I come to my local Dunkin’ Donuts shop almost everyday and get the same order all the time for some reason today was a different experience for me, I was greeted by a young lady named Kayla and informed that they were all out of the large ice coffee cups, so I simply asked if she could accommodate the large coffee size cup for a large hot coffee cup just to assure that I was getting exactly what I ordered instead she replied I’m sorry I’m not corporate I’m just an employee and we are not allowed to give you a large hot coffee cup for the accommodations, I explained that I will still pay the full price for the large ice coffee the only difference would be the large hot cup instead. At that moment I just settled for a medium size. This employee just lost a sale and a valued customer moving forward. Thanks for you customer service.. oh btw this is how my Boston cream donuts were placed in the bag as well. SMH.
Atmosphere: 3
Food: 1
Service: 1
Jennifer B
Horrible attitudes from them. Every time I go. They don't say anything when you pull up to the speaker unless you say something because they're hoping that if they pretend that they Don't know that you're there then you'll just leave. They always mess up my order or forget something. They never cook the food properly, especially the avocado toast , I don't think they even cook the bread, they just put cold avocado on a cold raw piece of bread. It's literally called toast, I don't know why they don't toast it. Toast is supposed to be crunchy isn't it???
Atmosphere: 2
Food: 3
Service: 1
Jon Snow
Everyone I order from uber eats my 60 percent of my order is wrong! I just received someone’s Grubhub coffee with my Uber eats order! I ordered the sandwich on a bagel and 3 times in a row it came on a croissant! Get it together over there sheesh! It ain’t that hard!
Atmosphere: 1
Food: 1
Service: 1
Alyssa Johnson
Yall need to read your tickets. Mobile orders are just as important as regular orders made in store and at drive thru. I come everyday. Yall know me. Make my drink right. It’s not rocket science. It’s really simple.
Atmosphere: 1
Food: 1
Service: 1
Ruby Rodriguez
I don’t know how to shop for coffee so anytime my little sister comes around with a great drink I snap a picture of the receipt on the cup. Despite how annoying it is to read a picture of the abbreviations— Lolo was welcoming, very patient and kind. She even gave recommendations and helped me discover a new taste that I’m thrilled about. Thanks Lolo. There was another lady, didn’t get her name, but her smile is contagious. Vibrant energy. Only negative was a selection of ice cream. I was in the mood for a scoop or two.
Atmosphere: 5
Service: 5
itsyaboijames
Out here waiting outside after it opened up for 30 minutes and the people still ain't open this
Service: 1
Carlton Stephen
Horrible customer service and inaccurate pricing.
Atmosphere: 2
Food: 4
Service: 1
Latherio Boyd
I asked why I got cold snakin bacon and the young woman said that it was company policy…when I asked her to heat it up she got angry, started cursing and even physically threatened me. That will be the last time I go there…I filed a complaint with corporate but she’s lucky I’m mature enough not to take it a different route…but will she be so lucky with the next customer, I wonder
Atmosphere: 1
Food: 2
Service: 1
Amy Lloyd
It's been a minute since I had a Dunkin coffee, everything bagel with veggie cream cheese and hash browns. The cashier and other staff were smiling and greeted me. In the lobby people were sitting and talking, a couple ofWomen, older couple and a gentleman were conversing. I overheard the gentleman standing talking with the elderly couple about "rabbit hunting". I was so tempted to interject, but I didn't. I use to help my Dad clean rabbits after he went rabbit hunting on Saturday morning with fellow men in the community. I say all ALL of that to say, small-town living is American. So, Dunkin Donuts in Knightendale(sp.), NC. Thanks for a moment in time twice. Well I thought the bagel looked small but I never worked at one. I bite dOuGHhh... It's still a great day.?
