Defeats the whole purpose of curbside. I got the text that my order was ready and proceeded to text the link to let them know I was outside to only sit and wait and wait. Finally decided to walk inside to see there was actually a person there who was working take out not actually working… just standing there. By the time I got my order my ice cream was already melted. Very annoying experience. Why offer curbside service if you’re not gonna bring it to the curbside?
Atmosphere: 1
Food: 1
Service: 1
Megan McCarley
I was visiting only as a Door Dasher but the employees were great and my customer's order was ready to go!
tanika jackson
Was left to be seated for 20 minutes before anyone noticed us even though plenty people walked by manager was sitting in corner table not
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Salad
Rich Luberto
Careful, sick for a
Atmosphere: 1
Food: 1
Service: 3
Belle Noel
I will start by saying they were very busy, and I can appreciate that. My boyfriend and I, who ate here, have both been there ourselves in our many years of working as servers, cooks, and restaurant managers. All this said, our experience here was lacking to say the least. We were sat at the bar. Our bartender was dealing with what we could consider run of the mill for a Saturdat night. And we were attended two maybe three times over the course of 90 minutes. Most of that time was spent sitting and waiting. The times that we did have her attention, we had to literally stop her to make a request. They were busy, yes, it's a Saturday night at Chili's. We get it. However, the gentlemen server who had the section directly behind where we were sitting at the bar was clearly extremely busy, and yet he was attentive, friendly, apologetic, kind, and still moving fast. It was clear he knew exactly what he was doing.For my meal, I mentioned to the bar tender, who took my order, that I was allergic to onions. My meal arrived (eventually) with a nice portion of onions in it. I then had to wait another 15-20 minutes for another meal, when I said it was fine if they just scooped it out, as the onions were all shoved in a corner of the bowl and I'd be fine, I just wanted to eat. 15-20 minutes later, I get my new meal. (There was a large chunk of raw red onion right on top. Hilarious. I just picked it off and moved on.) They covered a good portion of my meal without me asking, which I appreciated. Our bartender frequently went and sat down somewhere to eat and drink her drink. I know what having a long shift is like, but she had several people at the bar clearly needing service, including us. We waited for about 15-20 minutes AGAIN after being given a box because she slid a card reader our way for the check (without saying anything or even making eye contact). My partner was paying with cash. Go figure. She was nowhere to be seen. We see the manager walk by, look at us, and then walk away frustrated. We watch as he walks up to a booth, points at us, and clearly reprimand. Sure enough, our bartender stands up from the table and slowly, while pouting, walks over to the bar, cleans someone else's space, doesn't make eye contact with us once, and leaves again. We asked another server or maybe busser, "can we just leave our cash here for the check and leave?" He did not answer the question, just said "you have to wait for her" and left. When she finally arrived again, we asked the same question, she said yes, and we left the money and FINALLY were able to leave.There were other small issues and annoyances as well, but I won't bother.We will go to the Applebee's next time. ?
Atmosphere: 3
Food: 3
Service: 2
Alisha Tee
Chili's is an outstanding dining destination that never fails to impress. From the moment I stepped in, the warm and inviting atmosphere set the stage for a truly delightful experience. The menu offered a wide array of mouthwatering dishes, each bursting with flavor and prepared to perfection. The highlight of my visit, however, was the exceptional service provided by the bartender, whose attentiveness and friendly demeanor elevated my dining experience. His friendliness and genuine interest in making sure we had a fantastic time were truly commendable. Overall, my visit to Chili's was a resounding success, thanks in no small part to the outstanding service provided by the bartender. His dedication to ensuring that every guest feels valued and well taken care of is a testament to the high standards upheld at Chili's. I can't wait to return and savor the exceptional hospitality and delectable offerings once again.Kid-friendliness: My daughter loves to play on the tablets that Chilis has at the table. $2.99 for unlimited games :)
Atmosphere: 5
Food: 5
Service: 5
Latasha Cooke
TERRIBLE! Never AGAIN.. came in for a little lunch while out shopping, waiter seated us ordered our food , and as we ate we look up and roaches where coming out the seats , DISGUSTED is a understatement, NEVER AGAIN, called the manager out, he comes out and says sorry you guys they actually sprayed yesterday so they are coming out now ! AGAIN WON'T BE BACK!
