They have new staff and management who are very friendly and helpful. If you weren't satisfied with your service in the past take the time and try them again.
Atmosphere: 5
Food: 5
Service: 5
Amanda Wagner
This subway has made an insanely positive turn around that has blown my mind.For context, we've used this subway a number of times over the last year since moving to Lucama and it was TRASH. Horrible customer service (staff completely unprofessional), toaster had been down for MONTHS with no intention of repair or replacement, store was never open consistently (would just close for no apparent reason with no explanation). It was a nightmare, but for God knows why, we kept giving them more chances, and now I'm so glad we did.This subway recently changed ownership and it's obvious the new owners care about their customers. The food was delicious and tasted fresh. The staff was polite and friendly. The place looks cleaner than it's ever been. And yes, they did replace the toaster.I urge anyone who had stopped going because of their past behavior and conditions to give them a second chance. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Olivia
Clean and
Atmosphere: 5
Food: 5
Service: 5
Jennifer Stephens
If I could leave negative stars I would...I told the guy that I had an onion allergy, he went to the back and got a fresh container of red onions. Then after he changed his gloves and got my food together I ate it and my mouth started swelling real bad. I've eaten at a lot of Subways and have NEVER had this problem before!!!!
Kyle D
This store has made a huge turnaround the new management is wonderful super friendly service and the food was
Atmosphere: 5
Food: 5
Service: 5
Hend Jerdana
Very happy for new managementI like the foodCleanBest
Atmosphere: 5
Food: 5
Service: 5
justin aycocke
I'm not sure if all of my complaints can fit in this box. I have been to this store during operating hours more than seven times in one month this last month. In fact to find that the store is closed with no explanation seemingly just because and the gas station people who the store is attached to seem to have no explanation as well. Lights on chairs down but door locked and open. Sign turned off.At one point in time I went roughly 15 minutes before closing and a blonde haired boy with glasses was complaining to his female co-worker because she had allowed me to start an order.He did so verbally in front of me in a position in which I could both hear him and read his lips as I am deaf in my right ear. I've made it a big habit to make sure that I'm reading people's lips to ensure I'm understanding what they're saying clearly and I do not believe I have misheard him.Their oven has been broken for more than 3 months. The owner of this establishment has absolutely no intention of replacing or repairing the oven and the employees themselves have genuinely no clue if they will ever get a new oven or have that one repaired. It is made bluntly obvious by that complete and utter lack of subway toasted product that this particular store does not care at all.And if you feel like anything that I'm saying is wrong, feel free to drop in. If you can make it through the door the oven will guaranteed be broken and if you can't get through the door check the operating hours and if it's before 10:00 p.m. they probably closed when they shouldn't have been double check it, but I've been in the middle of the day on a Monday in the middle of a day on a Wednesday at 3:00 in the afternoon on a Thursday and been turned away by a locked door and confused gas station attendance.Over the last 2 months it has become more and more obvious to me that this store is unreliable for food even though it is one of the only places you can go in lucama to get food. Therefore I don't even bother with it. As of tonight I am done. The chairs are up. The lights are on the sign is off. The doors are locked and a handwritten sign was Subway is closed written in paper. It was 8:45 and when I checked their sign they're open till 10:00. I am officially done with this subway
Atmosphere: 1
Food: 3
Service: 1
Heather leather
They put the meat on top of veggies and it's a big mess. Service not the best
Atmosphere: 2
Food: 2
Service: 1
Kenneth Ellis
The employees sitting Down on there phones playing games. Not friendly at all. The service is sucks. The two guys that work at night act like the don’t care. An they didn’t have what I came in to get.
They act asif I'm bothering them,no customer service,or friendly smile,it's like why are you here now ,and gave me leftover bread I put in the
Atmosphere: 1
Food: 2
Service: 1
john d
Place has to stay closed a lot bc they are short staffed. I can tell the employees are frustrated from it and you can’t say no one is applying bc I applied myself. Real lack of oversight from corporate or whoever is doing the hiring there
Katie Solomon
They need more professional staff and maybe workers who aren't teenagers. They never get our order right and are always out of stock, or the toaster isn't working. And can someone explain to me why they don't have the machine to make melts?
scottie casey
Was in line so long finally just left because the server was beyond slow. Needless to I came in hungry wanting lunch and I left still hungry wanting lunch. Was never even acknowledged at any point. The entire time I stood there waiting. Will not be back and do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Jed Simpson
Out of herb and cheese bread for at a month or more. Plus act like they don't care.
