I just experienced the WORST customer service of my life at the Kernersville location. I ordered four items, and when I got home I realized I was only given three of the items I ordered. I called and requested to speak to the manager. When I asked the manager her name, she replied, “I’m the manager” and refused to tell me her name. I explained that we were charged for an item that wasn’t in the bag. Her response was, “you weren’t charged for that”. I’m literally staring at the receipt. When she said that, I got angry because she was basically being called a liar. I was offended by her remark because I had the receipt in hand which stated otherwise. She disconnected the call when I stood up for myself. I called back, then she said she “didn’t have to do anything for us” because of my attitude. My husband heard the whole conversation and luckily I recorded it so she can’t lie. She then says she has two new employees and that they are human and make mistakes. She was not apologetic or accommodating and her behavior was extremely unprofessional and RUDE! I’m on the phone with corporate right now so I can report her. I don’t know how she managed to get her position but she doesn’t deserve to have any kind of authority.
Atmosphere: 1
Food: 5
Service: 1
David Cook
Better than it has been in a long time! Good food!
Jermaine iswatchingyou
Went to this location to pick up an order. Asked associate to confirm that all the items were included and instead of a simple answer she gave a smart answer. I already waited 5 minutes for 2 items but she had an attitude.
Atmosphere: 1
Food: 3
Service: 1
Brandon McIntyre
I'm going to Del Taco. Came through for a quick dinner with my wife and daughter. Lady at the drive thru was yelling and slamming the door. Thank god Kernersville has built new places to eat.
Atmosphere: 1
Food: 1
Service: 1
Ace Dog
The woman at the window of the lunch shift at noon 10/17/2025 was extremely kind
Service: 5
Antoine Copes
Nice staff.
Atmosphere: 4
Food: 4
Service: 4
Tammy Pace
They are so nice and funny sometimes. We come to this one and we live in High Point.
Atmosphere: 4
Food: 5
Service: 5
Xian Young
Missed part of my order and they should be embarrassed by the side of sour cream the gave me. Will not be going back to this location.
T
Slow service . Employee was not helpful and was rude the male fixing food. Left
Bought two boxes and two other items. They put all of the food in the same bag so by the time you get home half of it is smushed and your food is busted open.
T Kev
I've given this location so many chances, but I always leave disappointed. My order is always missing something or off in some way shape or form. The Staff are nice, but I swear only one person is actually doing any real work. The dining area is never cleaned even though employees are just standing idle. Take the hint that the parking lot is always empty for a valid reason when every other restaurant is packed full...
Shivi Sandhu
Wrost Service. I was wait for 30 min in lobby they’ll are so rude & never ask me why am here I ask twice to cashier can I place order or Can I do it online she’s walk away then I ask another guy who working in the kitchen he said it will be next then again I wait like more than 5 mins terrible customer service
Caleb Townsend
I got a beefy 5 layer burrito with no beef. How is that possible?
Worst Taco Bell
I just experienced the WORST customer service of my life at the Kernersville location. I ordered four items, and when I got home I realized I was only given three of the items I ordered. I called and requested to speak to the manager. When I asked the manager her name, she replied, “I’m the manager” and refused to tell me her name. I explained that we were charged for an item that wasn’t in the bag. Her response was, “you weren’t charged for that”. I’m literally staring at the receipt. When she said that, I got angry because she was basically being called a liar. I was offended by her remark because I had the receipt in hand which stated otherwise. She disconnected the call when I stood up for myself. I called back, then she said she “didn’t have to do anything for us” because of my attitude. My husband heard the whole conversation and luckily I recorded it so she can’t lie. She then says she has two new employees and that they are human and make mistakes. She was not apologetic or accommodating and her behavior was extremely unprofessional and RUDE! I’m on the phone with corporate right now so I can report her. I don’t know how she managed to get her position but she doesn’t deserve to have any kind of authority.
Atmosphere: 1
Food: 5
Service: 1
Better than it has been in a long time! Good food!
Went to this location to pick up an order. Asked associate to confirm that all the items were included and instead of a simple answer she gave a smart answer. I already waited 5 minutes for 2 items but she had an attitude.
Atmosphere: 1
Food: 3
Service: 1
I'm going to Del Taco. Came through for a quick dinner with my wife and daughter. Lady at the drive thru was yelling and slamming the door. Thank god Kernersville has built new places to eat.
Atmosphere: 1
Food: 1
Service: 1
The woman at the window of the lunch shift at noon 10/17/2025 was extremely kind
Service: 5
Nice staff.
Atmosphere: 4
Food: 4
Service: 4
They are so nice and funny sometimes. We come to this one and we live in High Point.
Atmosphere: 4
Food: 5
Service: 5
Missed part of my order and they should be embarrassed by the side of sour cream the gave me. Will not be going back to this location.
Slow service . Employee was not helpful and was rude the male fixing food. Left
Restaurantji Recommends
Rude bald transgender
Bought two boxes and two other items. They put all of the food in the same bag so by the time you get home half of it is smushed and your food is busted open.
I've given this location so many chances, but I always leave disappointed. My order is always missing something or off in some way shape or form. The Staff are nice, but I swear only one person is actually doing any real work. The dining area is never cleaned even though employees are just standing idle. Take the hint that the parking lot is always empty for a valid reason when every other restaurant is packed full...
Wrost Service. I was wait for 30 min in lobby they’ll are so rude & never ask me why am here I ask twice to cashier can I place order or Can I do it online she’s walk away then I ask another guy who working in the kitchen he said it will be next then again I wait like more than 5 mins terrible customer service
I got a beefy 5 layer burrito with no beef. How is that possible?
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