My friend and I ordered bone-in-wings. The wings were so very overcooked, you couldn’t bite into them. The everything pretzels were excellent.i had 2 crispers. One was fresh and delicious the other was old and crusty. On top of waiting at least 30-40 minutes for the food, the actual service was horrible. Our first server was a very nice lady and acted as if she cared about the bad food but I then realized she didn’t because the manager had no idea at all what the issue was. The manager acted as I was a bother, replaced my meal at a charge. I received a free drink for my bad experience. I then ordered a mushroom Swiss burger that took 45 minutes to arrive. I just took the food home because the service was so horrible that I lost my appetite. There were about least 7 people on the premises that worked there and not very many customers… I watched 2 couples leave because no one came to take their order. I just heated up my burger from last night and it taste like cigarette ash 😡
Atmosphere: 4
Food: 1
Service: 1
Rachel Spurling
Restaurant smells like a bathroom when you walk in. Buffalo Wild Wings ran out of wings. The manager was unhelpful and unfriendly. They should fix their online ordering to reflect accurate times that the food will be available and if they’re out of wings they should not allow wings to be ordered or disclose the appropriate time for it to be picked up. I asked for a refund and because I did not want to wait another 40 minutes for my order to be ready another 40 minutes after my pickup time. I asked for a receipt and was told there was no receipt option and it would take 10 days to be refunded.
Atmosphere: 1
Food: 1
Service: 1
Danny Chintu
I ordered to-go and almost took an hour to get my food, after traveling 20 minutes to this place. The food wasn’t that great, the wings that were fried weren’t cooked properly. Chances on ordering from this location again is zero.
Atmosphere: 1
Food: 2
Service: 1
Demetrius Baker
every single time i come here it takes 30+ minutes to get our food. Also 15 to even get a server!!!! unbelievable 0/10
Atmosphere: 1
Food: 1
Service: 1
Sammie B
Where do I begin me and friends came to this location yesterday sat down for 10 mins never got serviced my friend go up and asked for someone to service us. Took a minute finally got someone to ask for our drinks but we was ready to order since we was sitting there and waiting as it is, took 5 mins to get our drinks. Then we timed our food and we didn’t get it for 45 mins our food and it looked terrible my tenders was burnt the onion rings were all dark and the boneless wings were dried out and looked like it was sauced right as well my friend chicken boneless wings. We didn’t get no refills no utensils or even napkins. We asked the girl for a manager. The manager comes and was really didn’t apologize nothing, asked if we wanted a replacement and we told her no and told us that their short staffed and that their the ones cooking the food. Ok if that was the case they should’ve told us when we got there that their will be a wait since we are short staffed but didnt tell us nothing: then when it came to another manager she seemed caring but still didn’t apologize for the inconvenience, I told her to cancel my tenders to go because I had to leave it was already an hour or so being there. Then the waitress had an attitude came with the tenders and took the bag back with an attitude by the way her name is Joselyn terrible she slammed the credit card on the table and smiled and even had a smart axx attitude as well when we told her the food wasn’t right. And then laughed and walked away I’m sorry but her customer service is terrible and how can she work there didn’t come to offer us nothing no refills and nothing we needed. Never going back to that place to eat it was terrible.
Jessica Perez
I ask one of the employee to clean a table for my family and I since all the tables were dirty they just ignore me. I just left the restaurant because i was waiting 15 minutes
Service: 1
Ella
horrible service sat at a booth for 20 minutes no waiter came to us to greet us , give us menus, drinks nothing, walked out and will not be returing also all the tables were dirty and the place stinks
Atmosphere: 1
Food: 1
Service: 1
Angelina Kilmer
Placed an online order for pickup on a Friday night at 8:30pm. Drove from SE Raleigh and upon arrival, it was chaos. Pickup area was unstaffed and people waiting for orders were there a while, irate. Also many were not even helped yet. Worker brought my order from the back and left without saying my name or advising the order was there. I saw it and asked another worker, who confirmed my order. Drove 25min home to find out my order was INCOMPLETE!!! My daughter’s birthday dinner and we were missing her salad. $40+ order disappointment. The wings, wrap, and onion rings were eh. Not the typical level either.
