Ben Thanh Restaurant
1806 Windsor Square Dr, Matthews
(704) 566-1088
Recent Reviews
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Service was good. Very mom and pop with a slightly more upscale feel. 5/5
We got the fresh summer roll and the Pho Dac Biet. The summer rolls were soft with a delicious crunch of lettuce. The sauce was not as thick as some other places, but still quite delicious; sweet, salty, nutty. 5/5
The pho tasted good, not great. I felt like the more that I ate it, the more it tasted like the broth was a bit watered down. I was looking for a punch of flavor, but it fell short of my expectation. It was also a bit more on the sweeter side in my opinion. This was supposed to be the combination bowl, but I didn’t get any tendons or tripe, which was a tad disappointing. The broth had a nice color though. 3.5/5
Ambience was kinda awkward. The TV’s were on, but the volume was very low. It was quieter than I was expected. Decor was a bit more traditional but it looked fine. 4/5
I don’t know if I would make the trip out here again. I was really looking forward to trying a new pho place and was left disappointed with the pho.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Fresh Spring Rolls
My family and I often come around here to dine and we often enjoyed our time here. But today I came and while about half way to finishing my food I found what appears to be a plastic on a bowl. I’m assuming it was a mistake but it was unbearable to not address it since we came here to eat clean foods.
Atmosphere: 5
Food: 1
Service: 3
I love this place! The quality is excellent and the service is as well. The food is fresh and priced well.
Vegetarian options: The vegetables are fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Spring Rolls
Great place, such good food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Spring Rolls, Chicken Lemon Grass, Banh Xeo, Fried Spring Roll, Pineapple Fried Rice, Soup
Love love love authentic delicious vegetarian and gluten free friendly veggie pho and yellow pancake is so yummy. Spring rolls are always fresh and amazing also. My hubs is a big meat eater and also loves everything he gets here as well. I saw one comment about the lack of depth of the pho broth - that is sort of the point. That’s why they bring all the add ins and have all those sauces. Pho is intended to be flavored to your taste and preference by you the eater not the chef!
Dietary restrictions: Easy to do gluten free. Lots of vegetarian options that are clearly marked. Dairy free would be easy too.
Parking: I don’t go when they are busy and always find parking. However I’m sure it’s much harder when they are busy.
Kid-friendliness: I don’t see a lot of kids there but mine go and enjoy being there. No there isn’t a kids menu or chicken nuggets, pizza, or fries tho if that’s what you are looking for. But it’s definitely not kid-unfriendly;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Spring Rolls, Vegetarian Pho, Banh Xeo
Very pleasantly surprised. We had a group that consisted of family from out of town as well as friends visiting from Germany. Several folks asked for suggestions and everyone loved their food! It's a small kitchen, so please be patient. You may be told that meals will come out at different times if you're with a group. Enjoy your visit with your friends/family, give the staff grace, and you will be rewarded with an exceptional meal.
Atmosphere: 3
Food: 5
Service: 5
My husband, children, and I arrived to dine 30 minutes before closing, and we were met with one of the most disgraceful experiences I’ve ever had. An older woman with a short bob glared at us with disgust and rudely said, ‘We are closed! Takeout only,’ before turning and walking away as if we didn’t matter. I was furious and told her right then, ‘That’s fine, because you will never get my business!’ I have never been treated so disrespectfully. What makes it even worse is that I came to support a local business in my own community, but after this humiliating encounter, I will never step foot in there again. I truly believe we were dismissed because we are Black, and it’s absolutely unacceptable. No one should ever be treated this way.
I have been coming here for years and the service use to be 5 Star all day long the owner so friendly and inviting food great no complaints
But now you go and the owner and his wife walk around with angry looks on there faces not nice or rude just there… they are in no way friendly anymore and I always ask for chilli sauce which today was diluted with ketchup or tomato paste and was horrible , the spicy sauces are what make the meals and it’s disappointing because the food portions have gone way down while prices went up and I’m okay with that as long as I get non diluted items
The food still taste amazing but service could definitely improve
Atmosphere: 1
Food: 5
Service: 1
The only thing that is good here is the food. However, for the price, the portion size is way too small. The service is atrocious, very rude demeanor and tone when they speak to you, it’s like they’re bothered by everything you say, even when we’re the only group in the restaurant.
Atmosphere: 3
Food: 5
Service: 1
The food was good, but the overall serving size was sad. I came out of the restaurant hungry. Ordered one of the broken rice dishes. They skimped on both the meat and rice. If they hadn't skimped on the rice, I might have been happier. Should have listened to the previous reviews about serving sizes here.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
Overall 2.9/10 - This dining spot's aesthetic appeal couldn't compensate for the subpar service and disappointing meal quality, leading to an unsatisfying experience.
Atmosphere 6.6/10: While visually appealing with unique decor and various sections, the cleanliness was just passable, and the staff's unwelcoming demeanor detracted from the overall ambiance.
Service 3.8/10: The lack of a welcoming vibe and necessity to request basic amenities like water made the service feel inattentive and inadequate.
Fresh Rolls 1.1/10: These were poorly prepared with sticky rice paper, which is typically a sign of over-soaking or poor quality wraps, making them difficult to handle and enjoy.
Pho 2.2/10: The broth lacked depth, and the low-quality meat was inedible, significantly undermining the authenticity and enjoyment of the dish.
Value 1.2/10: The overall experience did not justify the cost, particularly with the poor service and disappointing food quality, leaving a feeling of dissatisfaction and unnecessary tipping.
Atmosphere: 5
Food: 1
Service: 2
Love their broken rice. Best vietnamese dish here
Atmosphere: 5
Food: 5
Service: 5
My favorite dish is : Banh uot. wide noodles
Atmosphere: 4
Food: 5
Service: 4
Really good pho soup I tired.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho DAC Biet
Very over priced for what you get. Be's is way better.
Atmosphere: 4
Food: 2
Service: 2
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