They screwed up my order on Friday I called and they said they replace it. I came on Sunday and the manager was very rude to me. It’s not my fault that they screwed up my order and I felt I don’t know if I’ll come back again Kernsville on S. Main St., Winston Salem 4:30 in the
Atmosphere: 2
Food: 4
Service: 2
Nick Baker
The staff were very nice, and I loved your Medium sub! This is one of my favorite restaurants of all time! Thank you for this super duper amazing experience!Vegetarian options: There were a lot of vegetarian options for any vegetarian lover!Dietary restrictions: I love that there’s gluten free options, however I don’t see any dairy free options.Parking: The parking lot had some decent spots, however I got lucky with the emptiness of the lot.Kid-friendliness: The restaurant is super kid-friendly, and I know every kid will love it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich, Smokehouse Beef and Cheddar Brisket, Salad, Mac & Cheese, Firehouse Meatball, Cookie, Turkey Bacon Ranch, Grilled Chicken Salad, Virginia Honey Ham, Loaded Potato Soup, Meatball Turkey, Italian with Grilled Chicken Salad, Chips or Cookie, Jamaican Jerk Turkey, Side Salad, Firehouse Chili, Spicy Cajun Chicken, Firehouse Salad, Firehouse Hero Sub, Club on a Sub
Kim Crouse
1st time having Firehouse. Very very good!! Cashier was really friendly and gave me suggestions. This place puts Subway to absolute shame, and about even on prices too. No more Subway for me!!
John Davidson
Accidentally left my wallet here (7/23/23) The employees who worked until closing that night stole my cash but turned the wallet in. The manager returned my cash but I will never go back there. Thieves work there. Beware.
Morgan
Mmm ? favorite is club on a sub. Great meat, sauces, bread, brownies, and cookies too.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Submarine Sandwich
Drgf Ly
Husband & I visited at this location today right after it opened at 11. The staff was friendly/accommodating & they made our sandwiches perfectly! Thank you for the awesome service. We'll be back when we visit Kernersville.
Marie Johnson
I live in Winston, but work in Kernersville. I really didn't know the area quite that well, I just happened to stop in at The Firehouse Subs on My lunchbreak after getting directions as to where to eat for lunch. Went into The Firehouse Subs for the first time, some months ago Now, and been going ever since. The Staff is so very Nice, Dedicated, Friendly, and Charming: Jodie, Jade', Nick, William, and Stephanie are Outstanding Workers. Each order has been so Delicious, prepared fresh, meaty, and tasty. My Favorite (sandwich) Sub is the Firehouse Italian Sub. But The Most Exciting Part Of Going To The FIREHOUSE SUBS, is that They know You by Name, and I Appreciate that...makes Me feel Absolutely Special and Welcoming!!Parking: Sometime the Parking is very congested because of other business in the same locations. But I can get in and get out OKAY. The Parking hasn't bother Me that much. Be too hungry to dwell on parking issues!!
Deidra Shirley
Nick is the best cashier of all times. He is consistently pleasant and helpful. I actually remembered to leave a review bc he’s so good at his job.Dietary restrictions: Gluten free bun is good
Matthew Meyer
Friendly and clean experience. All other Firehouse subs should be held to this locations standards. Keep up the good work!Parking: It appears there might be parking in the back, but the entire strip mall does not make additional parking obvious.
Atmosphere: 5
Food: 5
Service: 5
Dave C
Stopped in because it was close. I didn't expect it to take close to 15 mins to make a small, 4 in sub. Not did I expect to pay $10 for it. Last time I will go there.
They don't put much meat on the sub. Almost half had no meat on it. Spend $27 for two people for two med subs with only one drink & two chips. Put more meat on your subs. I want be back . Look at your pictures of the subs on the wall they have meat on them. Fix sub the way you got on menu.
Ethan Thompson
These 5-stars go to KEITH, the manager on shift at the time.The 3-team members were definitely new and trying to manage the dinner rush.Keith was a real leader, gentle, firm, and letting his team members learn by doing without berating or criticizing.Keith will absolutely go on to be an incredible leader. We got to talk for a few minutes before leaving and I was encouraged by his attitude and kindness.The turkey bacon ranch was great too. Thanks for the extra pickles, can't get enough firehouse pickles.
Barbara Plumley
We had coupon, enjoyed our food.
Andy P.
25 minutes to receive my sandwich was a bit excessive! 4 employees working and two customers in the establishment and it still took 25 minutes. Not acceptable at all.
Shannon Marie
I went there because I've been to the Highpoint one and it's always been great. This one is definitely not the same. The tuna sub was super watery and my sub had no mayonnaise or cheese. It also had like 2 slices of turkey. I took a picture of it. I called there a couple times but it was a busy signal. I got busy and did call but because it was 5 days later the manager said I had to get there yesterday 8/22/22 if I wanted my sub replaced. I told him that I was calling for future reference so they could improve. I wasn't looking for a replacement. I really didn't want one either. I used to manage a place, and worked in my own catering business and you definitely need correct fulfillment of orders.
