I have been disappointed with my experiences at this location over and over both in the drive thru and inside. Things always seem to be incorrect or low quality! The wait even for the drive thru is terrible, I don’t think I’ve ever not had to pull ahead and wait at the drive thru. Every fountain drink I have tried here is weak and tastes like algae water with “soda flavor”. Will not visit this location again unfortunately. Employees don’t seem to care about quality or helping correct issues.
Atmosphere: 1
Food: 2
Service: 1
Verona Desis
We ordered online and went through the drive through, they forgot one of my burgers but we got it pretty fast, can’t really say much about the atmosphere since we went through the drive through but I ordered a sonic smasher and that thing was just straight SALT. Like if I was going to finish it I’d have to wash the salt out first. Bread didn’t help either, thought I narrowed it down to being the patties.
Atmosphere: 3
Food: 1
Service: 3
Darren Crews
Thought we'd grab something really quick to go we were heading to the beach. Asked for a cheeseburger on toast only certain condiments wrong. Asked for a chicken sandwich on toast certain condiments wrong. Tots were old and pretty much crumbled. No napkins in the bag and my chocolate shake was so thick couldn't drink it. This place should have been closed a long time ago. Don't go here bad experience. This was the second time we'd tried it and both times horrible. Doss's is right across the street they're better.
Atmosphere: 1
Food: 1
Service: 1
Isaac Carrillo
Took too long and food quality was poor. Cold food and half made cherry limeades.
Atmosphere: 1
Food: 1
Service: 1
Ares E
None of their screen are working and some are missing. The whole point of the resturant is out of order.... Why is it even open?
Atmosphere: 1
Food: 1
Service: 1
Angel Lynn
I'd love to give this place a negative star it just needs to be closed down. It's terrible
Atmosphere: 1
Food: 1
Service: 1
Amanda Crews
So we heard that sonic had been getting better so we decided to give it a second try. So we walk in and there's a big hefty guy sitting in the lobby came to take our order. The cook was outside smoking and overall the restaurant just looked bad. Food wasn't so good hotdog buns are not fresh and it looked like it was just throwed together. Don't waste your time I would give it less than one star if I could
Atmosphere: 1
Food: 1
Service: 1
Priscilla Waller
They have the very best onion rings I have ever tasted. Delicious!!! Great service too.
Atmosphere: 5
Food: 5
Service: 5
Gregory Bray
I bought the double Smashburger combo the burger was great. The drink was great. The fries suck so bad that I wouldn’t feed them to my dog. I’ve tried to call the restaurant several times to complain and this is the only way that Ireach anyone is on here.
Drive thru was fast most places are slow don't remember what fast food is. But they do a nice change.
Atmosphere: 4
Food: 4
Service: 4
Zach Williams
I love sonic but I'd never been to this one and I am extremely disappointed. My wife waited for 20 minutes in the drive through to get a footlong hotdog and a chicken tender kids meal. They forgot my son's applesauce and his chicken tenders were horrible it was actually mostly breading and not much chicken and my hotdog my hotdog.... I diddnt get a hotdog I got chili cheese tator tots and I wanted that hotdog and of course I have tried calling and calling and no answer. I don't get sonic very often and now I'll get it alot less now cuz my wife won't go back 2 this location
Atmosphere: 1
Food: 1
Service: 1
Sam Callahan
I would give them a zero if I could. I want anyone and everyone who reads this to know... DO NOT GO TO THIS STORE. They will screw your order up every single time, and then if you go back to address the screw up they'll act like you're inconveniencing them by complaining about it. I'm done. I live in Kernersville, and they've gotten my order wrong so many times, but I keep going back because I like Sonic and it's the only Sonic in Kernersville. But after today I'm done with this place. I will never go there again. This store is owned by KBP Brands. I sent a complain to KBP. I also sent a complaint to Sonic corporate. I'm going to broadcast my experience all over social media for anyone who will listen. This store is absolute garbage. Do not go there unless you want them to mess your order up, take your money, and refuse to be held accountable.
Atmosphere: 1
Food: 1
Service: 1
Patrick Collins
Was there today. The managers name was Amy. She had taken a couples food out the door. Obviously the customer wasn't happy. Came in the restaurant cussing. She politely told him he didn't have to cuss and tried to apease him . This lady was running around trying to please everyone she could including him and nothing she did was good enough. People need more workers like that. She waited on us and I will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Grilled Cheese, Kids' Meal, Chili Cheese Coney, Sonic Bacon Cheeseburger, Corn Dog
Nate Pizarro
Witnessed employees vaping in restaurant and in bathroom. Bad customer service and took 5 minutes to get water and a coke.
