Placed an online order for 16 wings plus sides. Only 6 wings arrived, and they weren't even the wings I ordered. When I called the store to inform them, they only offered to refund the price of the 10 missing wings and said they can't send out another driver. I didn't realize the other wings order was wrong until after the first call, so when my husband called back he was told to call back at a later time. I paid extra for delivery between fees and tip based on the total amount of the order. Which means I paid more for the missing/incorrect product than what they refunded. No other options of compensation or making it right were offered. Highly disappointed in their customer service. Do not recommend using their online or delivery service as they clearly are not double checking orders before sealing the bags for delivery.
Food: 2
Service: 1
Sam
Food was ready pretty quick but...there was no dipping sauce even after asking them to double check. The very limited amount of fries served, had been dumped all over the bottom of the bag and were covered in grease. Not worth the hassle of trying to fix it...the crew definitely didn't appear all that concerned about taking the job seriously
Atmosphere: 3
Food: 3
Service: 3
Angel
Fast service
Atmosphere: 5
Food: 5
Service: 5
Will Noneya
I saw the reviews saying they were slow so I thought if I placed my order ahead of time it would be ready in time. I still ended up having to wait over an hour for it. Why a business would have an order ahead available if they can't make it in time for pick up is beyond me. THIS SEEMS TO BE NORMAL, SO UNLESS YOUNHAVE TIME TO WAIT I WOULD SUGGEST ORDERING AND NOT SHOWING UP FOR AT LEAST AN HOUR AFTER EXPECTED PICK UP TIME
Atmosphere: 3
Food: 3
Service: 1
Donna Hosseinpour
I had excellent service from Ms. Cathy earlier, she answered my questions, she recommended I try the hot honey sauce for my tenders and she was right because they were fantastic. She had a great smile, excellent customer service and was very professional. She will be the reason I go back, thank you Ms. Cathy!! 😊
Atmosphere: 5
Food: 5
Service: 5
Gail Butterworth
We ordered door dash. I got the street corn, it had a great flavor, but it was still on the little bites of cob. Had I known this before ordering, I would have never gotten it. It's very hard to bite it off.
Jeremy Doneff
Miss Penny and Miss Kimberly helped my wife understand what ingredients were in their sauces and rubs. My wife has an allergy of tomatoes and they brought out all the sauces and rubs they use for the wings for use to read the ingredients. Above and beyond excellent service!!
Atmosphere: 5
Food: 5
Service: 5
random videos
Where do I start… the dinning area is a mess dirty tables food on the floor overall just dirty. And I waited over an hour for 10 wings the staff seems to have no idea what they are doing definitely not coming back.!!
Atmosphere: 1
Food: 1
Service: 1
Jahkhi B
I appreciate the workers this morning it honestly made my day! Shout out Keithan and Mrs.Cathy !
Atmosphere: 5
Food: 5
Service: 5
America Silva
I write this while I’m currently waiting for my order. I made the order on the app at 6:06, it’s 7:23 and I’m still waiting, they have like 4 employees in the back only and they are taking like 20 minutes to make one order. But even when they have more employees I always have to wait like 30 minutes after I get to the restaurant even if I made order online 30 minutes prior. They suck with how slow they are.
Ordered my food an hour before and they still messed up half my food. Called to ask if I could bring it back to be remade and was told to bring my food back another day??? That’s actually ridiculous. I spent over $60 on 20 piece wings for three people and one of the boxes had only 5 nuggets in it. With no sauce.
I was also told over the phone that it would be an hour wait anyway so it was easier to come back tomorrow.
Idk who was on the phone but that was insane. If you don’t wanna be at your job, maybe just don’t work there!
I’ve never had a bad experience here except maybe waiting longer than I thought. But this was actually the worst food service I have ever received at this location.
Atmosphere: 1
Food: 1
Service: 1
Zade Fosnaugh
Very rude and forgot items ordered all the time, good food though
Arlen
The app said 9 - 15 minutes estimated time we got our food 40 min later (mind you it was not busy at all) when we got there the person cooking the food was scratching his crotch and touching his hair nobody is following the food handling rules the food was disgusting overly seasoned felt like chewing on salt and found hair on it had to eat sandwiches for dinner
Atmosphere: 1
Food: 1
Service: 1
Moriah Noflin
I called 3 times the first time it was answered and hung up the second time she asked me to wait I listen to her help 5 people and didn’t come back to the phone I am on the phone for the 3rd time now and it has been 5 mins again and I can here her taking order after order and not answer the phone they haven’t given me a refund for food that was stollen last week
Placed an online order for 16 wings plus sides. Only 6 wings arrived, and they weren't even the wings I ordered. When I called the store to inform them, they only offered to refund the price of the 10 missing wings and said they can't send out another driver. I didn't realize the other wings order was wrong until after the first call, so when my husband called back he was told to call back at a later time. I paid extra for delivery between fees and tip based on the total amount of the order. Which means I paid more for the missing/incorrect product than what they refunded. No other options of compensation or making it right were offered. Highly disappointed in their customer service. Do not recommend using their online or delivery service as they clearly are not double checking orders before sealing the bags for delivery.