Atmosphere: 1
Food: 1
Service: 1
Erica Rochlle
This place is terrible. I do not recommend it at all, they say sear your self and then you have to wait 30 mins to get served. On top of that I waited 45 mins for my food it came out cold, crusty like been under a warmer for hours and disgusting. Had no napkins no silverware the entire meal. And lastly asked to speak to a manager and one came out with an entire attitude did not want to do anything to help me. Besides take the good
Atmosphere: 1
Food: 1
Service: 1
Taryn Stark Wyant
Our family came to this restaurant after a late church service. We had the worst experience I could possibly describe. Our drinks took over 20 minutes to arrive (staggered), our food took over an hour. The food, when it did arrive seemed stale, and frankly was gross. Our server tried to make it up to us by delivering two extra sides of fries, even later than our entrées were finally delivered, and it just didn’t sit. We were presented with a check charging us for everything even though everything was so incredibly late. On the way out, we stopped in the restroom. The toilet paper dispenser was empty, the trashcan was overflowing onto the ground, and one paper towel dispenser was broken and the other was empty. We will never come back here again.
The lady at the bar was nice but the food! It was horrible and had a disgusting old greasy, rancid taste. I ended up just throwing the food away once I got home and actually threw the food up while at the restaurant. I hadn’t been the this restaurant in years but now I understand why. Nothing I had tasted fresh! The food truly deserved a zero star!
Atmosphere: 2
Food: 1
Service: 2
Martin Hamilton
Went to b dubs in knightdale sat there for an hour and a half no sign of food and waiter was avoiding us and gave no update on when it would be out. Finally the food came out and it was wrong. Walked past the kitchen and saw employees messing around. The bartender seemed like they were the only 1 capable of doing there job. And the manager service was just as slack as the rest of the employees. IF I COULD LEAVE ZERO STARS I WOULD.
Atmosphere: 1
Food: 1
Service: 1
Samiyrah Lockley
I don’t usually leave reviews, but my experience at Buffalo Wild Wings today (between 5–9pm) was disappointing. The cook in the back, a tall slim guy with a mustache, was eating chicken wings while he was cooking—with his gloves still on—and then kept touching the food. That honestly made me lose my appetite. On top of that, our orders kept getting messed up, and he seemed surprised the whole time, peeking out the kitchen, shaking his head like “got dang” over and over because it was busy. I get that it was packed, but it really didn’t feel professional at all and mind you, we ordered 1 hour in advance…. Definitely not a good experience tonight.
Atmosphere: 1
Food: 1
Service: 1
Med Iben
Do not order pickup from this place unless you bring a camping chair and snacks, because you’ll be waiting for hours. They take forever to prepare even the smallest orders, and the staff is extremely slow with inexperienced management. They prioritize serving people dining in because of tips, while pickup customers are left waiting endlessly.”
My friend and I ordered bone-in-wings. The wings were so very overcooked, you couldn’t bite into them. The everything pretzels were excellent.i had 2 crispers. One was fresh and delicious the other was old and crusty. On top of waiting at least 30-40 minutes for the food, the actual service was horrible. Our first server was a very nice lady and acted as if she cared about the bad food but I then realized she didn’t because the manager had no idea at all what the issue was. The manager acted as I was a bother, replaced my meal at a charge. I received a free drink for my bad experience. I then ordered a mushroom Swiss burger that took 45 minutes to arrive. I just took the food home because the service was so horrible that I lost my appetite. There were about least 7 people on the premises that worked there and not very many customers… I watched 2 couples leave because no one came to take their order. I just heated up my burger from last night and it taste like cigarette ash 😡
Atmosphere: 4
Food: 1
Service: 1
Restaurant smells like a bathroom when you walk in. Buffalo Wild Wings ran out of wings. The manager was unhelpful and unfriendly. They should fix their online ordering to reflect accurate times that the food will be available and if they’re out of wings they should not allow wings to be ordered or disclose the appropriate time for it to be picked up. I asked for a refund and because I did not want to wait another 40 minutes for my order to be ready another 40 minutes after my pickup time. I asked for a receipt and was told there was no receipt option and it would take 10 days to be refunded.
Atmosphere: 1
Food: 1
Service: 1
I ordered to-go and almost took an hour to get my food, after traveling 20 minutes to this place. The food wasn’t that great, the wings that were fried weren’t cooked properly. Chances on ordering from this location again is zero.
