The food was good, but the manager was a little unprofessional. I probably won't come to this location again. If the atmosphere isn't inviting, then I'm not going to spend my money. I'm sure she doesn't care about losing customers obviously, either way she's going to still get paid.
Christynn Williams
Last Thursday, my boyfriend and I visited this Arby’s, and unfortunately the experience was terrible from start to finish.
I ordered a buffalo chicken sandwich with extra ranch and a medium curly fry. The sandwich was cold, soggy, and barely put together — it was literally falling apart. There was also no extra ranch at all, despite asking for it. The fries were nothing special, but the sandwich alone was enough to ruin the meal.
My boyfriend ordered the chicken tenders with a medium fry and a drink. The tenders were so hard that he almost cracked a tooth biting into them. That’s completely unacceptable.
The atmosphere inside the restaurant was also unpleasant. It was extremely cold, and the condiment station was completely empty. No ketchup, no mustard — nothing. We had to keep going back to the counter just to ask for basic condiments, even though there’s a whole setup meant for customers dining in.
Overall, the food quality was very poor, the restaurant was unprepared, and the experience was disappointing. I honestly don’t understand how this location is still open. Definitely would not recommend.
Atmosphere: 1
Food: 1
Service: 2
Moocifer
Today we were moving and I went in to get food for us and I just really have to thank the GM she was absolutely wonderful. She saw me. She was just so compassionate. She was busy but had a moment to wish us well. Lady may your new year bring you so much joy, laughter and prosperity!
Atmosphere: 5
Food: 5
Service: 5
Mary Bolick
The service is terrible I ordered a Italian Sub paid for in the app just to be told when I came in oh we can’t make that anymore why the heck is on your app, so much for the customer service . Also they didn’t refund me there’s a charge for a beef and cheddar which I never got, and the French dip didn’t have the dip . What an experience I would have to say the manager acted like she had an attitude. Never again will I go .
Atmosphere: 1
Food: 1
Service: 1
Amanda Pulliam
Great customer service. The ladies on Sunday are great 🥰
Atmosphere: 5
Food: 5
Service: 5
Alana Benton
just left there and they gave me a chicken sandwich with no chicken!!!how do yall even do that!!
Food: 1
Service: 1
Brian R
Manager was very personable and made sure we had the right food and it was fresh.Best fast food experiences in a while
Atmosphere: 5
Food: 5
Service: 5
C Hall
Customer service is terrible. I was the ONLY one in the restaurant and was not acknowledged for several minutes. Finally, I asked the manager if my order was ready. It was sitting there waiting for me to pick it up but was not bagged. I waited another 5 mins just to bag it. She and the other worker were doing nothing. Nobody in the drive-thru, no one dining, and no one waiting in line. And they wonder why everyone is next door at Chick-fil-a...duh
Service: 1
Lisa K
Ham and cheese sandwich was ok but fries were overcooked and tasted like they had been sitting all day under the warming lamp.
Atmosphere: 3
Food: 2
Service: 3
Lauren H
Shout out to the three crew members working lunch hour rush at Arby’s in KDale!
Our Arby’s always gets a bad rep for being slow, closed early etc. but we stopped inside to grab lunch on our way out of town (drive thru was actually very busy) and the shift leader Jewel (who is working the line) apologized for the delay as they were the only three working and they had multiple door dash and $50+ drive thru orders back to back… we just waited patiently and Marshall rung us up - they gave us a discount and apologized again. Ashaiyah was also working drive thru and fryers….
We appreciate y’all workin hard! Give them grace over here!!!
They try to charge me $6 for two large ice Waters. When I confronted her she rolled her eyes so I asked for the manager. The manager made it right but laughed the entire time like it was a big joke.
Atmosphere: 1
Food: 3
Service: 1
Mic-e Mortal
The people that work there are always very nice and they do a good job on the food.
Atmosphere: 4
Food: 4
Service: 4
Austin Watson
This place has really turned it around. It used to be really bad but since the new management has taken it over it’s actually good
Atmosphere: 5
Food: 5
Service: 5
Larry Jones
I got the new cheese steak and it had NO PEPPERS AT ALL!!! JUST MEAT AND CHEESE. It was tasteless. Never again!!!