Manager needs to be FIRED at this location. EXTREMELY RUDE / Unprofessional. Knightdale NCIf my coffee is not right I will obviously have remade. I went to get my coffee remade a day after buying it because I didn’t have time to go back the same day, the manager (black lady, heavy set) said that I can’t do that because you have to get it remade within the hour. This was interesting seeing how I have done so in the past of it was wrong. She refused to remake my coffee so I just ended up ordering another. And now today, I got a coffee and the guy that made it made it clearly did not follow what I wanted in it. Within 5 minutes after receiving my order I went back and The manager comes to the window saying I get my coffee remade too many times (when this is her second time seeing me) and she again refused to remake my coffee, she told the guy that originally made it to not remake my coffee. Not only did she not keep her word of saying you have to get the coffee remade within the hour, but she is extremely rude and had absolutely no customer service skills. She then went on to argue with me, saying “from now on you’re going to order you’re coffee black and put the things you want in it on the side so you can put it in yourself.” No, I don’t come to a coffee shop to make my own coffee and I’m not letting someone tell me how I’m going to order my coffee. So she ended up giving me my money back and slammed the drive thru window shut. I don’t know how she’s the manger with her lack of customer service skills, or people skills in general, and with her horrible attitude. I think this Dunkin’ Donuts should reevaluate their manager qualifications because she isn’t it.
Wouldn’t even be a star. This Dunkin is absolute garbage. Never has anything, takes forever, or closes before closing time. Avoid.
Atmosphere: 1
Food: 1
Service: 1
nedulla top
Stop by for a medium sized decaf coffee with cream. I walked back to my car, took a sip, the coffee wasn't hot and there was too much cream. So I went back into the store, the girl was very nice, she poured off some coffee added in more coffee it was still cold and disgusting. I ended up spilling it out when I got home. They should consider hiring an interior decorator because the store itself is very unwelcoming.
Atmosphere: 1
Food: 1
Service: 5
Brandon Kuhn
Very slow, employees have no pep in step. Ordered a large coffee with 1 cream and my coffee looks like milk. The other coffee did not have almond milk as requested.. worst Dunkin I've ever been
Food: 1
Service: 1
Recommended dishes: Donuts
Joshua Lee
In the drive through Devin was awesome. He was kind to everyone in our car. Hooked our Boston terrier up with a little pup cup. Definitely will continue to come to this location. ??
Atmosphere: 5
Food: 5
Service: 5
kim davis
The last few times this week I brought donuts at the Knightdale NC store my filled donuts did not have filling, other donuts were not fresh and the servers were very rude. We also had an issue with getting free donuts when the red light is on - something we had never had an issue with. The server looked us over and told us "That program ended and we don't have to give you anything." - just after we witnessed the person in front of us receive a free donut. We have not had this kind of problem in the past and things like this will have us changing where we buy our favorite treat.
I come to my local Dunkin’ Donuts shop almost everyday and get the same order all the time for some reason today was a different experience for me, I was greeted by a young lady named Kayla and informed that they were all out of the large ice coffee cups, so I simply asked if she could accommodate the large coffee size cup for a large hot coffee cup just to assure that I was getting exactly what I ordered instead she replied I’m sorry I’m not corporate I’m just an employee and we are not allowed to give you a large hot coffee cup for the accommodations, I explained that I will still pay the full price for the large ice coffee the only difference would be the large hot cup instead. At that moment I just settled for a medium size. This employee just lost a sale and a valued customer moving forward. Thanks for you customer service.. oh btw this is how my Boston cream donuts were placed in the bag as well. SMH.
Atmosphere: 3
Food: 1
Service: 1
Horrible attitudes from them. Every time I go. They don't say anything when you pull up to the speaker unless you say something because they're hoping that if they pretend that they Don't know that you're there then you'll just leave. They always mess up my order or forget something. They never cook the food properly, especially the avocado toast , I don't think they even cook the bread, they just put cold avocado on a cold raw piece of bread. It's literally called toast, I don't know why they don't toast it. Toast is supposed to be crunchy isn't it???
Atmosphere: 2
Food: 3
Service: 1
Everyone I order from uber eats my 60 percent of my order is wrong! I just received someone’s Grubhub coffee with my Uber eats order! I ordered the sandwich on a bagel and 3 times in a row it came on a croissant! Get it together over there sheesh! It ain’t that hard!
Atmosphere: 1
Food: 1
Service: 1
Yall need to read your tickets. Mobile orders are just as important as regular orders made in store and at drive thru. I come everyday. Yall know me. Make my drink right. It’s not rocket science. It’s really simple.
Atmosphere: 1
Food: 1
Service: 1
I don’t know how to shop for coffee so anytime my little sister comes around with a great drink I snap a picture of the receipt on the cup. Despite how annoying it is to read a picture of the abbreviations— Lolo was welcoming, very patient and kind. She even gave recommendations and helped me discover a new taste that I’m thrilled about. Thanks Lolo. There was another lady, didn’t get her name, but her smile is contagious. Vibrant energy. Only negative was a selection of ice cream. I was in the mood for a scoop or two.