I have been disappointed with my experiences at this location over and over both in the drive thru and inside. Things always seem to be incorrect or low quality! The wait even for the drive thru is terrible, I don’t think I’ve ever not had to pull ahead and wait at the drive thru. Every fountain drink I have tried here is weak and tastes like algae water with “soda flavor”. Will not visit this location again unfortunately. Employees don’t seem to care about quality or helping correct issues.
Atmosphere: 1
Food: 2
Service: 1
We ordered online and went through the drive through, they forgot one of my burgers but we got it pretty fast, can’t really say much about the atmosphere since we went through the drive through but I ordered a sonic smasher and that thing was just straight SALT. Like if I was going to finish it I’d have to wash the salt out first. Bread didn’t help either, thought I narrowed it down to being the patties.
Atmosphere: 3
Food: 1
Service: 3
Thought we'd grab something really quick to go we were heading to the beach. Asked for a cheeseburger on toast only certain condiments wrong. Asked for a chicken sandwich on toast certain condiments wrong. Tots were old and pretty much crumbled. No napkins in the bag and my chocolate shake was so thick couldn't drink it. This place should have been closed a long time ago. Don't go here bad experience. This was the second time we'd tried it and both times horrible. Doss's is right across the street they're better.
Atmosphere: 1
Food: 1
Service: 1
Took too long and food quality was poor. Cold food and half made cherry limeades.
Atmosphere: 1
Food: 1
Service: 1
None of their screen are working and some are missing. The whole point of the resturant is out of order.... Why is it even open?
Atmosphere: 1
Food: 1
Service: 1
I'd love to give this place a negative star it just needs to be closed down. It's terrible
Atmosphere: 1
Food: 1
Service: 1
So we heard that sonic had been getting better so we decided to give it a second try. So we walk in and there's a big hefty guy sitting in the lobby came to take our order. The cook was outside smoking and overall the restaurant just looked bad. Food wasn't so good hotdog buns are not fresh and it looked like it was just throwed together. Don't waste your time I would give it less than one star if I could
Atmosphere: 1
Food: 1
Service: 1
They have the very best onion rings I have ever tasted. Delicious!!! Great service too.
Atmosphere: 5
Food: 5
Service: 5
I bought the double Smashburger combo the burger was great. The drink was great. The fries suck so bad that I wouldn’t feed them to my dog. I’ve tried to call the restaurant several times to complain and this is the only way that Ireach anyone is on here.
Atmosphere: 5
Food: 3
Service: 5
They only do drive thru
Restaurantji Recommends
Drive thru was fast most places are slow don't remember what fast food is. But they do a nice change.
Atmosphere: 4
Food: 4
Service: 4
I love sonic but I'd never been to this one and I am extremely disappointed. My wife waited for 20 minutes in the drive through to get a footlong hotdog and a chicken tender kids meal. They forgot my son's applesauce and his chicken tenders were horrible it was actually mostly breading and not much chicken and my hotdog my hotdog.... I diddnt get a hotdog I got chili cheese tator tots and I wanted that hotdog and of course I have tried calling and calling and no answer. I don't get sonic very often and now I'll get it alot less now cuz my wife won't go back 2 this location
Atmosphere: 1
Food: 1
Service: 1
I would give them a zero if I could. I want anyone and everyone who reads this to know... DO NOT GO TO THIS STORE. They will screw your order up every single time, and then if you go back to address the screw up they'll act like you're inconveniencing them by complaining about it. I'm done. I live in Kernersville, and they've gotten my order wrong so many times, but I keep going back because I like Sonic and it's the only Sonic in Kernersville. But after today I'm done with this place. I will never go there again. This store is owned by KBP Brands. I sent a complain to KBP. I also sent a complaint to Sonic corporate. I'm going to broadcast my experience all over social media for anyone who will listen. This store is absolute garbage. Do not go there unless you want them to mess your order up, take your money, and refuse to be held accountable.
Atmosphere: 1
Food: 1
Service: 1
Was there today. The managers name was Amy. She had taken a couples food out the door. Obviously the customer wasn't happy. Came in the restaurant cussing. She politely told him he didn't have to cuss and tried to apease him . This lady was running around trying to please everyone she could including him and nothing she did was good enough. People need more workers like that. She waited on us and I will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Grilled Cheese, Kids' Meal, Chili Cheese Coney, Sonic Bacon Cheeseburger, Corn Dog
Witnessed employees vaping in restaurant and in bathroom. Bad customer service and took 5 minutes to get water and a coke.
Atmosphere: 1
Food: 1
Service: 1
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