Coffee good but employees were all on phones and sipping coffee and looked hassled to have to find my preordered drink for me.
Taylor Williams
The Dunkin' in Knightdale has consistently demonstrated poor customer service, particularly from employees Tameka and Kayla. Kayla appears to struggle with communication at the drive-thru speaker—she frequently claims she cannot hear customers, even when they are speaking loudly and clearly. On one occasion, she left the speaker for 5–10 minutes without explanation, leaving me mid-order and forcing me to drive up to the window just to complete it.
Instead of helping resolve the issue, her manager, Tameka, offered no assistance or courtesy. She simply told me to go back through the drive-thru line, despite the fact that I had already waited 15–20 minutes. Both staff members were dismissive and unprofessional when addressed directly. Overall, the experience reflected very poor customer service and a lack of accountability, definitely not what I expect from a brand like Dunkin'.
Stephanie Johnson
Food tastes like bleach, I was already in the next town over when I ate my wake up wrap. It tastes like they didn’t wipe the chemicals off flat top. No one would answer the phone either, figured they were busy so I waited. Called again. Waited, called again, nothing. You either need to hire more people, or close this crummy location and re open in a bigger store. I almost want to suspect this store is a laundering front with how little inventory they have, employees don’t care to do their job, & customer service doesn’t exist!
Edward M.
My favorite coffee shop
Aulani “Reese B.” Rhys
I hate sugar in my iced coffee. Before driving off from the drive thru I mentioned that my coffee looked really light..the girl with the short hair cut went to go talk to the other girl the made the coffee and came back and mentioned it was because of the swirl favoring…guess what I received specifically after I asked for no sugar and an abundance of creamer after I asked for a splash of it only…why ask for my preference but still make it how you want to?! turned around and went back to the location and there was a girl with burgundy hair at the front counter who didn’t even acknowledge me but mentioned to the other girl that I needed help…the attitudes, unprofessionalism, and lack of customer service is what you will get along with your order you’ve been warned….Ive been three times on different occasions and it doesn’t get any better just worse…spend your money elsewhere!
Charles Smith
It’s a Dunkin. Food is good and my order was accurate. Employees could use some more positive energy
Destiny Mickell
This Dunkin location never has anything in stock! This weekend however, Mother’s Day weekend, was the absolute worst. I placed an order online, when I arrive they tell me they don’t have any of the donuts available I ordered. I ordered a dozen and a box of munchkins and they didn’t have it available. I’m so confused, is there no one there that was trained on how to make donuts? I’m from NY where Dunkin was preferred over Krispy Kreme, but down here I see why everyone goes to KK instead, dd never has anything available!
Casey Merrill
My wake up wraps tasted like chemicals. I literally had to spit out the bites I tried to take. Spent $14 on a coffee, old donut and two inedible wake up wraps. Really awful experience - won’t be returning
Jessica S
This is the worst Dunkin’ Donuts ever! Everyone is so rude. The food is never cooked. Good the coffee is never good. Dunkin’ Donuts corporate should shut this place down.
I cant begin to explain the absolute lowest level of customer service this place gave. The female cashier, Malaya is her name is literally awful. She sighs, moans and groans and has absolutely no regard for anyone other than herself. I waited in the drive through line just to order, when there wasn't a single car in front of me, for over 12 minutes. No cars in front of me, she simply didn't want to do her job. Then, when I ordered my drink with light ice she proceeds to tell me that light ice doesn't mean there will be more drink..... I simply don't want a watered down coffee but thanks for the science lesson I guess? Then, I proceed to TRY to order donuts, they were supposedly out of every type I wanted. Wild. Their sanitation rate is a 90.5. Extremely low for the food industry and the customer service is even less than that, by a long shot. I also asked for the store number and she said I had to look it up myself. Told her to please obtain the store number, I found it on the receipt and she tried to give me a bogus number and it was completely different than what was on the receipt. Already called corporate. Waiting to hear back from them within the next 2 days with a resolution. Malaya done got the wrong one.
Darrell Coley
Normally I don't complain but had the worst experience at this Dunkin Donuts,unprofessional,food was cold to much ice in my drink and when I complaint I was yelled at by the manager. Now I'm not going back into that Dunkin' donut and I love dunkin' donuts
Anonymous
Please watch the price that Dunkin Donut’s in Knightdale, NC are charging you. I went to purchase and item and would have been charged more than the item price stated on the menu. When I asked can they respect the item price that is displayed on the menu they called the manager on the phone and she told me that they will not respect the price of the item displayed and would not adjust the price. So just be careful and make sure your being charge the correct price. I’ve contacted the corporate office to make them aware.