Atmosphere: 5
Service: 5
Out here waiting outside after it opened up for 30 minutes and the people still ain't open this
Service: 1
Horrible customer service and inaccurate pricing.
Atmosphere: 2
Food: 4
Service: 1
I asked why I got cold snakin bacon and the young woman said that it was company policy…when I asked her to heat it up she got angry, started cursing and even physically threatened me. That will be the last time I go there…I filed a complaint with corporate but she’s lucky I’m mature enough not to take it a different route…but will she be so lucky with the next customer, I wonder
Atmosphere: 1
Food: 2
Service: 1
It's been a minute since I had a Dunkin coffee, everything bagel with veggie cream cheese and hash browns. The cashier and other staff were smiling and greeted me. In the lobby people were sitting and talking, a couple ofWomen, older couple and a gentleman were conversing. I overheard the gentleman standing talking with the elderly couple about "rabbit hunting". I was so tempted to interject, but I didn't. I use to help my Dad clean rabbits after he went rabbit hunting on Saturday morning with fellow men in the community. I say all ALL of that to say, small-town living is American. So, Dunkin Donuts in Knightendale(sp.), NC. Thanks for a moment in time twice. Well I thought the bagel looked small but I never worked at one. I bite dOuGHhh... It's still a great day.?
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Hash Browns, Croissant, Donuts, Caramel Iced Macchiato, Bagels
Manager needs to be FIRED at this location. EXTREMELY RUDE / Unprofessional. Knightdale NCIf my coffee is not right I will obviously have remade. I went to get my coffee remade a day after buying it because I didn’t have time to go back the same day, the manager (black lady, heavy set) said that I can’t do that because you have to get it remade within the hour. This was interesting seeing how I have done so in the past of it was wrong. She refused to remake my coffee so I just ended up ordering another. And now today, I got a coffee and the guy that made it made it clearly did not follow what I wanted in it. Within 5 minutes after receiving my order I went back and The manager comes to the window saying I get my coffee remade too many times (when this is her second time seeing me) and she again refused to remake my coffee, she told the guy that originally made it to not remake my coffee. Not only did she not keep her word of saying you have to get the coffee remade within the hour, but she is extremely rude and had absolutely no customer service skills. She then went on to argue with me, saying “from now on you’re going to order you’re coffee black and put the things you want in it on the side so you can put it in yourself.” No, I don’t come to a coffee shop to make my own coffee and I’m not letting someone tell me how I’m going to order my coffee. So she ended up giving me my money back and slammed the drive thru window shut. I don’t know how she’s the manger with her lack of customer service skills, or people skills in general, and with her horrible attitude. I think this Dunkin’ Donuts should reevaluate their manager qualifications because she isn’t it.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Wouldn’t even be a star. This Dunkin is absolute garbage. Never has anything, takes forever, or closes before closing time. Avoid.
Atmosphere: 1
Food: 1
Service: 1
Stop by for a medium sized decaf coffee with cream. I walked back to my car, took a sip, the coffee wasn't hot and there was too much cream. So I went back into the store, the girl was very nice, she poured off some coffee added in more coffee it was still cold and disgusting. I ended up spilling it out when I got home. They should consider hiring an interior decorator because the store itself is very unwelcoming.
Atmosphere: 1
Food: 1
Service: 5
Very slow, employees have no pep in step. Ordered a large coffee with 1 cream and my coffee looks like milk. The other coffee did not have almond milk as requested.. worst Dunkin I've ever been
Food: 1
Service: 1
Recommended dishes: Donuts
In the drive through Devin was awesome. He was kind to everyone in our car. Hooked our Boston terrier up with a little pup cup. Definitely will continue to come to this location. ??
Atmosphere: 5
Food: 5
Service: 5
The last few times this week I brought donuts at the Knightdale NC store my filled donuts did not have filling, other donuts were not fresh and the servers were very rude. We also had an issue with getting free donuts when the red light is on - something we had never had an issue with. The server looked us over and told us "That program ended and we don't have to give you anything." - just after we witnessed the person in front of us receive a free donut. We have not had this kind of problem in the past and things like this will have us changing where we buy our favorite treat.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Donuts