Food is good but please give some more time before placing greasy foods into styrofoam trays. I’ve had several trays melt holes into the styrofoam from when me and my wife order hushpuppies because they’re being placed straight into the tray before having a few seconds to cool off. You can hear the trays melting! Only reason I ask is because eating food contaminated by melted styrofoam can cause severe health risks.
Atmosphere: 4
Food: 4
Service: 3
Michael Aaron
Food is usually pretty good to the taste, but they almost never get the orders right. You’ll get charged for the food but will be missing it from your bag and then just get starred down when you let them know what you’re missing.
Atmosphere: 2
Food: 3
Service: 2
Shaftamle
The store was clean, other than that, the employees are incredibly rude and incompetent.
Atmosphere: 2
Food: 3
Service: 1
Pamela Henry-Smith
This was the first time going to this establishment. When I first walked in the young lady at the counter greeters and very warm hearted told us to take our time and she be more than happy to help her we order our food and it was very good. And then when I got ready to leave I even ordered a dessert to go I must say I will stop by this establish again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Bob Bob
In my opinion, the best cookout out of the Wilmington/Leland bunch. Consistent food, great staff, easy in and out. Any gripes I have are more about the companies choices. E is always the best!
Atmosphere: 4
Food: 4
Service: 5
Alex Bordeaux
Orders are constantly wrong.. service is piss poor and the employees clearly don't care.. I'd recommend going to another restaurant is the surrounding area
Atmosphere: 1
Food: 2
Service: 2
R Washburne
Staff was friendly and the order was prepared quickly. The food just wasn’t that good. My burger was dry and overcooked. It was like eating a hockey puck.
Atmosphere: 3
Food: 1
Service: 4
Brett Bowron
Yeaaah there was a piece of rubber glove PLACED on TOP of my burger. Not in the burger, on TOP OF THE BUN. Ordered a double burger tray and onion rings. Didn’t receive onion rings.
Picture of the receipt and aforementioned piece of rubber glove below.
please train the lady that was working on Friday Nov. 29 @ 7:36pm, at the first drivethru window, that an appropriate way to reply to a customer simply asking for dipping sauce is NOT “next time ask at the speaker” with a rude attitude. If you want customers to say it at the speaker, maybe start with ASKING if they need sauces when they get 2 orders of nuggets. Really unnecessarily rude, especially when most cookout cashiers tell you to ask for your sauces at the window! The food is usually good here, but the customer service is severely lacking.
Atmosphere: 1
Food: 5
Service: 1
Val Bristow
The food is good, but side portions are very small. Exactly as the previous review and picture shows.
Atmosphere: 5
Food: 3
Service: 5
Frank Torres
The big double with onion rings. More like a big scam.
Food: 1
Service: 1
Rosa Maria Reyes
Visited the 600 Bush River Rd, Columbia, SC 29210 location on 09/01 at 9:30 pm. My order came to $27.14, the cashier ran my card for the amount. It went through on my end, however, the cashier stated the transaction was cancelled. She had given us our food, no drinks, but she ran my card for the remaining $6.45 I had left on my account. I explained it had gone through on my end already. She then called someone else over, who said we needed to pay the remainder of the $27.14 that we had already paid? I asked if there's anyone I could contact in case the first payment did go through and get my money back. He ignored my question, said I can show him my money went through all day long, but I still needed to pay the remainder. Told us to pull to the front until we figured it out. We took our 3 trays for $33.59 without ANY drinks, and went home. I emailed customer service, and had me call their number to get coupons for our next meals.
My partner visited this location again on 09/20/24 at 1:40 am. He gave the coupons from the previous issue to be redeemed, one for a full meal and another for a shake. He ordered 2 full meals, 1 with a shake and 1 with a fountain drink. The lady at the window was the same one who charged our card twice last time.
Mckenzie made a snarky remark such as "is this card going to cover it all this time?" And swiped his card for full price $18.68, even though she had taken the coupons, but had not applied them.
now this is twice we have been overcharged for our orders. Can we please just get our money back?? I wish to no longer deal with this restaurant chain if this is how customers are allowed to be treated. I gave the girl some grace the first time in hopes that maybe it was just the machine, but now it seems she is doing it on purpose. Please just let us have our money back.
I hope no one else has had to deal with something like this.
I've added photos from the first time when we were charged twice, and the receipt from last night.
I also saw more reviews about this particular cashier, and I'm sorry but with how many times she has swiped people's cards more than once, how does she still work here?! Proof that cookout does not care about their customers, and I get it, it's just another fast food chain. But the fact that you still have the same person without fixing her attitude or work ethic truly amazes me. It's just another big coorporation that does not care. I hope ya'll have a better day than you deserve.
