours! You were amazing!

Atmosphere: 5

Food: 5

Service: 5

Diamond Freeman

I ordered my meal on the app. Ordered ahead and placed it to be ready @ 12 p.m. I got there at 11:58 a.m. I walked in and looked at the “online order rack”. Employee asks if I placed an order, I said “yes” he said “what’s the name” I said my name. He says “your order hasn’t been started yet, we’ve been swamped”
1. No problem (there were 5 people in line) I get it
2. Only 2 employees working
So I get my food and leave @ 12:10, get back to work and open the food. One side of the sandwich bread is way over toasted, couldn’t eat from that side. Get to my footlong pretzel and it was way too hard, like I was not even able to pull it apart or eat it because of it being too hard to eat. Just a complete waste of money/time!

Atmosphere: 1

Food: 1

Service: 1

James

Sigma subway

Atmosphere: 5

Food: 5

Service: 5

Jasper Mann (SLEEP'N DUCK)

Clean and quick.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Savory Rotisserie-Style Chicken Caesar Signature Wrap

Robert Covington

Polite and kind are two words to describe the staff here.

Atmosphere: 5

Food: 5

Service: 5

Denise Seegers

Ordered a sub. Bread was overcooked! Made the whole sub worthless! Only reason I ordered was a special for footlongs for 7.99! What a mistake! Jersey Mike's doesn't disappoint!

Gabriela Cormier

We received incredible service from the gentlemen on shift tonight. He was there alone and still provided swift service and our sandwiches were great. However, it was very hot and muggy in the building.

Atmosphere: 1

Food: 4

Service: 5

Alfred Q Epps

Used same gloves to grab writing utensils and touch computer area and then proceeded to grab previous customers toppings and sandwich. sanitary needs to be a top priority.

Mary Miller

Visited here a couple days ago, tried to use a coupon and we were told that the manager does not participate in coupons. We could download app and then use but we couldn't just hand it to him. We are older and don't do all these apps so I felt that was not right. Most definitely loss my sister and I as customers.

Yensy Dunsmore

Kid-friendliness: Had no high chairs or anything to help parents

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Subway Club

Joe Telya

This subway restaurant does not honor coupons. I guess the owner sets his own rules when comes coupons. I avoid this restaurant, I have no issues with other subway restaurants in town when using coupons.

Shannice Gonzalez

The food is always good. They sometimes have bad attitudes and the timing that they are open differs from the online, the door, and what they tell you.

Atmosphere: 3

Food: 4

Service: 3

Wata Montgomery

If you got any coupons from Subway they do not honor them. If they do all of them they limit you to what you can get. And rudeness is not part of the service but they're very rude. So we went to another Subway to get dinner. the heavyset Asian guy with glasses rude to quest when you ask him a question.

Wheelchair accessibility: You can get in there as fast as you can get out if they are rude to you.

Atmosphere: 1

Food: 1

Service: 1

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