Plentiful parking, accessible restrooms and delicious chicken. Love the Chesapeake Sauce.
Pablo
Edit: Wow what a free fall in a short amount of time. Nothing I wrote about before is current today. The building outside all around is filthy. The parking lot needs a deep power wash. Their are so many stains it looks like a crime scene happened. The bathrooms had a putrid smell of urine and did not have soap available. Staff were standing around, sitting, talking unbothered. Shelves were half stocked, price labels missing, countertops sticky, overall just disgusting. Very disappointing to see what happened to this location. This is all happening 10:00 am on a Wednesday.
I won’t be back. Taking my business to WAWA.
Atmosphere: 1
Food: 3
Service: 2
Jessica Haire
The worst customer service in the world.
lt lii
Staff is friendly food is good but as per usual for Royal Farms there's always at least 1 fixture in the men's room that's broken whether toilet urinal or sink and not just for a little bit but for the last month and the soap was out in the men's room. I hope the male employees have another place to washvhands before returning to work
Gen
Jameka? The manager with green braids who sit in the back and can’t even greet a customer with terrible customer service needs a new job because clearly she does not want hers. Came used a pump spent 50$ the gas was disconnected with out even a sign. Now I have to wait a week for my money back, leaving with no gas and no money back. This is disgusting she is disgusting
Atmosphere: 1
Service: 1
Matt Sapetko
I just left the Royal farms off exit 20 on 95 6:30 at night and they refuse to sell me chicken nuggets they said they didn't have flour for breading so all I could get was spicy and still charged my credit card 😤
Atmosphere: 4
Food: 1
Service: 1
Tim Mcdowell
Fn both bathrooms closed, no sense whatsoever Not buying food or gas here again
Sandra Morris
I had a very very bad experience @ store # 475 in Lumberton NC . Will never return for anything , except my money !! The associates on second shift were very disrespectful when I ask for refund because the chicken wasn’t fresh . So we were told to get our refund and get out of the store . Instead of refund the cashier took the same amount of money from me for food I never received.. All the while the Associate were talking to us in a very rude and respectful way .. So as we were leaving one of the Associates followed us to the car taking a picture of my tag number.. I’ve gone back to the store three times now and was suppose to have refund on day three of going to store and day seven of them charging me twice , mind you after I had to get a bank print out to show were the funds had been taking out twice instead of the refund I was suppose to be getting ! Well we are now on day eight and even though I was supposedly given a refund , money HAS NOT been credited back to my account as of yet !!! Guess now they are holding refund until they choose to release it .. or I wasn’t really refunded at all !!
Atmosphere: 1
Food: 1
Service: 1
Pharanda Trotter
I went there around 11pm on September 29th to pick up a mobile order I had placed and was informed that they hadn’t had any chicken all day because they ran out that morning and I would get a refund. The night manager then proceeded to process the order as complete and when I mentioned that she said that I’d still get a refund in 24-48 hours depending on my bank. The next morning I called to speak with the store manager Marlana to verify that the refund was processed and was told it was. After waiting the normal 3-5 business days required for a refund by my bank I contacted the store again as well as corporate and got no help in getting my money back. My bank won’t give me a refund because they contacted the store and was told I got my order. I will never shop here again. I can’t believe I had to go through all of this to get my money back. If I could leave no stars I would.
Atmosphere: 3
Food: 1
Service: 1
Robert L Boykins
Food not ready at lunch time. Waiting to replace a Breast with a small piece of chicken
Me and my hubby came here when they first opened in Lumberton and boy I tell you, we walked in did not get a hello or greeting period 👎🏾so nah, went to order which was simple and kinda new to us. But when we got the food the chicken was okay a lil salty, the wedges were excellent very tasty but the cole slaw is disgusting. The portions are not in line with the prices. It's a horrible environment with people just standing around waiting on orders I dont like that its almost like DSS or DMV lol
Atmosphere: 1
Food: 3
Service: 2
Matt Henderson
This store has posters that advertise deals that don’t exist. The manager had me download the app, verify my age, and the posters deal still didn’t exist. It’s false advertising.
Atmosphere: 4
Food: 2
Service: 2
Brandon Hawkins
Never heard of this place the sign said world famous chicken. I said to myself I love chicken. so I got a breast and I wanted to try their spicy chicken fingers both were fantastic. but the chicken breast is still better at KFC over this place. The potato wedges were amazing.
Staff was very helpful and very nice One of the ladies help me with my food, went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Bill Gratton
Well I finally got a chance to stop and try something at Royal farms, heard the chicken is what you should get so I got a the chicken sliders with potato, got home and only had the fries. No chicken in the there at all. So I still have no idea how the chicken is there. Very sad.