Atmosphere: 1
Food: 1
Service: 1
Evelyn Parker
I love the service , it was fast an the food was hot ? but the door was not clean an I saw dust under some of the tables.Parking: it was clear ? an the ♿ was up front an made it easy to come in to the place , lots of rooms around the building.Wheelchair accessibility: Yes , made it easy with my Bad hips to just get out of the Car an go in too Chili's
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Fajitas, Steak
Andrew Davis
Our waiter was extremely friendly and personable, but we waited above an hour for our food to the point that two people in our group had to leave and I had to get boxes for their full meal. Many other full tables were served before us that were seated after us. Disappointing when you’re on a timetable, but thankful for our waiter’s intentionality.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Chicken Crispers
Katie L
I hate to leave a negative review. However this location could use some feedback. We were seated promptly in a booth. The seats in the booth are all ripped up. I'm not sure why they aren't maintaining the seats. No one wants to sit in a ripped open booth seat with stuffing exposed. Then they waitress took our drink order. We got that promptly. As far as our food. That's another story. Ordered mozzarella sticks (at least what I thought were sticks) and chicken strips and fries. Waited for I don't know how long. Then the waiter brings the meal before the appetizer. As he's setting the plate down another waitress brings our mozzarella sticks. Well not sticks. More like mozzarella bricks? The chicken strips were good but the service and atmosphere could use some sprucing up. No one wants to sit in old broken seats. And we had to ask for silverware and napkins. Those should be standard. Then when you see the review replies it's not even a human reply. It's a robot. So they don't really care about customer service there. If they did it would be an actual person typing.
All the food was delicious and the service was fantastic!!
Atmosphere: 5
Food: 5
Service: 5
Austin T
Waited over an hour for food that never came. The order was never put in and our server Anthony never came by once to check on us. Drinks weren't refilled once while there either. Brought up concerns with manager after and wasn't offered any compensation. Do not waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Ebony G
Food was delicious but the service from Genko was superb. I would go back just to see her smile.
Atmosphere: 5
Food: 4
Service: 5
valeria williams
My waitress forgot I was there. It took 20 minutes to get my tea. It was 30 minutes before she took my order. Then I had to get another waiter to bring me some to go plates.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Corn, Half Order of Ribs, Texas Cheese Fries
Defeats the whole purpose of curbside. I got the text that my order was ready and proceeded to text the link to let them know I was outside to only sit and wait and wait. Finally decided to walk inside to see there was actually a person there who was working take out not actually working… just standing there. By the time I got my order my ice cream was already melted. Very annoying experience. Why offer curbside service if you’re not gonna bring it to the curbside?
Atmosphere: 1
Food: 1
Service: 1
I was visiting only as a Door Dasher but the employees were great and my customer's order was ready to go!
Was left to be seated for 20 minutes before anyone noticed us even though plenty people walked by manager was sitting in corner table not
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Salad
Careful, sick for a
Atmosphere: 1
Food: 1
Service: 3
I will start by saying they were very busy, and I can appreciate that. My boyfriend and I, who ate here, have both been there ourselves in our many years of working as servers, cooks, and restaurant managers. All this said, our experience here was lacking to say the least. We were sat at the bar. Our bartender was dealing with what we could consider run of the mill for a Saturdat night. And we were attended two maybe three times over the course of 90 minutes. Most of that time was spent sitting and waiting. The times that we did have her attention, we had to literally stop her to make a request. They were busy, yes, it's a Saturday night at Chili's. We get it. However, the gentlemen server who had the section directly behind where we were sitting at the bar was clearly extremely busy, and yet he was attentive, friendly, apologetic, kind, and still moving fast. It was clear he knew exactly what he was doing.For my meal, I mentioned to the bar tender, who took my order, that I was allergic to onions. My meal arrived (eventually) with a nice portion of onions in it. I then had to wait another 15-20 minutes for another meal, when I said it was fine if they just scooped it out, as the onions were all shoved in a corner of the bowl and I'd be fine, I just wanted to eat. 15-20 minutes later, I get my new meal. (There was a large chunk of raw red onion right on top. Hilarious. I just picked it off and moved on.) They covered a good portion of my meal without me asking, which I appreciated. Our bartender frequently went and sat down somewhere to eat and drink her drink. I know what having a long shift is like, but she had several people at the bar clearly needing service, including us. We waited for about 15-20 minutes AGAIN after being given a box because she slid a card reader our way for the check (without saying anything or even making eye contact). My partner was paying with cash. Go figure. She was nowhere to be seen. We see the manager walk by, look at us, and then walk away frustrated. We watch as he walks up to a booth, points at us, and clearly reprimand. Sure enough, our bartender stands up from the table and slowly, while pouting, walks over to the bar, cleans someone else's space, doesn't make eye contact with us once, and leaves again. We asked another server or maybe busser, "can we just leave our cash here for the check and leave?" He did not answer the question, just said "you have to wait for her" and left. When she finally arrived again, we asked the same question, she said yes, and we left the money and FINALLY were able to leave.There were other small issues and annoyances as well, but I won't bother.We will go to the Applebee's next time. ?