They screwed up my order on Friday I called and they said they replace it. I came on Sunday and the manager was very rude to me. It’s not my fault that they screwed up my order and I felt I don’t know if I’ll come back again Kernsville on S. Main St., Winston Salem 4:30 in the
Atmosphere: 2
Food: 4
Service: 2
The staff were very nice, and I loved your Medium sub! This is one of my favorite restaurants of all time! Thank you for this super duper amazing experience!Vegetarian options: There were a lot of vegetarian options for any vegetarian lover!Dietary restrictions: I love that there’s gluten free options, however I don’t see any dairy free options.Parking: The parking lot had some decent spots, however I got lucky with the emptiness of the lot.Kid-friendliness: The restaurant is super kid-friendly, and I know every kid will love it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich, Smokehouse Beef and Cheddar Brisket, Salad, Mac & Cheese, Firehouse Meatball, Cookie, Turkey Bacon Ranch, Grilled Chicken Salad, Virginia Honey Ham, Loaded Potato Soup, Meatball Turkey, Italian with Grilled Chicken Salad, Chips or Cookie, Jamaican Jerk Turkey, Side Salad, Firehouse Chili, Spicy Cajun Chicken, Firehouse Salad, Firehouse Hero Sub, Club on a Sub
1st time having Firehouse. Very very good!! Cashier was really friendly and gave me suggestions. This place puts Subway to absolute shame, and about even on prices too. No more Subway for me!!
Accidentally left my wallet here (7/23/23) The employees who worked until closing that night stole my cash but turned the wallet in. The manager returned my cash but I will never go back there. Thieves work there. Beware.
Mmm ? favorite is club on a sub. Great meat, sauces, bread, brownies, and cookies too.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Submarine Sandwich
Husband & I visited at this location today right after it opened at 11. The staff was friendly/accommodating & they made our sandwiches perfectly! Thank you for the awesome service. We'll be back when we visit Kernersville.
I live in Winston, but work in Kernersville. I really didn't know the area quite that well, I just happened to stop in at The Firehouse Subs on My lunchbreak after getting directions as to where to eat for lunch. Went into The Firehouse Subs for the first time, some months ago Now, and been going ever since. The Staff is so very Nice, Dedicated, Friendly, and Charming: Jodie, Jade', Nick, William, and Stephanie are Outstanding Workers. Each order has been so Delicious, prepared fresh, meaty, and tasty. My Favorite (sandwich) Sub is the Firehouse Italian Sub. But The Most Exciting Part Of Going To The FIREHOUSE SUBS, is that They know You by Name, and I Appreciate that...makes Me feel Absolutely Special and Welcoming!!Parking: Sometime the Parking is very congested because of other business in the same locations. But I can get in and get out OKAY. The Parking hasn't bother Me that much. Be too hungry to dwell on parking issues!!
Nick is the best cashier of all times. He is consistently pleasant and helpful. I actually remembered to leave a review bc he’s so good at his job.Dietary restrictions: Gluten free bun is good
Friendly and clean experience. All other Firehouse subs should be held to this locations standards. Keep up the good work!Parking: It appears there might be parking in the back, but the entire strip mall does not make additional parking obvious.
Atmosphere: 5
Food: 5
Service: 5
Stopped in because it was close. I didn't expect it to take close to 15 mins to make a small, 4 in sub. Not did I expect to pay $10 for it. Last time I will go there.
Restaurantji Recommends
They don't put much meat on the sub. Almost half had no meat on it. Spend $27 for two people for two med subs with only one drink & two chips. Put more meat on your subs. I want be back . Look at your pictures of the subs on the wall they have meat on them. Fix sub the way you got on menu.
These 5-stars go to KEITH, the manager on shift at the time.The 3-team members were definitely new and trying to manage the dinner rush.Keith was a real leader, gentle, firm, and letting his team members learn by doing without berating or criticizing.Keith will absolutely go on to be an incredible leader. We got to talk for a few minutes before leaving and I was encouraged by his attitude and kindness.The turkey bacon ranch was great too. Thanks for the extra pickles, can't get enough firehouse pickles.
We had coupon, enjoyed our food.
25 minutes to receive my sandwich was a bit excessive! 4 employees working and two customers in the establishment and it still took 25 minutes. Not acceptable at all.
I went there because I've been to the Highpoint one and it's always been great. This one is definitely not the same. The tuna sub was super watery and my sub had no mayonnaise or cheese. It also had like 2 slices of turkey. I took a picture of it. I called there a couple times but it was a busy signal. I got busy and did call but because it was 5 days later the manager said I had to get there yesterday 8/22/22 if I wanted my sub replaced. I told him that I was calling for future reference so they could improve. I wasn't looking for a replacement. I really didn't want one either. I used to manage a place, and worked in my own catering business and you definitely need correct fulfillment of orders.