I paid $8.56 for #33 with little bit of meat.
Atmosphere: 1
Food: 1
Service: 5
They have new staff and management who are very friendly and helpful. If you weren't satisfied with your service in the past take the time and try them again.
Atmosphere: 5
Food: 5
Service: 5
This subway has made an insanely positive turn around that has blown my mind.For context, we've used this subway a number of times over the last year since moving to Lucama and it was TRASH. Horrible customer service (staff completely unprofessional), toaster had been down for MONTHS with no intention of repair or replacement, store was never open consistently (would just close for no apparent reason with no explanation). It was a nightmare, but for God knows why, we kept giving them more chances, and now I'm so glad we did.This subway recently changed ownership and it's obvious the new owners care about their customers. The food was delicious and tasted fresh. The staff was polite and friendly. The place looks cleaner than it's ever been. And yes, they did replace the toaster.I urge anyone who had stopped going because of their past behavior and conditions to give them a second chance. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Clean and
Atmosphere: 5
Food: 5
Service: 5
If I could leave negative stars I would...I told the guy that I had an onion allergy, he went to the back and got a fresh container of red onions. Then after he changed his gloves and got my food together I ate it and my mouth started swelling real bad. I've eaten at a lot of Subways and have NEVER had this problem before!!!!
This store has made a huge turnaround the new management is wonderful super friendly service and the food was
Atmosphere: 5
Food: 5
Service: 5
Very happy for new managementI like the foodCleanBest
Atmosphere: 5
Food: 5
Service: 5
I'm not sure if all of my complaints can fit in this box. I have been to this store during operating hours more than seven times in one month this last month. In fact to find that the store is closed with no explanation seemingly just because and the gas station people who the store is attached to seem to have no explanation as well. Lights on chairs down but door locked and open. Sign turned off.At one point in time I went roughly 15 minutes before closing and a blonde haired boy with glasses was complaining to his female co-worker because she had allowed me to start an order.He did so verbally in front of me in a position in which I could both hear him and read his lips as I am deaf in my right ear. I've made it a big habit to make sure that I'm reading people's lips to ensure I'm understanding what they're saying clearly and I do not believe I have misheard him.Their oven has been broken for more than 3 months. The owner of this establishment has absolutely no intention of replacing or repairing the oven and the employees themselves have genuinely no clue if they will ever get a new oven or have that one repaired. It is made bluntly obvious by that complete and utter lack of subway toasted product that this particular store does not care at all.And if you feel like anything that I'm saying is wrong, feel free to drop in. If you can make it through the door the oven will guaranteed be broken and if you can't get through the door check the operating hours and if it's before 10:00 p.m. they probably closed when they shouldn't have been double check it, but I've been in the middle of the day on a Monday in the middle of a day on a Wednesday at 3:00 in the afternoon on a Thursday and been turned away by a locked door and confused gas station attendance.Over the last 2 months it has become more and more obvious to me that this store is unreliable for food even though it is one of the only places you can go in lucama to get food. Therefore I don't even bother with it. As of tonight I am done. The chairs are up. The lights are on the sign is off. The doors are locked and a handwritten sign was Subway is closed written in paper. It was 8:45 and when I checked their sign they're open till 10:00. I am officially done with this subway
Atmosphere: 1
Food: 3
Service: 1
They put the meat on top of veggies and it's a big mess. Service not the best
Atmosphere: 2
Food: 2
Service: 1
The employees sitting Down on there phones playing games. Not friendly at all. The service is sucks. The two guys that work at night act like the don’t care. An they didn’t have what I came in to get.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They act asif I'm bothering them,no customer service,or friendly smile,it's like why are you here now ,and gave me leftover bread I put in the
Atmosphere: 1
Food: 2
Service: 1
Place has to stay closed a lot bc they are short staffed. I can tell the employees are frustrated from it and you can’t say no one is applying bc I applied myself. Real lack of oversight from corporate or whoever is doing the hiring there
They need more professional staff and maybe workers who aren't teenagers. They never get our order right and are always out of stock, or the toaster isn't working. And can someone explain to me why they don't have the machine to make melts?
Was in line so long finally just left because the server was beyond slow. Needless to I came in hungry wanting lunch and I left still hungry wanting lunch. Was never even acknowledged at any point. The entire time I stood there waiting. Will not be back and do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Out of herb and cheese bread for at a month or more. Plus act like they don't care.