Atmosphere: 1
Food: 2
Service: 1
every single time i come here it takes 30+ minutes to get our food. Also 15 to even get a server!!!! unbelievable 0/10
Atmosphere: 1
Food: 1
Service: 1
Where do I begin me and friends came to this location yesterday sat down for 10 mins never got serviced my friend go up and asked for someone to service us. Took a minute finally got someone to ask for our drinks but we was ready to order since we was sitting there and waiting as it is, took 5 mins to get our drinks. Then we timed our food and we didn’t get it for 45 mins our food and it looked terrible my tenders was burnt the onion rings were all dark and the boneless wings were dried out and looked like it was sauced right as well my friend chicken boneless wings. We didn’t get no refills no utensils or even napkins. We asked the girl for a manager. The manager comes and was really didn’t apologize nothing, asked if we wanted a replacement and we told her no and told us that their short staffed and that their the ones cooking the food. Ok if that was the case they should’ve told us when we got there that their will be a wait since we are short staffed but didnt tell us nothing: then when it came to another manager she seemed caring but still didn’t apologize for the inconvenience, I told her to cancel my tenders to go because I had to leave it was already an hour or so being there. Then the waitress had an attitude came with the tenders and took the bag back with an attitude by the way her name is Joselyn terrible she slammed the credit card on the table and smiled and even had a smart axx attitude as well when we told her the food wasn’t right. And then laughed and walked away I’m sorry but her customer service is terrible and how can she work there didn’t come to offer us nothing no refills and nothing we needed. Never going back to that place to eat it was terrible.
I ask one of the employee to clean a table for my family and I since all the tables were dirty they just ignore me. I just left the restaurant because i was waiting 15 minutes
Service: 1
horrible service sat at a booth for 20 minutes no waiter came to us to greet us , give us menus, drinks nothing, walked out and will not be returing also all the tables were dirty and the place stinks
Atmosphere: 1
Food: 1
Service: 1
Placed an online order for pickup on a Friday night at 8:30pm. Drove from SE Raleigh and upon arrival, it was chaos. Pickup area was unstaffed and people waiting for orders were there a while, irate. Also many were not even helped yet. Worker brought my order from the back and left without saying my name or advising the order was there. I saw it and asked another worker, who confirmed my order. Drove 25min home to find out my order was INCOMPLETE!!! My daughter’s birthday dinner and we were missing her salad. $40+ order disappointment. The wings, wrap, and onion rings were eh. Not the typical level either.
Atmosphere: 1
Food: 1
Service: 1
This place is terrible. I do not recommend it at all, they say sear your self and then you have to wait 30 mins to get served. On top of that I waited 45 mins for my food it came out cold, crusty like been under a warmer for hours and disgusting. Had no napkins no silverware the entire meal. And lastly asked to speak to a manager and one came out with an entire attitude did not want to do anything to help me. Besides take the good
Atmosphere: 1
Food: 1
Service: 1
Our family came to this restaurant after a late church service. We had the worst experience I could possibly describe. Our drinks took over 20 minutes to arrive (staggered), our food took over an hour. The food, when it did arrive seemed stale, and frankly was gross. Our server tried to make it up to us by delivering two extra sides of fries, even later than our entrées were finally delivered, and it just didn’t sit. We were presented with a check charging us for everything even though everything was so incredibly late. On the way out, we stopped in the restroom. The toilet paper dispenser was empty, the trashcan was overflowing onto the ground, and one paper towel dispenser was broken and the other was empty. We will never come back here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service, extremely slow.
Atmosphere: 1
Food: 2
Service: 1
The lady at the bar was nice but the food! It was horrible and had a disgusting old greasy, rancid taste. I ended up just throwing the food away once I got home and actually threw the food up while at the restaurant. I hadn’t been the this restaurant in years but now I understand why. Nothing I had tasted fresh! The food truly deserved a zero star!
Atmosphere: 2
Food: 1
Service: 2
Went to b dubs in knightdale sat there for an hour and a half no sign of food and waiter was avoiding us and gave no update on when it would be out. Finally the food came out and it was wrong. Walked past the kitchen and saw employees messing around. The bartender seemed like they were the only 1 capable of doing there job. And the manager service was just as slack as the rest of the employees. IF I COULD LEAVE ZERO STARS I WOULD.
Atmosphere: 1
Food: 1
Service: 1
I don’t usually leave reviews, but my experience at Buffalo Wild Wings today (between 5–9pm) was disappointing. The cook in the back, a tall slim guy with a mustache, was eating chicken wings while he was cooking—with his gloves still on—and then kept touching the food. That honestly made me lose my appetite. On top of that, our orders kept getting messed up, and he seemed surprised the whole time, peeking out the kitchen, shaking his head like “got dang” over and over because it was busy. I get that it was packed, but it really didn’t feel professional at all and mind you, we ordered 1 hour in advance…. Definitely not a good experience tonight.
Atmosphere: 1
Food: 1
Service: 1
Do not order pickup from this place unless you bring a camping chair and snacks, because you’ll be waiting for hours. They take forever to prepare even the smallest orders, and the staff is extremely slow with inexperienced management. They prioritize serving people dining in because of tips, while pickup customers are left waiting endlessly.”
Service: 1
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