Dirtiest, nastiest ice cream shop I’ve ever been to. The ice cream tasted like refrigerator, and two of the flavors were partially melted. The coolers don’t seem to be at a cold enough setting. And I’m not saying a food inspector should come to this location but if they did, the place would be shut down.
Adriana Hernandez
Worst service in years. I love the cappuccino blast I have been to this location many times until today. I ordered 2 cappuccino blast and the worker served me 2 but Milkshakes, which tasted more like milk than anything. Terrible service, the workers have a terrible attitude.
Food: 1
Service: 1
Brandon Robertson
Ridiculous. Came in at 6pm, after standing for 30 seconds of the employees just staring at me they finally asked what they could get for me. I requested a Chocolate milkshake for my pregnant-craving wife... I was told "We don't have any out right now."
Out where??? Like is it in the back? Either way, I was turned away. Never returning.
Atmosphere: 1
Service: 1
b cooper
Awful Baskin Robbins. Ordered 2 large chocolate milk shakes. Tasted like regular milk right out of the bottle. Blech!!
Food: 1
Laurie Agnello
Place was filthy! Didn't even get anything.. So Gross
Brittany C
Very poorly ran & super dirty!
Atmosphere: 1
Food: 1
Service: 2
David Lee
The coffee was excellent and our server was gracious, which I appreciate. He was young and perhaps this was a part time job, yet he showed us kindness and respect as he waited on us. His conscientious attitude was something I rarely see in today's culture. Thank you.
Kathy Wells
Staff was helpful. The tables are never clean it seems though. Food and drinks were good. Men's rest room was disgusting and had no hand soap.
Christian Novgrod
Worst baskin Robbins I've ever been to pretty gross. I order a reeces milkshake medium in size and she gave me milk. That and they didnt know how to scoop the ice cream and didnt wear gloves ?!!
LOL So many bad reviews here and they don't flinch. Their attitude stink and the cakes tasted old. I wrote into corp about how I got treated badly a couple of months back. I wasn't expecting anything from them but wanted to vent. To my surprise a very nice email got back. Someone actually listened! They agreed that the franchise should take the customers more seriously. Apologized profusely and offered another cake to me. I declined, I was not confident that another cake from that store would taste any better besides I am done dealing with them in this particular store. Nevertheless they said they had made known this issue to the store and someone will contact me and refund my money. Guess what? 3 months flew by and not a word. *crickets...* They don't give a hoot.
Cheryl
LOL So many bad reviews here and they don't flinch. Their attitude stink and the cakes tasted old. I wrote into corp about how I got treated badly a couple of months back. I wasn't expecting anything from them but wanted to vent. To my surprise a very nice email got back. Someone actually listened! They agreed that the franchise should take the customers more seriously. Apologized profusely and offered another cake to me. I declined, I was not confident that another cake from that store would taste any better besides I am done dealing with them in this particular store. Nevertheless they said they had made known this issue to the store and someone will contact me and refund my money. Guess what? 3 months flew by and not a word. *crickets...* They don't give a hoot.
Drew Boggs
I just called this location to order an ice cream birthday cake. I spoke with someone named Ashley. She informed me that they are not taking orders for cakes at this time. I asked if they had any cakes already made for sale, to which she said yes. I asked her to let me know what flavors they had so I could decide whether to purchase one there. She informed me that she was too busy to check. This is just lazy and pitiful customer service. Good luck staying in business with this mindset.
Erin Orie
I just wanted to note that the young woman at the counter was rude. Upon our arrival we were immediately yelled at told we wouldn't be served. Informing us that we unfortunately arrived after time would have been fine especially if it was done in a polite fashion. I stated to her that I believed her response was very rude but it was ignored. I called to leave a message for the manager but no answer as well as the voice mail was full. Lastly there were multiple large water bugs the door.
Ashley Clarke
Really good ice cream flavors and the coffee is amazing too. So glad it’s in Matthews! A nice place to visit for a treat and there is a pond with chairs and tables just outside to relax at.
