I'm disappointed to write this review due to this being one of my favorite places but the condition of the cashier screen/customer payment screen that customers are required to touch to tip in order to complete the transaction was DISGUSTING! The one customers use for tipping was covered in a coating of grime, grease, boogers, probably even a virus and no I'm not exaggerating. My point is, if they are neglecting to wipe down a screen that is used most likely 200 times a day by the public then what else are they neglecting to do that compromises the basic health of their customers? The cashier screen looked as if it was never cleaned. The silver outer edge of the screen had literal brown spots of buildup on it from months of not being cleaned. Before I paid, I said to the cashier that the screen was appalling and needed to be cleaned or at minimum wiped down. She looked at me ignored what I said and then told me I could pay when I was ready, she wasn't rude she was just confused I think. I know what you're thinking... no I was not rude nor condescending, I just made what seemed to be a basic public health request. Once I dreadfully touched zero on the tip screen which is something I NEVER do, I went and washed my hands. I just find it hard to believe that the employees literally use and touch these screens every single day all day long and their hasn't even been a single thought to clean them or more importantly to clean the customers screen that is SOLEY USED FOR THE CUSTOMERS TO TIP THE EMPLOYEE IN FRONT OF THEM. I hope this review will get to the eyes of someone that will take action. Thankyou! P. S The food is incredible, no complaints in that department but it does make me question the integrity of the cleanliness of the kitchen. If they don't see a problem with those screens then God help us all. I will go back once the cleaning standards improve. I also never leave reviews so this should speak volumes.
Atmosphere: 1
Food: 5
Service: 2
Jessica Little
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
Ben Sanderson
Wish we would have eaten here sooner
Atmosphere: 5
Food: 5
Service: 5
Megan Batson
Friendly service & yummy food! Will come back for sure!
Trisha Cheshire
This use to be me and my husband favorite place I used to spend the last 20 dollars on food from them but now I don't even want to go back so we always order teriyaki chicken and veggies and rice and I like broccoli added to mine and my husband for veggies he only gets broccoli we first things first the chicken had a after tast of fish and barley any teriyaki sauce and it's like they gave us half of what we normally get and replaced it with broccoli the second thing is the broccoli tasted like they just picked it form out side it was hard and this is the first time this has happened it was the taller one cooking and no one was there and no calls were coming in so it can't be because they were rushing now the short stocky cook we have not seen any I know this would not have be this way omg I understand prices have went up but if they go up I would not think they would just give you one scoop of chicken but that's fine like I said I don't think we will ever go back it really sucks but now I can't eat that so 40 dollars is just wasted I hope everyone else has better experience
Atmosphere: 1
Food: 1
Service: 1
Christopher Runion
Similar to Hiros but no wait
Tawnee Monique
I haven’t been eating there for long but all of a sudden today my order was more expensive than every other time I ate there when I order the same thing every time. She said I had to pay for extra cream cheese this time but when I get my California sushi rolls it’s little to NO cream cheese on there so I paid extra for no reason at all and I’m upset because I had to hurry up and get back to work.
Atmosphere: 1
Food: 1
Service: 1
Blair Hollifield
Restaurant is always noticeably clean. Food has been consistently good! Workers are always nice on the phone and in person.
Atmosphere: 5
Food: 5
Service: 5
Robert Helms
Always great food and service
Atmosphere: 5
Food: 5
Service: 5
Hannah Young
The food was not that great. Felt like a very cheaply done Japanese dinner, the most basic way possible. Unfortunately won’t be eating here again, but the workers were very nice!
I'm disappointed to write this review due to this being one of my favorite places but the condition of the cashier screen/customer payment screen that customers are required to touch to tip in order to complete the transaction was DISGUSTING! The one customers use for tipping was covered in a coating of grime, grease, boogers, probably even a virus and no I'm not exaggerating. My point is, if they are neglecting to wipe down a screen that is used most likely 200 times a day by the public then what else are they neglecting to do that compromises the basic health of their customers? The cashier screen looked as if it was never cleaned. The silver outer edge of the screen had literal brown spots of buildup on it from months of not being cleaned. Before I paid, I said to the cashier that the screen was appalling and needed to be cleaned or at minimum wiped down. She looked at me ignored what I said and then told me I could pay when I was ready, she wasn't rude she was just confused I think. I know what you're thinking... no I was not rude nor condescending, I just made what seemed to be a basic public health request. Once I dreadfully touched zero on the tip screen which is something I NEVER do, I went and washed my hands. I just find it hard to believe that the employees literally use and touch these screens every single day all day long and their hasn't even been a single thought to clean them or more importantly to clean the customers screen that is SOLEY USED FOR THE CUSTOMERS TO TIP THE EMPLOYEE IN FRONT OF THEM. I hope this review will get to the eyes of someone that will take action. Thankyou!
P. S
The food is incredible, no complaints in that department but it does make me question the integrity of the cleanliness of the kitchen. If they don't see a problem with those screens then God help us all. I will go back once the cleaning standards improve. I also never leave reviews so this should speak volumes.
Atmosphere: 1
Food: 5
Service: 2
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
Wish we would have eaten here sooner
Atmosphere: 5
Food: 5
Service: 5
Friendly service & yummy food! Will come back for sure!
This use to be me and my husband favorite place I used to spend the last 20 dollars on food from them but now I don't even want to go back so we always order teriyaki chicken and veggies and rice and I like broccoli added to mine and my husband for veggies he only gets broccoli we first things first the chicken had a after tast of fish and barley any teriyaki sauce and it's like they gave us half of what we normally get and replaced it with broccoli the second thing is the broccoli tasted like they just picked it form out side it was hard and this is the first time this has happened it was the taller one cooking and no one was there and no calls were coming in so it can't be because they were rushing now the short stocky cook we have not seen any I know this would not have be this way omg I understand prices have went up but if they go up I would not think they would just give you one scoop of chicken but that's fine like I said I don't think we will ever go back it really sucks but now I can't eat that so 40 dollars is just wasted I hope everyone else has better experience
Atmosphere: 1
Food: 1
Service: 1
Similar to Hiros but no wait
I haven’t been eating there for long but all of a sudden today my order was more expensive than every other time I ate there when I order the same thing every time. She said I had to pay for extra cream cheese this time but when I get my California sushi rolls it’s little to NO cream cheese on there so I paid extra for no reason at all and I’m upset because I had to hurry up and get back to work.
Atmosphere: 1
Food: 1
Service: 1
Restaurant is always noticeably clean. Food has been consistently good! Workers are always nice on the phone and in person.
Atmosphere: 5
Food: 5
Service: 5
Always great food and service
Atmosphere: 5
Food: 5
Service: 5
The food was not that great. Felt like a very cheaply done Japanese dinner, the most basic way possible.
Unfortunately won’t be eating here again, but the workers were very nice!
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
I would like to give them mere than 5 stars,5 stars are nothing for there price ,quality and quantity,thanks guys
Best food of its type in area. Restaurant is fast, casual. Quality is superb.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak, Hibachi Steak, Ginger Sauce
I love this place. Hands down, 10 out of 10. The cooks are the best.
Atmosphere: 5
Food: 5
Service: 5
Great food, with nice people!
Excellent food and prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miyabi Sauce, Chicken Teriyaki Bowl with Vegetables, Ginger Sauce
Loading...