Tropical Smoothie Cafe

The smoothies are great but y'all need at least 3 people working in the morning. 1. Taking orders/helping with smoothies and food
2. Making smoothies
3. Making food

At one point it was 10 people standing around waiting and this was at 7:30 in the morning.

Food: 5

Service: 5

Asked for 1 scoop of ice and watched her put 2 in. My Avocolada. She was the one who typed my order request

Food: 1

Service: 1

A very gracious thank you to the Knightdale staff at Tropical smooth. They were very kinda about replacing me order even though it was my fault and had patience with me despite how busy they were. Good customer service is hard to find and I appreciate their understanding. Sincerely!

Atmosphere: 3

Food: 5

Service: 5

The employees are very good at what they do. And the smoothies in the food never disappoints me. I love this place.

Atmosphere: 5

Food: 5

Service: 5

Jayla has excellent customer service very professional and kind awesome place to get your smoothies ask for her very sweet and helpful will be back , thank you Jayla

Atmosphere: 5

Food: 5

Service: 5

I moved here from Charlotte and this is by far THE WORST tropical smoothie ever. Came here a few days ago to get my son some food and I had to have them remake the quesadilla. I came back today and they remade my quesadilla 3 times and it was still burnt(burnt-undercooked-burnt) I just had to smile and walk out because how can you mess up a quesadilla!? Before this debacle, they have messed up some smoothies and had to remake them. When you walk in you can tell nobody cares. I will never come back here!

Atmosphere: 1

Food: 1

Service: 1

Waited for my single smoothie for at least 30 minutes if not longer, it’s not even blended completely, and I asked them to split it because I was sharing with someone and they did not. Smoothie still tastes good but I won’t be going back to this location.

Atmosphere: 1

Food: 4

Service: 1

Chill place with great smoothies and food. We usually order ahead using mobile order and it’s easy to pick up and find. When dinning inside, all is clean. Great place with good service.

Atmosphere: 4

Food: 4

Service: 4

Delicious healthy smoothies.

Atmosphere: 5

Food: 5

Service: 5

Waited in line without being acknowledged for approximately 3 minutes. Right after I was told by one worker that someone was coming a gentleman comes in. Upon waiting another minute or so another worker noticed the young man (assumed regular) and verified his preferred drink. That worker then asked someone to make his drink without him being next in line. I left immediately following that.

Atmosphere: 2

Service: 1

Very good smoothies, highly recommended

This location never carries plant-based chicken. The staff always says they don't order it or don't carry it anymore. I can tell they're all used to giving this kind of response, but they don't really know why or what to say, indicating bad communication from management. Ultimately, I don't see how this is an optional item to carry when it is clearly advertised on the menu in the store and every other location I visit carries it.

During a lunch rush, staff handle everything as efficiently as possible.

First time at this location and will be my last.
Prior to walking in manager is outside on the phone walk in no one said good morning but as I proceeded to place my order I said good morning I could tell they all where new so I humbled my heart. Noticed instantly know one once washed their hands I watched Jason keep the same gloves on for the entire time he made food and to help take orders as they were getting busy the Manger finally came in told the team they were doing good and they weren’t they obviously needed help she said a couple of words and processed to talk on her phone one girl had braids cute by the way but her two front piece were dragging on the counter and she kept pushing them out her face instead of placing all her braids in a pony tail. As she took orders made smoothies not once wash her hands as I’m sitting there in shock of the smooth of orders they take do to being busy they just DONT wash their hands nor change gloves per transition .. lastly staff member clocks in introduce herself to the newbies and put on gloves to help Jason prepare food and NOT once did she wash her hands sooooo staff if ur reading this especially the manger because it’s 100% ur fault train ur employees to provide customer service help then get off the phone when its busy and wash yall hands before messing with with food have a blessed. Day

Karen went above and beyond!