Atmosphere: 4
Food: 1
Service: 4
Jessica S
Service is super slow and the food does not taste good
The food was good, but the manager was a little unprofessional. I probably won't come to this location again. If the atmosphere isn't inviting, then I'm not going to spend my money. I'm sure she doesn't care about losing customers obviously, either way she's going to still get paid.
Last Thursday, my boyfriend and I visited this Arby’s, and unfortunately the experience was terrible from start to finish.
I ordered a buffalo chicken sandwich with extra ranch and a medium curly fry. The sandwich was cold, soggy, and barely put together — it was literally falling apart. There was also no extra ranch at all, despite asking for it. The fries were nothing special, but the sandwich alone was enough to ruin the meal.
My boyfriend ordered the chicken tenders with a medium fry and a drink. The tenders were so hard that he almost cracked a tooth biting into them. That’s completely unacceptable.
The atmosphere inside the restaurant was also unpleasant. It was extremely cold, and the condiment station was completely empty. No ketchup, no mustard — nothing. We had to keep going back to the counter just to ask for basic condiments, even though there’s a whole setup meant for customers dining in.
Overall, the food quality was very poor, the restaurant was unprepared, and the experience was disappointing. I honestly don’t understand how this location is still open. Definitely would not recommend.
Atmosphere: 1
Food: 1
Service: 2
Today we were moving and I went in to get food for us and I just really have to thank the GM she was absolutely wonderful. She saw me. She was just so compassionate. She was busy but had a moment to wish us well. Lady may your new year bring you so much joy, laughter and prosperity!
Atmosphere: 5
Food: 5
Service: 5
The service is terrible I ordered a Italian
Sub paid for in the app just to be told when I came in oh we can’t make that anymore why the heck is on your app, so much for the customer service . Also they didn’t refund me there’s a charge for a beef and cheddar which I never got, and the French dip didn’t have the dip . What an experience I would have to say the manager acted like she had an attitude. Never again will I go .
Atmosphere: 1
Food: 1
Service: 1
Great customer service. The ladies on Sunday are great 🥰
Atmosphere: 5
Food: 5
Service: 5
just left there and they gave me a chicken sandwich with no chicken!!!how do yall even do that!!
Food: 1
Service: 1
Manager was very personable and made sure we had the right food and it was fresh.Best fast food experiences in a while
Atmosphere: 5
Food: 5
Service: 5
Customer service is terrible. I was the ONLY one in the restaurant and was not acknowledged for several minutes. Finally, I asked the manager if my order was ready. It was sitting there waiting for me to pick it up but was not bagged. I waited another 5 mins just to bag it. She and the other worker were doing nothing. Nobody in the drive-thru, no one dining, and no one waiting in line. And they wonder why everyone is next door at Chick-fil-a...duh
Service: 1
Ham and cheese sandwich was ok but fries were overcooked and tasted like they had been sitting all day under the warming lamp.
Atmosphere: 3
Food: 2
Service: 3
Shout out to the three crew members working lunch hour rush at Arby’s in KDale!
Our Arby’s always gets a bad rep for being slow, closed early etc. but we stopped inside to grab lunch on our way out of town (drive thru was actually very busy) and the shift leader Jewel (who is working the line) apologized for the delay as they were the only three working and they had multiple door dash and $50+ drive thru orders back to back… we just waited patiently and Marshall rung us up - they gave us a discount and apologized again. Ashaiyah was also working drive thru and fryers….
We appreciate y’all workin hard! Give them grace over here!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They try to charge me $6 for two large ice Waters. When I confronted her she rolled her eyes so I asked for the manager. The manager made it right but laughed the entire time like it was a big joke.
Atmosphere: 1
Food: 3
Service: 1
The people that work there are always very nice and they do a good job on the food.
Atmosphere: 4
Food: 4
Service: 4
This place has really turned it around. It used to be really bad but since the new management has taken it over it’s actually good
Atmosphere: 5
Food: 5
Service: 5
I got the new cheese steak and it had NO PEPPERS AT ALL!!! JUST MEAT AND CHEESE. It was tasteless. Never again!!!
Atmosphere: 4
Food: 1
Service: 4
Service is super slow and the food does not taste good
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