I understand that fast food is not meant to be exceptional; however, when a customer pays for a prepared meal, it should offer either convenience or a level of execution that justifies choosing it over cooking at home. This pizza was disappointing from the moment it was opened. The presentation was laughable at best, with the entire pizza smushed to one side of the box.
The pizza itself tasted meh. The crust lacked structure, the toppings were bland and, and the overall flavor profile was flat and sad. This was not a case of unrealistic expectations; the product simply failed to meet even the baseline standard of a paid, prepared meal. It offered no advantage over a basic homemade pizza.
This was careless execution paired with subpar quality, resulting in an experience that felt rushed rather than intentional. It was not worth the money and did not meet the standards one would reasonably expect from a professional pizza operation. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Tyrone Oneal
Pizza was not fresh at all very poor service lately.
Food: 1
Byron Watson
Stop using DoorDash. They don’t even knock on the door even though that is what I requested.
Atmosphere: 1
Food: 4
Service: 1
Unknown User
We orderd from UBER EATS; a few times. No issues FRESH AND HOT PIZZA. BOGO deals
Food: 5
Service: 5
Jocelyn Sese
We had an order delivered yesterday and it included brownies. When they arrived, they were raw except around the edges. When I called to complain, I was basically accused of lying because apparently they receive the brownies fully baked from the distributor and all Papa Johns does is warm them up and then sell them. It was infuriating. They were nearly liquid in the middle and everyone in my home saw and can attest to it. Also, as a side note, I always ask for light cheese on my pizza and I bet they've gotten that right maybe 10% of the time at most. It seems like no one there is reading any special instructions. I'm done with Knightdale's Papa Johns. They aren't checking the quality of what they deliver before it leaves the store and they're not concerned with special requests, even though light cheese is an available option just like extra cheese is. The accusation of lying was the last straw. Obviously not a soul there is checking quality before food leaves the shop, and they couldn't care less about customer satisfaction or loyalty.
CC Windham
Love the Knightdale, NC Papa Johns Pizza location
Food: 5
Service: 5
C. C. Windham
Love the Knightdale, NC Papa Johns Pizza location
Food: 5
Service: 5
Ingrid Hill
I ordered delivery through the Papa John’s app. The driver delivered my pizza to the wrong house first, I saw because I was outside doing yard work. When they handed the pizza back, he then pulled into my driveway. When we got the pizza, the quality seal was missing. The pizza was severely underbaked, the crust was still doughy and the pizza was not warm at all. We called the store to tell them what happened and were put on hold by three separate employees, when finally a very rude manager got on the phone and told us we would be refunded. We have yet to get a refund for our order and it’s been two weeks.
Atmosphere: 1
Food: 1
Service: 1
Antonio Hinds
The quality has gone down drastically
Atmosphere: 3
Food: 2
Service: 3
Anthony Figurelli
Have to have a $16.98 subtotal minimum for delivery. Not including the ridiculous FIVE DOLLAR delivery fee... plus tip. What an absolute joke. You can't get a $13 pizza delivered despite spending $10+ for delivery fee and tip. Oh well, easy way to make people choose Domino's instead.
This reception Greg skevens laughed my daughter before she now about Oder pizza she want Him funny laughed he makes my daughter cry In Oder him make the wrong
Carl Faison
Papa John’s completely ruin dinner for a whole household, due to their incompetence. Not only that, then blamed me for the reason why the address was not right in their system. When I ordered through the app, it shows my correct and only address on file.
Service: 1
Donnie Brown
Pizza is always great and the staff are very nice.
Atmosphere: 5
Food: 5
Service: 5
Tyler Smith
Please don’t deal with the delivery service they use DOORDash most people know doordash is 50/50
I understand that fast food is not meant to be exceptional; however, when a customer pays for a prepared meal, it should offer either convenience or a level of execution that justifies choosing it over cooking at home. This pizza was disappointing from the moment it was opened. The presentation was laughable at best, with the entire pizza smushed to one side of the box.
The pizza itself tasted meh. The crust lacked structure, the toppings were bland and, and the overall flavor profile was flat and sad. This was not a case of unrealistic expectations; the product simply failed to meet even the baseline standard of a paid, prepared meal. It offered no advantage over a basic homemade pizza.
This was careless execution paired with subpar quality, resulting in an experience that felt rushed rather than intentional. It was not worth the money and did not meet the standards one would reasonably expect from a professional pizza operation. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Pizza was not fresh at all very poor service lately.
Food: 1
Stop using DoorDash. They don’t even knock on the door even though that is what I requested.
Atmosphere: 1
Food: 4
Service: 1
We orderd from UBER EATS; a few times. No issues FRESH AND HOT PIZZA. BOGO deals
Food: 5
Service: 5
We had an order delivered yesterday and it included brownies. When they arrived, they were raw except around the edges. When I called to complain, I was basically accused of lying because apparently they receive the brownies fully baked from the distributor and all Papa Johns does is warm them up and then sell them. It was infuriating. They were nearly liquid in the middle and everyone in my home saw and can attest to it. Also, as a side note, I always ask for light cheese on my pizza and I bet they've gotten that right maybe 10% of the time at most. It seems like no one there is reading any special instructions. I'm done with Knightdale's Papa Johns. They aren't checking the quality of what they deliver before it leaves the store and they're not concerned with special requests, even though light cheese is an available option just like extra cheese is. The accusation of lying was the last straw. Obviously not a soul there is checking quality before food leaves the shop, and they couldn't care less about customer satisfaction or loyalty.
Love the Knightdale, NC Papa Johns Pizza location
Food: 5
Service: 5
Love the Knightdale, NC Papa Johns Pizza location
Food: 5
Service: 5
I ordered delivery through the Papa John’s app. The driver delivered my pizza to the wrong house first, I saw because I was outside doing yard work. When they handed the pizza back, he then pulled into my driveway. When we got the pizza, the quality seal was missing. The pizza was severely underbaked, the crust was still doughy and the pizza was not warm at all. We called the store to tell them what happened and were put on hold by three separate employees, when finally a very rude manager got on the phone and told us we would be refunded. We have yet to get a refund for our order and it’s been two weeks.
Atmosphere: 1
Food: 1
Service: 1
The quality has gone down drastically
Atmosphere: 3
Food: 2
Service: 3
Have to have a $16.98 subtotal minimum for delivery. Not including the ridiculous FIVE DOLLAR delivery fee... plus tip. What an absolute joke. You can't get a $13 pizza delivered despite spending $10+ for delivery fee and tip. Oh well, easy way to make people choose Domino's instead.
Restaurantji Recommends
This reception Greg skevens laughed my daughter before she now about Oder pizza she want Him funny laughed he makes my daughter cry In Oder him make the wrong
Papa John’s completely ruin dinner for a whole household, due to their incompetence. Not only that, then blamed me for the reason why the address was not right in their system. When I ordered through the app, it shows my correct and only address on file.
Service: 1
Pizza is always great and the staff are very nice.
Atmosphere: 5
Food: 5
Service: 5
Please don’t deal with the delivery service they use DOORDash most people know doordash is 50/50
They always do a great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: NY Pizza, Sausage Pizza
Loading...