Subway
3495 Western Blvd, Jacksonville
(910) 938-4116
Recent Reviews
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Good was great, employees were kind and very engaging (although that might of been due to wear my uniform), and the atmosphere is slightly different because it's connected to a gas station.
Atmosphere: 5
Food: 5
Service: 5
I never go in, I always order through door dash and I can't pick which subway to go to. This is the second time that I have ordered from then and didn't get my side order. Last time it was a bag of chips and this time, it was 2 cookies.
It's not earth shattering mistakes but please stop it from happening.
Food: 5
The manager and staff (Kristin, Keiko, Kailee) all were customer service oriented. We had a huge order--our 6' and 3' subs were amazing and loved by all--beautifully made, dressed, and sides well-packaged for me to take to the canal for a party of 35! We had a snafu with corporate subway's menu, but the manager handled it professionally . We were VERY satisfied.
The shop itself was clean and organized.
Atmosphere: 4
Food: 5
Service: 5
Went in to get a sub, was told that they were only accepting online orders; that I could place one and it’ll be ready in 20 mins. I figured maybe their register was down or something and that’s why it was online only. He said “No I’m just the only one here right now and I don’t want a lot of people in here”. I was the only person there and he was not prepping other orders….
Service: 1
Went in to get a sub. Was told that I can’t order right now, but I can wait for 15 minutes and then order. “We are only doing online orders right now. We are having a crew change, but you are free to wait.” There were four employees there! Yet they refused to make me a sub and interrupt their shift change. Wow. What a way to do business !
Atmosphere: 3
Food: 5
Service: 1
Drove there last night, on line orders only so we were ignored, never going back!! Jersey Mikes here we come!!!
Atmosphere: 1
Food: 1
Service: 1
What's the point of saying your open till ten when your literally closing 15 mins early and have your lights off.
Atmosphere: 1
Food: 1
Service: 1
They are very polite and service is good, love my sandwich 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Cheesecake Cookie, Roast Beef Sub, Subway Footlong Cookie, Whole Grain Sub with Teriyaki Chicken and Pepper Jack Cheese
special shoutout to Chloe and Damian, they tie the place together nice and have great attitudes. This my favorite subway in town
Atmosphere: 4
Food: 5
Service: 5
Employees are rude specially the guy ( didn’t get his name ) I will stop getting food from this location including the daily catering that we do.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service from the woman who works at the front today, I take an order out of my hands! And he had a terrible attitude, if you don't want to work you better go home
Atmosphere: 1
Food: 5
Service: 1
I don't want to be continually forced to make a mobile order or install the app.
I love subway but I avoid this one because of this.
Atmosphere: 1
Food: 4
Service: 1
By far the worst service I have received from any establishment. Manager came back from the bank after leaving a single employee behind. This led to the line backing up which was fine, we all waited patiently. However, she then proceeded to tell us all to leave and make a mobile order after we had all been waiting patiently for over half an hour. She was rude and her mannerisms were awful. Not what you want from an employee. This place needs a complete overhaul of staff and managers
Atmosphere: 1
Food: 3
Service: 1
Had a mobile order. When I got there they lost my ticket and I had to wait longer. I ordered it toasted. I double checked by asking they said they toasted it. I checked in my car and it wasn’t toasted. I’m pregnant so I needed it to be toasted, also devastated since I’m pregnant and it was a craving. ? I should’ve went inside but I was too busy crying lol
Atmosphere: 2
Food: 2
Service: 2
We stopped by here to get lunch. The Subway shop was located in a gas station. The subway shop was clean and spacious. It had some dedicated seating and parking spots. They didn't have any bathrooms for public use. The person on duty was a bit slow, physically and maybe mentally. I told him that I didn't want my sandwich toasted and he wasn't sure if he could give me the sandwich. I got roasted chicken and they thought that was the same thing as being raw. The sandwich was put together sloppy and a lot of the sandwich didn't have any meat.
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