I have had pretty decent interactions with the employees here up until now. But over the last two years we’ve been eating here atleast once a month they always mess the order up which I’ve always overlooked and accepted it as they are busy and stuff happens. Therefore before I leave I always check my food on the counter before leaving and I’ve always had to hand my boneless wings back to them to have more sauce put on top because the wings hardly have anything on them to the point where the “wings” still look like plain tenders. I order BBQ wings because I want BBQ wings not plain tenders otherwise that’s what I would order. Anyhow still not a big deal the employees are super nice and they add the sauce for me and I’m on my way but not last night. Last night when I asked for sauce to be put on my wings I was told I could purchase a small container for $90 cents as I just did with marinara because your only allowed one for 5 breadsticks . I then said but ma’am I have this done every week when we eat here and have been for the entire two years since we moved here and she said well they shouldn’t have done that for you, our policy states one scoop per 8 wings in which I showed her how the wings literally had hardly any sauce and that over 2/3 of each wing was still tan colored and looked like a plain wing and that I order BBQ wings in which I expect to have/taste BBQ when eating my wings not plain breading but she didn’t care about her customer nor did she care about the quality of food she was giving out! I would hope Pizza Hut would rather there wings be served as advertised and as I ordered it covered in sauce, the customer leaving happy with quality food and not having a bad review and calls to corporate instead of worrying wether or not someone was by the book and didn’t use an extra ounce of wing sauce (even though it’s really not “extra” considering the appropriate amount was not on there to begin with). Kaitlyn’s unwillingness to make this right and make sure the food was to the quality it should have been and arguing with me over it refusing to correct the issue was just baffling to me. Not sure if she just became manager and that’s why she’s on a little power trip/ being a stickler but she definitely needs to learn to make food to the same expectation as she would want to eat it instead of the I’m not the one eating it so what’s it matter attitude. This place has plenty of bad reviews for the terrible quality of food, super long wait times which is all true and I’ve never seen Kaitlyn before last night so if she will be running things for now on i definitely can say the already lousy food quality and lousy customer service will go even further downhill!!
Atmosphere: 1
Food: 1
Service: 1
Kayla White
Best pizza ever had
Atmosphere: 5
Food: 5
Service: 5
Monnie Kaminski
Vegetarian options: You can get pizza w vegetables on it
Parking: 5 or more
Wheelchair accessibility: It only 1 floor for take out
Atmosphere: 5
Food: 5
Service: 5
Shane Bentley
B Sanitation grade. Very dirty! Ordered a pizza online. Went to pick up and was told "we got to busy to make your pizza and my Manager won't let me make it now while you wait." This was after the 45 minutes I had ordered it online. Smh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York-Style Pizza, Triple Chocolate Brownie
Lindsey Kollman
Food took over 2 hours to be delivered. Can't call the store only customer service in Alabama. Food was cold
Atmosphere: 1
Food: 1
Service: 1
Dianne Lagle
Never found it
Atmosphere: 1
Food: 1
Service: 1
Jerry A
Sadly, we once loved Pizza Hut, but this location persistently produces pizza with under cooked, soggy and doughy crust. If you want doughy Pizza, this is your jam.
Atmosphere: 1
Food: 1
Service: 1
beth angle
Great store, always good staff, no wait and food was perfect and delicious.
Good wasn't a fan of the pizza and the representative was dry. Not familiar with the menu nor deals had to find menu online and she was still clueless. I proceeded to order and the pizza was nasty but the chicken bites was great honey bbq. The thin pizza with seasoning on top was not good at all.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: New York-Style Pizza, Breaded Boneless Wings
I ordered a meal for my husband and I and it came waaaaayyyyy too saucy. I indicated on the app that I wanted light sauce. Fast forward to a few days later, the manager reached out and apologized and explained that it didn’t say light sauce on their end and he suggested writing in the box that says “special instructions” because it didn’t relay via the app where you select your amount of sauce. I was more than pleased with his customer service for following up with me. I never called or complained I was just going to take one for the team this time. He called and made it better without me having to initiate. That speaks volumes especially in today’s world! We have a large family and we spend quite a bit there so to feel appreciated goes a long way! I would 10/10 recommend eating at this establishment ☺️.
Atmosphere: 5
Food: 2
Service: 5
Anastasia Blondino
Our food was fantastic and the staff was super friendly! Highly recommend!
I ordered a pizza and wings to the app and then I called them an hour later they denied the delivery and then they just didn’t talk on the phone so I had to hang up and the service is horrible. I think the manager should’ve taken the call and he didn’t and it sucked, but my card got charged
Just placed an online order that advised before and after payment of a 40 minute delivery time. It’s now been over 1 hr and when I called to ask for an updated time they were not apologetic, and he just said “I don’t know ma’am!” Like I was bothering them.