Dirtiest, nastiest ice cream shop I’ve ever been to. The ice cream tasted like refrigerator, and two of the flavors were partially melted. The coolers don’t seem to be at a cold enough setting. And I’m not saying a food inspector should come to this location but if they did, the place would be shut down.
Worst service in years. I love the cappuccino blast I have been to this location many times until today. I ordered 2 cappuccino blast and the worker served me 2 but Milkshakes, which tasted more like milk than anything. Terrible service, the workers have a terrible attitude.
Food: 1
Service: 1
Ridiculous. Came in at 6pm, after standing for 30 seconds of the employees just staring at me they finally asked what they could get for me. I requested a Chocolate milkshake for my pregnant-craving wife... I was told "We don't have any out right now."
Out where??? Like is it in the back? Either way, I was turned away. Never returning.
Atmosphere: 1
Service: 1
Awful Baskin Robbins. Ordered 2 large chocolate milk shakes. Tasted like regular milk right out of the bottle. Blech!!
Food: 1
Place was filthy! Didn't even get anything.. So Gross
Very poorly ran & super dirty!
Atmosphere: 1
Food: 1
Service: 2
The coffee was excellent and our server was gracious, which I appreciate. He was young and perhaps this was a part time job, yet he showed us kindness and respect as he waited on us. His conscientious attitude was something I rarely see in today's culture. Thank you.
Staff was helpful. The tables are never clean it seems though. Food and drinks were good. Men's rest room was disgusting and had no hand soap.
Worst baskin Robbins I've ever been to pretty gross. I order a reeces milkshake medium in size and she gave me milk. That and they didnt know how to scoop the ice cream and didnt wear gloves ?!!
There’s enough there to satisfy anyones gravings.
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LOL So many bad reviews here and they don't flinch. Their attitude stink and the cakes tasted old. I wrote into corp about how I got treated badly a couple of months back. I wasn't expecting anything from them but wanted to vent. To my surprise a very nice email got back. Someone actually listened! They agreed that the franchise should take the customers more seriously. Apologized profusely and offered another cake to me. I declined, I was not confident that another cake from that store would taste any better besides I am done dealing with them in this particular store. Nevertheless they said they had made known this issue to the store and someone will contact me and refund my money. Guess what? 3 months flew by and not a word. *crickets...* They don't give a hoot.
LOL So many bad reviews here and they don't flinch. Their attitude stink and the cakes tasted old. I wrote into corp about how I got treated badly a couple of months back. I wasn't expecting anything from them but wanted to vent. To my surprise a very nice email got back. Someone actually listened! They agreed that the franchise should take the customers more seriously. Apologized profusely and offered another cake to me. I declined, I was not confident that another cake from that store would taste any better besides I am done dealing with them in this particular store. Nevertheless they said they had made known this issue to the store and someone will contact me and refund my money. Guess what? 3 months flew by and not a word. *crickets...* They don't give a hoot.
I just called this location to order an ice cream birthday cake. I spoke with someone named Ashley. She informed me that they are not taking orders for cakes at this time. I asked if they had any cakes already made for sale, to which she said yes. I asked her to let me know what flavors they had so I could decide whether to purchase one there. She informed me that she was too busy to check. This is just lazy and pitiful customer service. Good luck staying in business with this mindset.
I just wanted to note that the young woman at the counter was rude. Upon our arrival we were immediately yelled at told we wouldn't be served. Informing us that we unfortunately arrived after time would have been fine especially if it was done in a polite fashion. I stated to her that I believed her response was very rude but it was ignored. I called to leave a message for the manager but no answer as well as the voice mail was full. Lastly there were multiple large water bugs the door.
Really good ice cream flavors and the coffee is amazing too. So glad it’s in Matthews! A nice place to visit for a treat and there is a pond with chairs and tables just outside to relax at.
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