Angie A
I ordered a burger fries and corn dog, burger was fine but corn dog was hard as rock, fries was burnt and greasy, I took back cause I couldn’t eat it they brought me a better corn dog but put a handful of fries over the old fries, this happened today the 16th 230pm very unsatisfied
Food is good but please give some more time before placing greasy foods into styrofoam trays. I’ve had several trays melt holes into the styrofoam from when me and my wife order hushpuppies because they’re being placed straight into the tray before having a few seconds to cool off. You can hear the trays melting! Only reason I ask is because eating food contaminated by melted styrofoam can cause severe health risks.
Atmosphere: 4
Food: 4
Service: 3
Food is usually pretty good to the taste, but they almost never get the orders right. You’ll get charged for the food but will be missing it from your bag and then just get starred down when you let them know what you’re missing.
Atmosphere: 2
Food: 3
Service: 2
The store was clean, other than that, the employees are incredibly rude and incompetent.
Atmosphere: 2
Food: 3
Service: 1
This was the first time going to this establishment. When I first walked in the young lady at the counter greeters and very warm hearted told us to take our time and she be more than happy to help her we order our food and it was very good. And then when I got ready to leave I even ordered a dessert to go I must say I will stop by this establish again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
In my opinion, the best cookout out of the Wilmington/Leland bunch. Consistent food, great staff, easy in and out. Any gripes I have are more about the companies choices. E is always the best!
Atmosphere: 4
Food: 4
Service: 5
Orders are constantly wrong.. service is piss poor and the employees clearly don't care.. I'd recommend going to another restaurant is the surrounding area
Atmosphere: 1
Food: 2
Service: 2
Staff was friendly and the order was prepared quickly. The food just wasn’t that good. My burger was dry and overcooked. It was like eating a hockey puck.
Atmosphere: 3
Food: 1
Service: 4
Yeaaah there was a piece of rubber glove PLACED on TOP of my burger. Not in the burger, on TOP OF THE BUN. Ordered a double burger tray and onion rings. Didn’t receive onion rings.
Picture of the receipt and aforementioned piece of rubber glove below.
Stay far away from this place 🤮
Atmosphere: 1
Food: 1
Service: 1
Manager Closed the window in my face.
Atmosphere: 1
Food: 1
Service: 1
Burgers were tough.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
please train the lady that was working on Friday Nov. 29 @ 7:36pm, at the first drivethru window, that an appropriate way to reply to a customer simply asking for dipping sauce is NOT “next time ask at the speaker” with a rude attitude. If you want customers to say it at the speaker, maybe start with ASKING if they need sauces when they get 2 orders of nuggets. Really unnecessarily rude, especially when most cookout cashiers tell you to ask for your sauces at the window! The food is usually good here, but the customer service is severely lacking.
Atmosphere: 1
Food: 5
Service: 1
The food is good, but side portions are very small. Exactly as the previous review and picture shows.
Atmosphere: 5
Food: 3
Service: 5
The big double with onion rings. More like a big scam.
Food: 1
Service: 1
Visited the 600 Bush River Rd, Columbia, SC 29210 location on 09/01 at 9:30 pm. My order came to $27.14, the cashier ran my card for the amount. It went through on my end, however, the cashier stated the transaction was cancelled. She had given us our food, no drinks, but she ran my card for the remaining $6.45 I had left on my account. I explained it had gone through on my end already. She then called someone else over, who said we needed to pay the remainder of the $27.14 that we had already paid? I asked if there's anyone I could contact in case the first payment did go through and get my money back. He ignored my question, said I can show him my money went through all day long, but I still needed to pay the remainder. Told us to pull to the front until we figured it out. We took our 3 trays for $33.59 without ANY drinks, and went home. I emailed customer service, and had me call their number to get coupons for our next meals. My partner visited this location again on 09/20/24 at 1:40 am. He gave the coupons from the previous issue to be redeemed, one for a full meal and another for a shake. He ordered 2 full meals, 1 with a shake and 1 with a fountain drink. The lady at the window was the same one who charged our card twice last time. Mckenzie made a snarky remark such as "is this card going to cover it all this time?" And swiped his card for full price $18.68, even though she had taken the coupons, but had not applied them. now this is twice we have been overcharged for our orders. Can we please just get our money back?? I wish to no longer deal with this restaurant chain if this is how customers are allowed to be treated. I gave the girl some grace the first time in hopes that maybe it was just the machine, but now it seems she is doing it on purpose. Please just let us have our money back. I hope no one else has had to deal with something like this. I've added photos from the first time when we were charged twice, and the receipt from last night. I also saw more reviews about this particular cashier, and I'm sorry but with how many times she has swiped people's cards more than once, how does she still work here?! Proof that cookout does not care about their customers, and I get it, it's just another fast food chain. But the fact that you still have the same person without fixing her attitude or work ethic truly amazes me. It's just another big coorporation that does not care. I hope ya'll have a better day than you deserve.
I ordered a burger fries and corn dog, burger was fine but corn dog was hard as rock, fries was burnt and greasy, I took back cause I couldn’t eat it they brought me a better corn dog but put a handful of fries over the old fries, this happened today the 16th 230pm very unsatisfied
Atmosphere: 1
Food: 1
Service: 3
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