It's Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
I have had pretty decent interactions with the employees here up until now. But over the last two years we’ve been eating here atleast once a month they always mess the order up which I’ve always overlooked and accepted it as they are busy and stuff happens. Therefore before I leave I always check my food on the counter before leaving and I’ve always had to hand my boneless wings back to them to have more sauce put on top because the wings hardly have anything on them to the point where the “wings” still look like plain tenders. I order BBQ wings because I want BBQ wings not plain tenders otherwise that’s what I would order. Anyhow still not a big deal the employees are super nice and they add the sauce for me and I’m on my way but not last night. Last night when I asked for sauce to be put on my wings I was told I could purchase a small container for $90 cents as I just did with marinara because your only allowed one for 5 breadsticks . I then said but ma’am I have this done every week when we eat here and have been for the entire two years since we moved here and she said well they shouldn’t have done that for you, our policy states one scoop per 8 wings in which I showed her how the wings literally had hardly any sauce and that over 2/3 of each wing was still tan colored and looked like a plain wing and that I order BBQ wings in which I expect to have/taste BBQ when eating my wings not plain breading but she didn’t care about her customer nor did she care about the quality of food she was giving out! I would hope Pizza Hut would rather there wings be served as advertised and as I ordered it covered in sauce, the customer leaving happy with quality food and not having a bad review and calls to corporate instead of worrying wether or not someone was by the book and didn’t use an extra ounce of wing sauce (even though it’s really not “extra” considering the appropriate amount was not on there to begin with). Kaitlyn’s unwillingness to make this right and make sure the food was to the quality it should have been and arguing with me over it refusing to correct the issue was just baffling to me. Not sure if she just became manager and that’s why she’s on a little power trip/ being a stickler but she definitely needs to learn to make food to the same expectation as she would want to eat it instead of the I’m not the one eating it so what’s it matter attitude.
This place has plenty of bad reviews for the terrible quality of food, super long wait times which is all true and I’ve never seen Kaitlyn before last night so if she will be running things for now on i definitely can say the already lousy food quality and lousy customer service will go even further downhill!!
Atmosphere: 1
Food: 1
Service: 1
Best pizza ever had
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: You can get pizza w vegetables on it
Parking: 5 or more
Wheelchair accessibility: It only 1 floor for take out
Atmosphere: 5
Food: 5
Service: 5
B Sanitation grade. Very dirty!
Ordered a pizza online. Went to pick up and was told "we got to busy to make your pizza and my Manager won't let me make it now while you wait." This was after the 45 minutes I had ordered it online. Smh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York-Style Pizza, Triple Chocolate Brownie
Food took over 2 hours to be delivered. Can't call the store only customer service in Alabama. Food was cold
Atmosphere: 1
Food: 1
Service: 1
Never found it
Atmosphere: 1
Food: 1
Service: 1
Sadly, we once loved Pizza Hut, but this location persistently produces pizza with under cooked, soggy and doughy crust. If you want doughy Pizza, this is your jam.
Atmosphere: 1
Food: 1
Service: 1
Great store, always good staff, no wait and food was perfect and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Meat Lovers, Cinnamon Stick Icing Dipping Sauce
Good wasn't a fan of the pizza and the representative was dry. Not familiar with the menu nor deals had to find menu online and she was still clueless. I proceeded to order and the pizza was nasty but the chicken bites was great honey bbq. The thin pizza with seasoning on top was not good at all.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: New York-Style Pizza, Breaded Boneless Wings
Restaurantji Recommends
I ordered a meal for my husband and I and it came waaaaayyyyy too saucy. I indicated on the app that I wanted light sauce. Fast forward to a few days later, the manager reached out and apologized and explained that it didn’t say light sauce on their end and he suggested writing in the box that says “special instructions” because it didn’t relay via the app where you select your amount of sauce. I was more than pleased with his customer service for following up with me. I never called or complained I was just going to take one for the team this time. He called and made it better without me having to initiate. That speaks volumes especially in today’s world! We have a large family and we spend quite a bit there so to feel appreciated goes a long way! I would 10/10 recommend eating at this establishment ☺️.
Atmosphere: 5
Food: 2
Service: 5
Our food was fantastic and the staff was super friendly! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Wings, Pepperoni Lovers Pizza
I ordered a pizza and wings to the app and then I called them an hour later they denied the delivery and then they just didn’t talk on the phone so I had to hang up and the service is horrible. I think the manager should’ve taken the call and he didn’t and it sucked, but my card got charged
Atmosphere: 1
Food: 1
Service: 1
Had reward points and got cheesy bread free.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Meat Lovers Pizza, Cheese Sticks
Just placed an online order that advised before and after payment of a 40 minute delivery time. It’s now been over 1 hr and when I called to ask for an updated time they were not apologetic, and he just said “I don’t know ma’am!” Like I was bothering them.
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