Atmosphere: 3
Food: 3
Service: 2
Chili's is an outstanding dining destination that never fails to impress. From the moment I stepped in, the warm and inviting atmosphere set the stage for a truly delightful experience. The menu offered a wide array of mouthwatering dishes, each bursting with flavor and prepared to perfection. The highlight of my visit, however, was the exceptional service provided by the bartender, whose attentiveness and friendly demeanor elevated my dining experience. His friendliness and genuine interest in making sure we had a fantastic time were truly commendable. Overall, my visit to Chili's was a resounding success, thanks in no small part to the outstanding service provided by the bartender. His dedication to ensuring that every guest feels valued and well taken care of is a testament to the high standards upheld at Chili's. I can't wait to return and savor the exceptional hospitality and delectable offerings once again.Kid-friendliness: My daughter loves to play on the tablets that Chilis has at the table. $2.99 for unlimited games :)
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE! Never AGAIN.. came in for a little lunch while out shopping, waiter seated us ordered our food , and as we ate we look up and roaches where coming out the seats , DISGUSTED is a understatement, NEVER AGAIN, called the manager out, he comes out and says sorry you guys they actually sprayed yesterday so they are coming out now ! AGAIN WON'T BE BACK!
Atmosphere: 1
Food: 1
Service: 1
I love the service , it was fast an the food was hot ? but the door was not clean an I saw dust under some of the tables.Parking: it was clear ? an the ♿ was up front an made it easy to come in to the place , lots of rooms around the building.Wheelchair accessibility: Yes , made it easy with my Bad hips to just get out of the Car an go in too Chili's
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Fajitas, Steak
Our waiter was extremely friendly and personable, but we waited above an hour for our food to the point that two people in our group had to leave and I had to get boxes for their full meal. Many other full tables were served before us that were seated after us. Disappointing when you’re on a timetable, but thankful for our waiter’s intentionality.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Chicken Crispers
I hate to leave a negative review. However this location could use some feedback. We were seated promptly in a booth. The seats in the booth are all ripped up. I'm not sure why they aren't maintaining the seats. No one wants to sit in a ripped open booth seat with stuffing exposed. Then they waitress took our drink order. We got that promptly. As far as our food. That's another story. Ordered mozzarella sticks (at least what I thought were sticks) and chicken strips and fries. Waited for I don't know how long. Then the waiter brings the meal before the appetizer. As he's setting the plate down another waitress brings our mozzarella sticks. Well not sticks. More like mozzarella bricks? The chicken strips were good but the service and atmosphere could use some sprucing up. No one wants to sit in old broken seats. And we had to ask for silverware and napkins. Those should be standard. Then when you see the review replies it's not even a human reply. It's a robot. So they don't really care about customer service there. If they did it would be an actual person typing.
Atmosphere: 1
Food: 3
Service: 1
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Nothing like the Triple
Atmosphere: 5
Food: 5
Service: 5
All the food was delicious and the service was fantastic!!
Atmosphere: 5
Food: 5
Service: 5
Waited over an hour for food that never came. The order was never put in and our server Anthony never came by once to check on us. Drinks weren't refilled once while there either. Brought up concerns with manager after and wasn't offered any compensation. Do not waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Food was delicious but the service from Genko was superb. I would go back just to see her smile.
Atmosphere: 5
Food: 4
Service: 5
My waitress forgot I was there. It took 20 minutes to get my tea. It was 30 minutes before she took my order. Then I had to get another waiter to bring me some to go plates.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Corn, Half Order of Ribs, Texas Cheese Fries