Food: 2
Service: 1
Food was ready pretty quick but...there was no dipping sauce even after asking them to double check. The very limited amount of fries served, had been dumped all over the bottom of the bag and were covered in grease. Not worth the hassle of trying to fix it...the crew definitely didn't appear all that concerned about taking the job seriously
Atmosphere: 3
Food: 3
Service: 3
Fast service
Atmosphere: 5
Food: 5
Service: 5
I saw the reviews saying they were slow so I thought if I placed my order ahead of time it would be ready in time. I still ended up having to wait over an hour for it. Why a business would have an order ahead available if they can't make it in time for pick up is beyond me. THIS SEEMS TO BE NORMAL, SO UNLESS YOUNHAVE TIME TO WAIT I WOULD SUGGEST ORDERING AND NOT SHOWING UP FOR AT LEAST AN HOUR AFTER EXPECTED PICK UP TIME
Atmosphere: 3
Food: 3
Service: 1
I had excellent service from Ms. Cathy earlier, she answered my questions, she recommended I try the hot honey sauce for my tenders and she was right because they were fantastic. She had a great smile, excellent customer service and was very professional. She will be the reason I go back, thank you Ms. Cathy!! 😊
Atmosphere: 5
Food: 5
Service: 5
We ordered door dash. I got the street corn, it had a great flavor, but it was still on the little bites of cob. Had I known this before ordering, I would have never gotten it. It's very hard to bite it off.
Miss Penny and Miss Kimberly helped my wife understand what ingredients were in their sauces and rubs. My wife has an allergy of tomatoes and they brought out all the sauces and rubs they use for the wings for use to read the ingredients. Above and beyond excellent service!!
Atmosphere: 5
Food: 5
Service: 5
Where do I start… the dinning area is a mess dirty tables food on the floor overall just dirty. And I waited over an hour for 10 wings the staff seems to have no idea what they are doing definitely not coming back.!!
Atmosphere: 1
Food: 1
Service: 1
I appreciate the workers this morning it honestly made my day! Shout out Keithan and Mrs.Cathy !
Atmosphere: 5
Food: 5
Service: 5
I write this while I’m currently waiting for my order. I made the order on the app at 6:06, it’s 7:23 and I’m still waiting, they have like 4 employees in the back only and they are taking like 20 minutes to make one order. But even when they have more employees I always have to wait like 30 minutes after I get to the restaurant even if I made order online 30 minutes prior. They suck with how slow they are.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
amazing
Atmosphere: 5
Food: 5
Service: 5
Ordered my food an hour before and they still messed up half my food. Called to ask if I could bring it back to be remade and was told to bring my food back another day??? That’s actually ridiculous.
I spent over $60 on 20 piece wings for three people and one of the boxes had only 5 nuggets in it. With no sauce.
I was also told over the phone that it would be an hour wait anyway so it was easier to come back tomorrow.
Idk who was on the phone but that was insane. If you don’t wanna be at your job, maybe just don’t work there!
I’ve never had a bad experience here except maybe waiting longer than I thought. But this was actually the worst food service I have ever received at this location.
Atmosphere: 1
Food: 1
Service: 1
Very rude and forgot items ordered all the time, good food though
The app said 9 - 15 minutes estimated time we got our food 40 min later (mind you it was not busy at all) when we got there the person cooking the food was scratching his crotch and touching his hair nobody is following the food handling rules the food was disgusting overly seasoned felt like chewing on salt and found hair on it had to eat sandwiches for dinner
Atmosphere: 1
Food: 1
Service: 1
I called 3 times the first time it was answered and hung up the second time she asked me to wait I listen to her help 5 people and didn’t come back to the phone I am on the phone for the 3rd time now and it has been 5 mins again and I can here her taking order after order and not answer the phone they haven’t given me a refund for food that was stollen last week
Service: 1
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