Nelson Kelsey
Dirty as all get out all the employees were walking around talking an had attitudes. The whole store needs to be fired !! Sorry lazy asses can’t even get a coffee right an you take 20 mins to make it 💀
Coffee good but employees were all on phones and sipping coffee and looked hassled to have to find my preordered drink for me.
The Dunkin' in Knightdale has consistently demonstrated poor customer service, particularly from employees Tameka and Kayla. Kayla appears to struggle with communication at the drive-thru speaker—she frequently claims she cannot hear customers, even when they are speaking loudly and clearly. On one occasion, she left the speaker for 5–10 minutes without explanation, leaving me mid-order and forcing me to drive up to the window just to complete it.
Instead of helping resolve the issue, her manager, Tameka, offered no assistance or courtesy. She simply told me to go back through the drive-thru line, despite the fact that I had already waited 15–20 minutes. Both staff members were dismissive and unprofessional when addressed directly. Overall, the experience reflected very poor customer service and a lack of accountability, definitely not what I expect from a brand like Dunkin'.
Food tastes like bleach, I was already in the next town over when I ate my wake up wrap. It tastes like they didn’t wipe the chemicals off flat top. No one would answer the phone either, figured they were busy so I waited. Called again. Waited, called again, nothing. You either need to hire more people, or close this crummy location and re open in a bigger store. I almost want to suspect this store is a laundering front with how little inventory they have, employees don’t care to do their job, & customer service doesn’t exist!
My favorite coffee shop
I hate sugar in my iced coffee. Before driving off from the drive thru I mentioned that my coffee looked really light..the girl with the short hair cut went to go talk to the other girl the made the coffee and came back and mentioned it was because of the swirl favoring…guess what I received specifically after I asked for no sugar and an abundance of creamer after I asked for a splash of it only…why ask for my preference but still make it how you want to?! turned around and went back to the location and there was a girl with burgundy hair at the front counter who didn’t even acknowledge me but mentioned to the other girl that I needed help…the attitudes, unprofessionalism, and lack of customer service is what you will get along with your order you’ve been warned….Ive been three times on different occasions and it doesn’t get any better just worse…spend your money elsewhere!
It’s a Dunkin. Food is good and my order was accurate. Employees could use some more positive energy
This Dunkin location never has anything in stock! This weekend however, Mother’s Day weekend, was the absolute worst. I placed an order online, when I arrive they tell me they don’t have any of the donuts available I ordered. I ordered a dozen and a box of munchkins and they didn’t have it available. I’m so confused, is there no one there that was trained on how to make donuts? I’m from NY where Dunkin was preferred over Krispy Kreme, but down here I see why everyone goes to KK instead, dd never has anything available!
My wake up wraps tasted like chemicals. I literally had to spit out the bites I tried to take. Spent $14 on a coffee, old donut and two inedible wake up wraps. Really awful experience - won’t be returning
This is the worst Dunkin’ Donuts ever! Everyone is so rude. The food is never cooked. Good the coffee is never good. Dunkin’ Donuts corporate should shut this place down.
Okay experience
Restaurantji Recommends
I cant begin to explain the absolute lowest level of customer service this place gave. The female cashier, Malaya is her name is literally awful. She sighs, moans and groans and has absolutely no regard for anyone other than herself. I waited in the drive through line just to order, when there wasn't a single car in front of me, for over 12 minutes. No cars in front of me, she simply didn't want to do her job. Then, when I ordered my drink with light ice she proceeds to tell me that light ice doesn't mean there will be more drink..... I simply don't want a watered down coffee but thanks for the science lesson I guess? Then, I proceed to TRY to order donuts, they were supposedly out of every type I wanted. Wild. Their sanitation rate is a 90.5. Extremely low for the food industry and the customer service is even less than that, by a long shot. I also asked for the store number and she said I had to look it up myself. Told her to please obtain the store number, I found it on the receipt and she tried to give me a bogus number and it was completely different than what was on the receipt. Already called corporate. Waiting to hear back from them within the next 2 days with a resolution. Malaya done got the wrong one.
Normally I don't complain but had the worst experience at this Dunkin Donuts,unprofessional,food was cold to much ice in my drink and when I complaint I was yelled at by the manager. Now I'm not going back into that Dunkin' donut and I love dunkin' donuts
Please watch the price that Dunkin Donut’s in Knightdale, NC are charging you. I went to purchase and item and would have been charged more than the item price stated on the menu. When I asked can they respect the item price that is displayed on the menu they called the manager on the phone and she told me that they will not respect the price of the item displayed and would not adjust the price. So just be careful and make sure your being charge the correct price. I’ve contacted the corporate office to make them aware.
Dirty as all get out all the employees were walking around talking an had attitudes. The whole store needs to be fired !! Sorry lazy asses can’t even get a coffee right an you take 20 mins to make it 💀
They never have doughnuts.
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