Atmosphere: 4
Food: 2
Service: 1
William Buck
I went into Royal Farms and ordered a $7.99 Turkey sandwich.It took about 50 minutes for me to get my sandwich. I won’t go there on night shift again.
Plentiful parking, accessible restrooms and delicious chicken. Love the Chesapeake Sauce.
Edit: Wow what a free fall in a short amount of time. Nothing I wrote about before is current today. The building outside all around is filthy. The parking lot needs a deep power wash. Their are so many stains it looks like a crime scene happened. The bathrooms had a putrid smell of urine and did not have soap available. Staff were standing around, sitting, talking unbothered. Shelves were half stocked, price labels missing, countertops sticky, overall just disgusting. Very disappointing to see what happened to this location. This is all happening 10:00 am on a Wednesday.
I won’t be back. Taking my business to WAWA.
Atmosphere: 1
Food: 3
Service: 2
The worst customer service in the world.
Staff is friendly food is good but as per usual for Royal Farms there's always at least 1 fixture in the men's room that's broken whether toilet urinal or sink and not just for a little bit but for the last month and the soap was out in the men's room. I hope the male employees have another place to washvhands before returning to work
Jameka? The manager with green braids who sit in the back and can’t even greet a customer with terrible customer service needs a new job because clearly she does not want hers. Came used a pump spent 50$ the gas was disconnected with out even a sign. Now I have to wait a week for my money back, leaving with no gas and no money back. This is disgusting she is disgusting
Atmosphere: 1
Service: 1
I just left the Royal farms off exit 20 on 95 6:30 at night and they refuse to sell me chicken nuggets they said they didn't have flour for breading so all I could get was spicy and still charged my credit card 😤
Atmosphere: 4
Food: 1
Service: 1
Fn both bathrooms closed, no sense whatsoever
Not buying food or gas here again
I had a very very bad experience @ store # 475 in Lumberton NC . Will never return for anything , except my money !! The associates on second shift were very disrespectful when I ask for refund because the chicken wasn’t fresh . So we were told to get our refund and get out of the store . Instead of refund the cashier took the same amount of money from me for food I never received.. All the while the Associate were talking to us in a very rude and respectful way .. So as we were leaving one of the Associates followed us to the car taking a picture of my tag number.. I’ve gone back to the store three times now and was suppose to have refund on day three of going to store and day seven of them charging me twice , mind you after I had to get a bank print out to show were the funds had been taking out twice instead of the refund I was suppose to be getting ! Well we are now on day eight and even though I was supposedly given a refund , money HAS NOT been credited back to my account as of yet !!! Guess now they are holding refund until they choose to release it .. or I wasn’t really refunded at all !!
Atmosphere: 1
Food: 1
Service: 1
I went there around 11pm on September 29th to pick up a mobile order I had placed and was informed that they hadn’t had any chicken all day because they ran out that morning and I would get a refund. The night manager then proceeded to process the order as complete and when I mentioned that she said that I’d still get a refund in 24-48 hours depending on my bank. The next morning I called to speak with the store manager Marlana to verify that the refund was processed and was told it was. After waiting the normal 3-5 business days required for a refund by my bank I contacted the store again as well as corporate and got no help in getting my money back. My bank won’t give me a refund because they contacted the store and was told I got my order. I will never shop here again. I can’t believe I had to go through all of this to get my money back. If I could leave no stars I would.
Atmosphere: 3
Food: 1
Service: 1
Food not ready at lunch time. Waiting to replace a Breast with a small piece of chicken
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
Me and my hubby came here when they first opened in Lumberton and boy I tell you, we walked in did not get a hello or greeting period 👎🏾so nah, went to order which was simple and kinda new to us. But when we got the food the chicken was okay a lil salty, the wedges were excellent very tasty but the cole slaw is disgusting. The portions are not in line with the prices. It's a horrible environment with people just standing around waiting on orders I dont like that its almost like DSS or DMV lol
Atmosphere: 1
Food: 3
Service: 2
This store has posters that advertise deals that don’t exist. The manager had me download the app, verify my age, and the posters deal still didn’t exist. It’s false advertising.
Atmosphere: 4
Food: 2
Service: 2
Never heard of this place the sign said world famous chicken. I said to myself I love chicken. so I got a breast and I wanted to try their spicy chicken fingers both were fantastic. but the chicken breast is still better at KFC over this place. The potato wedges were amazing.
Staff was very helpful and very nice
One of the ladies help me with my food, went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Well I finally got a chance to stop and try something at Royal farms, heard the chicken is what you should get so I got a the chicken sliders with potato, got home and only had the fries. No chicken in the there at all. So I still have no idea how the chicken is there. Very sad.
Atmosphere: 4
Food: 2
Service: 1
I went into Royal Farms and ordered a $7.99 Turkey sandwich.It took about 50 minutes for me to get my sandwich. I won’t go there on night shift again.
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